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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
March 04, 2019
Friendly and fair I had an appointment and they ended up not having the parts, so Amie made sure I was able to be serviced on a Saturday even though they only do oil ch I had an appointment and they ended up not having the parts, so Amie made sure I was able to be serviced on a Saturday even though they only do oil changes on saturdays and she comped the service charge. She was very friendly and apologetic and kept me updated throughout the entire experience! More
by meyoung86
Verified CustomerEmployees Worked With
Amie Freeman
March 03, 2019
Service on Forester Staff, pleasant,knowledgeable and helpfuL. Pleasant experience under an hour. Staff (Cody) came and explained all that was being done, shared prices w Staff, pleasant,knowledgeable and helpfuL. Pleasant experience under an hour. Staff (Cody) came and explained all that was being done, shared prices with me and let me make decisions without attempting to influence me. Overall experience was pleasant. *One bit of housekeeping advice, the water filling station was filthy and should be cleaned regularly or removed since you also offer water/drinks in a fridge. I usually bring a water bottle with me, but would NOT use that filling station due to the condition. Subaru waiting room, east side of the building. More
by smitdiac
Employees Worked With
Cody , Cassandra Westfall
March 03, 2019
Hyundai service Ongoing oil usage on my 2015 Hyundai..still dealing with service to resolve and prove there is an issue. I keep getting told the amount of oil being b Ongoing oil usage on my 2015 Hyundai..still dealing with service to resolve and prove there is an issue. I keep getting told the amount of oil being burned is normal. Cover underneath to measure oil was left unfastened resulting in it dragging and being ruined. Had to argue with service to have replaced due to them trying to say I hit something after they had just had the cover off. Vehicle was not washed as promised or customary at time of service nor was my service reminder reset in vehicle system along with a window sticker with mileage/date. More
by KHS
Employees Worked With
Steve Nutt, Amie Freeman
March 02, 2019
Starlink appointments I set up the appointment using the starlink system in my car. It verified the time, day and the dealership where the appointment was scheduled. when I I set up the appointment using the starlink system in my car. It verified the time, day and the dealership where the appointment was scheduled. when I arrived at Maple hill the day of the appointment, I was informed they had no record of my appointment. they took care of my service needs anyway. It was a great option that my car lets me know when service is due and set up appointment, however does not work if the dealers system is not connected. thankfully they where slow the day I came in so I did not have to come back another time. More
by RON.LEE.MAJOR
Employees Worked With
Jeff Daniel, Nick Hodgson, Amie Freeman
March 01, 2019
Questionable Customer Service I purchase my Audi 2006 from a Couple who took excellent care of this car. They gave me tons of documentation to prove it. I had no reason to believe I purchase my Audi 2006 from a Couple who took excellent care of this car. They gave me tons of documentation to prove it. I had no reason to believe they sold me a lemon. It was a blizzard the day I drove it home - so they FILLED the tank and CALLED to make sure I arrived home after driving from Indianapolis. I had the tires replaced/and oil changed as needed - I am very cognizant of doing at least the basic to keep a car running at it's optimal. When my partner decided to barbeque in the garage with my baby in it - it cost me 2300 hundred dollars to repair - but I didn't mind. It was stupid human error (mine and his). Routine oil changes/brake system management/proper octane gas - kept me moving happily. That all changed when the recall notification came and parts were scarce to say the least. Appointments were canceled and reset for repair - 45 minutes into maintenance - I'm informed the part needed is not available. A morning wasted - but I kept my chin up, because things can happen and its nobodies fault. FINALLY, Pearl (that's my car's name) is scheduled for repair - it's a good thing too because strangely her oil light is on and I recently (3wks prior) had it changed at the Audi Dealership. So, I drop her off one early, bright, crisp morning and hitched a ride to work, all the while dreaming of what I would do when they called to tell me she was ready for pickup. Suddenly, rain, wind, and snow appeared from nowhere as my fellow co-workers gawked out the window. I begin to worry about Pearl and if I will ever see her again. FINALLY, a call came through my line around 4:30 pm to tell me not only was Pearl not ready - but a "MESSAGE" had been left with the driver to pick me up. Saddened, baffled, and confused - Steve tried to explain that a staff member had fallen and severely injured himself - I tried to sympathize, but at that moment I had to figure out how I would get to Pearl and pick my grandson up by six. Eventually, I hunted down a supervisor - had to explain my situation - and pray the end of my day would go smoothly. Lena, dear Lena was the ONLY one that day who understood my pain and anguish. She made me feel Maple Hill Auto would honor its request for customer satisfaction - besides I really like Scott and felt that he would have done things differently if he had a choice. But the Audi Service Supervisor---two thumbs down! FINALLY....Third times a charm...Pearl is ready for her big day - I explained previously to Lena about the frequent oil light - NEVER, NEVER, NEVER experienced that before - and as I mentioned earlier - the previous owners were diligent about her welfare as I too. I reasoned a simple fix - perhaps something was tighten or replace from the original oil change - NOPE - service tells me I have oil spewing out of just about every hole made - REALLY?! and charge me 130.00 dollars for the review. More
by zylandra
Employees Worked With
Lena Grubb
March 01, 2019
Excellent communication I had my rack and pinion replaced by another mechanic. I was unhappy with their service and the sound my vehicle kept making after I got it back. I br I had my rack and pinion replaced by another mechanic. I was unhappy with their service and the sound my vehicle kept making after I got it back. I brought it to Maple Hill for a second opinion. They did an amazing job re looking over my vehicle and trying to figure out what was wrong. They kept excellent communication the entire time with updates on my vehicle and conversations they had with my warranty company. Cassandra is an asset to the company. She was wonderful with me and took extra time to make sure I felt comfortable with what was going on. I had to end up taking my vehicle back to the place the fixed my vehicle due to warranty restrictions but I will definitely be coming back the next time my Subaru needs servicing More
by HEATHERDUDKA05
Employees Worked With
Cassandra Westfall, Andrea Darnell
March 01, 2019
Excellent all around Our vehicle had a recall issue. Steve was in constant communication with us while trying to navigate the recall issue. We never were in doubt about wh Our vehicle had a recall issue. Steve was in constant communication with us while trying to navigate the recall issue. We never were in doubt about what was happening. We knew he was always working on our behalf. He went above and beyond. We highly recommend working with Steve in the service department! More
by CHRISTINELYNNMITCHELL
Employees Worked With
Steve Nutt
March 01, 2019
48000 Mile Check Up Friendly Staff! If something gets missed, they take care of it. That was shocking all by itself. Thank you for keeping me safe on I94! Friendly Staff! If something gets missed, they take care of it. That was shocking all by itself. Thank you for keeping me safe on I94! More
by H20HRSE
Employees Worked With
I am not sure the young man I dealt with but he was GREAT, Heather Crummel
March 01, 2019
Top Notch Customer Service Everyone I have had interactions with were so kind. Scott was a pleasure to work with and Amie was just an absolute delight to talk to. She was extrem Everyone I have had interactions with were so kind. Scott was a pleasure to work with and Amie was just an absolute delight to talk to. She was extremely reassuring to me when I was concerned about my vehicle. She has a very calming voice and that is someone very perfect for a job working with customers. Kudos to Maple Hill for hiring such awesome staff! More
by Jazzy2019
Employees Worked With
Scott, Amie Freeman
March 01, 2019
Good work and competent staff and mechanics, Great staff who know what they are doing and competent mechanics. Pretty high priced for a retired person who lives on small retirement and Social Sec Great staff who know what they are doing and competent mechanics. Pretty high priced for a retired person who lives on small retirement and Social Security income. Not sure I can keep going there. More
by TERRYBETTIGA
Employees Worked With
Steve Nutt
