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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
April 09, 2019
Long process Everything was fine and I ended up leasing a car the only thing that was a little bit frustrating is when I was getting showed how to use the car the Everything was fine and I ended up leasing a car the only thing that was a little bit frustrating is when I was getting showed how to use the car the manager came out and said the Vin number was wrong on my paperwork. I don’t know where things went wrong but I had to wait and go back and sign paperwork again with the finance guy. After being there a good portion of the afternoon it was frustrating. More
by KAMAKEND
Verified CustomerEmployees Worked With
Michael Zinger, Greg Vinstra
April 09, 2019
Quick took 1 hour Quick 1 hour oil change with multi point inspection. Waiting room was comfortable. I love the shuttle service and take my car here specifically beca Quick 1 hour oil change with multi point inspection. Waiting room was comfortable. I love the shuttle service and take my car here specifically because of this. Anything over an hour I request the shuttle to drop off and pick up. More
by JOEKAHNOSKI
Employees Worked With
Do not remember names
April 09, 2019
Great hospitality, but lacks proper root cause analysis Customer service and hospitality are great!!! 5 starts there. They really make you feel welcome. My only feedback is, like previous visits, I have t Customer service and hospitality are great!!! 5 starts there. They really make you feel welcome. My only feedback is, like previous visits, I have to come back to re-review and issue I wanted them to check out. For example, on two occasions I complained of wheel well noise in rear driver's side tire (I even mentioned possible wheel bearing). On both visits, they said their technicians couldn't hear anything. Knowing this couldn't be the case if they took the car for a spin, I decided to take the car to another location. Within minutes, they diagnosed it right away (it was just as I suspected - wheel bearing). I decided to have it fixed in locally with a reputable shop that known for their work on foreign vehicles. This time, I wanted them to look at my headlight range. I believe this is the second time I brought it up. The first time was quite some time ago. None the less, I had a passenger notice my headlights don't seem to project as far out as they should. So prior to the service visit 4/8, I asked them to add this to the service request to check out. They checked to make sure the lights were working....but didn't have the ability to check the range (didn't really understand why) and said I would have to come back to do that again. So I give 5 stars to how nice everyone is, but it's disappointing when I have to continue to return because they don't diagnose it the first time. I have another example years ago where they had my car for ~20days trying to root cause and issue, only to find out, they diagnosed it incorrectly the first time. What took 20days to fix only took 1 day to fix when they realized what was really wrong. My opinion of the service center's technical expertise and thoroughness is very low for these historical reasons. I'm not sure if it's the skill set (of doing accurate 7 step problem solving or fishbone techniques they need better help with) or making sure they carve out the adequate time to do a proper root cause analysis the first time. I suspect sometimes I'm told to come back because they didn't have time to really look into my issue thoroughly the first time and didn't have the guts to admit that (or their technicians' said they took it for a ride to their manager, but really didn't). It's disappointing that I suspect that...but again, there's a pattern of history that repeats itself. Great hospitality and kindness, poor root cause analysis. More
by LISA.WILLIAMS
Employees Worked With
Scott Barber
April 09, 2019
Best dealer service ever. We have used Maple Hill for 20 years. The service is superb. Dave May, a Volvo Master Mechanic always knows the answer and works really hard to make We have used Maple Hill for 20 years. The service is superb. Dave May, a Volvo Master Mechanic always knows the answer and works really hard to make things right. More
by Volvo Addict
Employees Worked With
Rick Milbeck, Steve Nutt, Cassandra Westfall, Heather Crummel, Andrea Darnell
April 09, 2019
Dealer Review Scott Barber and Linda Avery were very helpful. Glad to see Linda is back with Maple Hill. Service is always good at Maple Hill Auto Center. Scott Barber and Linda Avery were very helpful. Glad to see Linda is back with Maple Hill. Service is always good at Maple Hill Auto Center. More
by KAHZOO42
Employees Worked With
Scott Barber
April 09, 2019
Service visit Everyone was great. Service was fast. Scout let me know, everything that need to be done and the price of each item. Even the customers were nice. Everyone was great. Service was fast. Scout let me know, everything that need to be done and the price of each item. Even the customers were nice. More
by DCHEFWATTS
Employees Worked With
Scout Barber
April 09, 2019
Great Service Much quicker service than last time. Phone calls were timely also. Misty took great care of me and I will ask for her going forward. Much quicker service than last time. Phone calls were timely also. Misty took great care of me and I will ask for her going forward. More
by LIMEY4444
Employees Worked With
The am shuttle driver is very pleasant to talk with and a good driver., Misty Figg
April 08, 2019
Personal, Kind, Fast Service I'm very pleased with the newer service center people at Maple Hill Auto. The persons I've worked with show respect, have great people skills, answer I'm very pleased with the newer service center people at Maple Hill Auto. The persons I've worked with show respect, have great people skills, answer questions, and make sure all is communicated well. More
by ERINBROWNCONROY
Employees Worked With
Seth, Cassandra Westfall
April 08, 2019
Got the work done ahead of schedule I was scheduled for the air bag recall. Now while recall work generally means no charge for me, it can still cost you money if you're someone like me I was scheduled for the air bag recall. Now while recall work generally means no charge for me, it can still cost you money if you're someone like me who doesn't get paid time off. In that case, every hour in the waiting room is lost work income. The service department told me the job took 3 hours. They actually got it done in about 2. So, I was generally happy about that. Also, I do like the new waiting room. They do offer a few tables where you can set up a laptop. Despite not being at the office, I was able to get some work done in the waiting room, which did cut down on lost income. More
by Rented Mule
Employees Worked With
Cassandra Westfall
April 08, 2019
Excellent service on my Tiguan! The service department was great! I made an appt online, they got me in right on time, took great care of my Tiguan--while I waited. In and out in 45 The service department was great! I made an appt online, they got me in right on time, took great care of my Tiguan--while I waited. In and out in 45 minutes! EZPZ. Good people, good service, good dealership! More
by JIM BAUSCHKE
Employees Worked With
Mike Huffman
