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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

April 08, 2019

Great work, but 2 hours is too long. Steve was great, yet I just needed an oil change and my tires rotated and it took 2 hours. My time is money in the middle of the day and this took way More

by Judd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Apr 16, 2019 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. I am truly sorry your service took way longer than expected/quoted. We understand our customer's time is very valuable so we will do our best to keep wait times minimal. Please let me know if I can assist in any other way. Amie Freeman Customer Support Specialist Maple Hill Auto Group 269-342-6600 x 443

April 08, 2019

Great Customer Service I made an appointment for Saturday morning the week prior and was greeted by Cassandra. She was very kind and efficient. I walked to Bronson Place t More

by MAHODAWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Apr 16, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We're happy to hear your experience went well (except for the extra services) Amie Freeman Customer Support Specialist Maple Hill Auto Group 269-342-6600 x 443

April 08, 2019

120000 mile service and brakes all around Cassandra and the mechanic did a good job in explaining what was wrong with my car and even showed me the vehicle on the lift. More

by AHELDRIDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Apr 16, 2019 -

Maple Hill Auto Group responded

Thank you so much for your positive review. We are happy to hear that you had a great service experience. Amie Freeman Customer Support Specialist Maple Hill Auto Group 269-342-6600 x 443

April 07, 2019

has not been up to maple hill standards, since rick left ! poor communication between service and client, car did not receive wash, unless it was dry cleaned ! may go to Ann Arbor. Same distance for me. More

by Wheels1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Crummel
April 07, 2019

Prompt service As always, Steve was great! In and out with no delays. Really appreciate the prompt service. Misty is very efficient as well. Always will recommen More

by RMAYER7510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Apr 16, 2019 -

Maple Hill Auto Group responded

We're happy that everything always goes so well for you! Thank you! Lena Grubb Customer Service Specialist 269-342-6600 ext 445

April 07, 2019

Wonderful Our salesperson Phil is a good listener and not pushy; he knows the cars’ information well. We are very pleased and will recommend him and Maple Hill More

by NELLBD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Greg Vinstra
Apr 16, 2019 -

Maple Hill Auto Group responded

Wonderful! We're so happy that your experience was so great! Lena Grubb Customer Service Specialist 269-342-6600 ext 445

April 06, 2019

Simply Amazing I was super nervous about buying my first car. Dempsy made the process as easy as possible. He never pressured me into buying the car and was there to More

by Jmathis23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dempsy Bluman
Apr 16, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review. We are so glad that your first car buying process went so well. Amie Freeman Customer Support Specialist Maple Hill Auto Group 269-342-6600 x 443

April 06, 2019

Transmission Replacement & Loaner Car Che & Andrea were both great regarding my transmission problem/replacement with my 2019 Crosstrek. Che handled the transmission issue with the utmost More

by PINGPONG1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez, Andrea Darnell
Apr 16, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review! We are happy to hear that your service went so well. Amie Freeman Customer Support Specialist Maple Hill Auto Group 269-342-6600 x 443

April 06, 2019

New Car Purchase The sales person (Matt) was helpful and knowledgeable, without being hard sell. We were able to drive the vehicles that we were interested in. The More

by Nick Graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Greg Vinstra
Apr 16, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review. We are so happy that you continue to have great experiences here at Maple Hill. Thank you for being such a loyal customer. Amie Freeman Customer Support Specialist Maple Hill Auto Group 269-342-6600 x 443

April 06, 2019

New VW Beetle. My wife loves the car. Jon & Kevin were very helpful and friendly for my new purchases. Nice dealership & would recommend for some of my friends. Hope I have good luck wit More

by PAUL.TRICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Kevin Poffenberger, Mike Disher
Apr 16, 2019 -

Maple Hill Auto Group responded

Thank you so much for both the positive review as well as the recommendation. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist Maple Hill Auto Group 269-342-6600 x 443

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