
Maple Hill Auto Group
Kalamazoo, MI
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5,137 Reviews of Maple Hill Auto Group
Great work, but 2 hours is too long. Steve was great, yet I just needed an oil change and my tires rotated and it took 2 hours. My time is money in the middle of the day and this took way Steve was great, yet I just needed an oil change and my tires rotated and it took 2 hours. My time is money in the middle of the day and this took way to long. I was told an hour at the most and to double that time seems way over the top. More
Great Customer Service I made an appointment for Saturday morning the week prior and was greeted by Cassandra. She was very kind and efficient. I walked to Bronson Place t I made an appointment for Saturday morning the week prior and was greeted by Cassandra. She was very kind and efficient. I walked to Bronson Place to visit my aunt while my oil change was being performed. She called me to keep me updated. Unfortunately I needed a couple belts replaced and a battery. I did choose to have the belts replaced, but do the battery another time. She made sure she quoted me the correct time frame and when I was walking in they were driving my car up. It was a very pleasant experience besides having the unforeseen expense. More
120000 mile service and brakes all around Cassandra and the mechanic did a good job in explaining what was wrong with my car and even showed me the vehicle on the lift. Cassandra and the mechanic did a good job in explaining what was wrong with my car and even showed me the vehicle on the lift. More
has not been up to maple hill standards, since rick left ! poor communication between service and client, car did not receive wash, unless it was dry cleaned ! may go to Ann Arbor. Same distance for me. poor communication between service and client, car did not receive wash, unless it was dry cleaned ! may go to Ann Arbor. Same distance for me. More
Prompt service As always, Steve was great! In and out with no delays. Really appreciate the prompt service. Misty is very efficient as well. Always will recommen As always, Steve was great! In and out with no delays. Really appreciate the prompt service. Misty is very efficient as well. Always will recommend. More
Wonderful Our salesperson Phil is a good listener and not pushy; he knows the cars’ information well. We are very pleased and will recommend him and Maple Hill Our salesperson Phil is a good listener and not pushy; he knows the cars’ information well. We are very pleased and will recommend him and Maple Hill any time. More
Simply Amazing I was super nervous about buying my first car. Dempsy made the process as easy as possible. He never pressured me into buying the car and was there to I was super nervous about buying my first car. Dempsy made the process as easy as possible. He never pressured me into buying the car and was there to answer my unending amount of questions. He was patient with me while getting my loan. I wholeheartedly recommend to buy a car with Dempsy! More
Transmission Replacement & Loaner Car Che & Andrea were both great regarding my transmission problem/replacement with my 2019 Crosstrek. Che handled the transmission issue with the utmost Che & Andrea were both great regarding my transmission problem/replacement with my 2019 Crosstrek. Che handled the transmission issue with the utmost professionalism & honesty, while Andrea helped and reassured me with my loaner car and some issues that arose. Both great employees and both get 5 star rating!!!!!!!! More
New Car Purchase The sales person (Matt) was helpful and knowledgeable, without being hard sell. We were able to drive the vehicles that we were interested in. The The sales person (Matt) was helpful and knowledgeable, without being hard sell. We were able to drive the vehicles that we were interested in. The final sale was simple to accomplish and Matt was available for questions after the sale, including time spent when I stopped by for help with setup. A very positive experience. This is the fourth vehicle that we have purchased from Maple Hill Auto and we also continue to use them for all service. More
New VW Beetle. My wife loves the car. Jon & Kevin were very helpful and friendly for my new purchases. Nice dealership & would recommend for some of my friends. Hope I have good luck wit Jon & Kevin were very helpful and friendly for my new purchases. Nice dealership & would recommend for some of my friends. Hope I have good luck with both cars. More