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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
March 01, 2019
MHAG keeps me coming back for more! I recently leased my 6th Subaru from MHAG and was once again extremely satisfied with my experience. Everyone is always so helpful and very friendly, I recently leased my 6th Subaru from MHAG and was once again extremely satisfied with my experience. Everyone is always so helpful and very friendly, not only when buying/leasing a car, but also in the service department which I have had much experience with as well over the years. Everyone that I have come in contact with at MHAG has gone above and beyond to exceed customer service expectations!! More
by Subiegirlforever
Verified CustomerEmployees Worked With
Matt Taylor, Phil Lawrence, Greg Vinstra
February 28, 2019
Always friendly greeting. I am always met with a smiling welcome! Very efficient service staff. Clean waiting room. Transported me to downtown Kalamazoo & picked me up for a do I am always met with a smiling welcome! Very efficient service staff. Clean waiting room. Transported me to downtown Kalamazoo & picked me up for a doctor’s appointment. More
by SMITHCHRIS1949
Employees Worked With
Matt Williamson, Cassandra Westfall
February 28, 2019
Professional, efficient always receptive and fixes any issues I have. I have been working with Maple Hill with all my cars and would never buy from anywhere else. always receptive and fixes any issues I have. I have been working with Maple Hill with all my cars and would never buy from anywhere else. More
by CHERYLPR
Employees Worked With
Rick Milbeck
February 28, 2019
Not a lot of confidence in this crew Yesterday was a comedy (not) of errors by the front desk that makes me wonder if I shouldn’t make the trek to Grand Rapids for service. A couple of m Yesterday was a comedy (not) of errors by the front desk that makes me wonder if I shouldn’t make the trek to Grand Rapids for service. A couple of minutes after sitting in the waiting room, I was summoned by the guy who checked me in. There was, he said, an “incident” with my car. While driving it to the staging area, the mechanic scraped the passenger door against the bumper of another car. He showed me the damage, which was pretty bad. A new door would be required, and of course they would take care of everything. Not the end of the world, but certainly aggravating. Flash forward a couple of hours. I had left the car there while running errands with my husband. I get a call from the same check in guy, who broke it to me that oh, gee, it wasn’t actually MY car that was damaged, it was a different car that was the same make, model and color. While that was a relief, he told me it belonged to a very nice woman I had been chatting with in the waiting room. Ooooh boy, I said, she is not going to be happy with you - she had already been telling me that she did like this place and wished she could go elsewhere. He apologized profusely, but geez, come on. A final little minor glitch....he gave me my keys, and pointed to a car outside, saying it was mine. I stood outside, clicking my key fob buttons, but no lights went on. I could hear the little beep, but not from this car. I looked way down the row, and there was my car. Yes, the are hundreds of red Subaru Outbacks out there that look the same. You need to excercise more care in distinguishing between them. This is sloppiness that erodes confidence. I think I’ll take a drive to Grand Rapids next time to see if they’re any better. More
by JCOPELAND38
Employees Worked With
Che Lopez
February 28, 2019
overall positive experience Customer friendly sales rep and staff. Responsive to all our questions. Showed us product that meets our interests and preferences. Gave us detailed Customer friendly sales rep and staff. Responsive to all our questions. Showed us product that meets our interests and preferences. Gave us detailed info on car, and also on components of final price. Did not pressure us into a decision; just worked with us thru the thought and decision process. More
by R-S-LIBERAT
Employees Worked With
Matt Williamson, Greg Vinstra
February 28, 2019
Difficult to schedule & inefficient A few examples: 1) SCHEDULING - I have called and been seen for a check engine light 4 times in the past 5 months and each appointment was booked A few examples: 1) SCHEDULING - I have called and been seen for a check engine light 4 times in the past 5 months and each appointment was booked 4 to 6 weeks due to the shops availability. I was most recently seen on 2/27 and have to come back for a part replacement which had to be ordered and the “next available” appointment was for early April. Every appointment has been like that and that is unacceptable. 2) INEFFICIENT CLIENT/SHOP MANAGEMENT - Five months ago in September I asked the shop to look at my washer spray pattern because I did not believe it was working correctly they diagnosed the problem as a bad nozzle and said they ordered and it would arrive within a week and then call me to schedule his insulation. After numerous calls and 3 subsequent appointments for other issues I was told each time that it would be taken care of and each of the three visits yielded no correct of action. I was ultimately told that the part was either never ordered, ordered and missed placed, or ordered and used on another vehicle. 5 months later during my 2/27 visit I was told that the nozzles were replaced. There is no visible difference post replacement/repair. Either they were not replaced or the root cause was incorrectly identified. 3) I have had a reoccurring check engine light checked 4 times in a 5 month period on a 2018 vehicle! Not acceptable and despite asking why am I having these issues on a brand new vehicle with leas than 12k miles no one is making any connections or links at the root cause. This is unacceptable service and reliablity for a >$70,000 car! More
by JLew
Employees Worked With
I’ve interacted with multiple associates
February 27, 2019
professional as always scheduled oil change and after inspection it was determined that my battery was going to need to be replaced soon. It was very convenient that your s scheduled oil change and after inspection it was determined that my battery was going to need to be replaced soon. It was very convenient that your service people could take care of it right then. More
by VRBARBER
Employees Worked With
Steve Nutt
February 27, 2019
Excellent Service!! This is our third time buying a vehicle from here. The staff and overall dealership is excellent! I love the friendly and knowledgeable staff...they m This is our third time buying a vehicle from here. The staff and overall dealership is excellent! I love the friendly and knowledgeable staff...they make you feel welcome. I also love SUBARU vehicles!! More
by SDINGMAN53
Employees Worked With
Matt Williamson, Greg Vinstra
February 27, 2019
Great people all around, low key and informative. Smooth transaction moved along nicely and very happy with wife's new car. Great service and friendly folks Thanks all around, low key and informative. Smooth transaction moved along nicely and very happy with wife's new car. Great service and friendly folks Thanks, Al More
by SCAPAFLO3
Employees Worked With
Phil Lawrence, Greg Vinstra, Steve Nutt, Mike Disher
February 27, 2019
Well done! Great customer service and the details of what was needed was accurately explained first! The waiting room is always well stocked for the customers an Great customer service and the details of what was needed was accurately explained first! The waiting room is always well stocked for the customers and the work was done in a timely fashion. More
by JOB889
Employees Worked With
Steve Nutt
