Manly Honda - Service Center

I brought my car in tonight because my AppleCar Play for some reason just stopped working. I went to the one person I can trust and that is Greg Morelos. Greg sold me my car back in December. I bought a 202 some reason just stopped working. I went to the one person I can trust and that is Greg Morelos. Greg sold me my car back in December. I bought a 2024 Honda Accord Hybrid and I love my car! Greg once again was there to help me and I am so greatly appreciate it. I texted Greg and without hesitation he said come on down let’s see what’s going on. He’s the type of salesman that actually helps you. I appreciate all your help Greg thank you so much!!! More

The Manly Service department as a whole has failed me as a loyal customer, from the Customer Service representative, to the techs, and management. I brought in a 2024 Pilot with a defective steering box fo a loyal customer, from the Customer Service representative, to the techs, and management. I brought in a 2024 Pilot with a defective steering box for warranty, after only 3 months of driving it. My only requests were, please communicate and be transparent about the process. No communications what so ever unless I initiated. On the 4th day, I find out that techs had damaged my vehicle. Not just a ding or scratch but, smashed hood, smashed windshield, damaged front grill and side fender. OK, I understand stuff happens but let's just take care of it asap, I thought. Long story short, its still at the body shop and still waiting on parts, going on two months. All I keep hearing is, just one more part and it'll be "just like new." Where is the transparency? It was new when I brought it in. If there was a negative star, I would have score that. The only reason why I gave a one star, is because of Jose Rocha. Even though he wasn't my service rep, he took it upon himself to call me and communicate with me. I will be giving him a 5 star but the service department deserves and "F"! If you don't believe me, I have pictures. There is more, but for my mental health. I will stop here. More

Carlo was outstanding in keeping me informed and getting the job done. I really appreciated him. the job done. I really appreciated him. More

This is for Jerry Pea at the parts counter! I have bought a lot of parts from Jerry now and I absolutely love dealing with him because he’s friendly, knowledgeable, and always has a smile on hi I have bought a lot of parts from Jerry now and I absolutely love dealing with him because he’s friendly, knowledgeable, and always has a smile on his face! Thanks Jerry for making my parts buying simple and easy! More

It took me 2 trips to get the problems solved and to get another job completed another job completed More

The service protocol is a bit confusing. I arrived; there was no one telling me where to stop or park the car; I went in, and all the service advisors were busy and wouldn't look at you, wh I arrived; there was no one telling me where to stop or park the car; I went in, and all the service advisors were busy and wouldn't look at you, while I was among several people waiting; within a few minutes, a person showed up who was very helpful, telling us where to line up for service and managing to get the incoming cars organized; once I got to Carlo, he was as helpful as he could be, including answering questions that had nothing to do with the service needed that day. More

He was very thorough and professional. He looked back at my past services for comparison He looked back at my past services for comparison More

He was nice and helpful. Was very informative and great attitude. He was also fast and efficient Was very informative and great attitude. He was also fast and efficient More

Paid almost $5500 for 2 new cads. No one told me how to reset the computer before smog, wasted another $70 and almost 3 hours for nothing. - failed smog of course, due to incomplete r No one told me how to reset the computer before smog, wasted another $70 and almost 3 hours for nothing. - failed smog of course, due to incomplete reading. When I picked up my car, they had said I should wait so it could be washed. The next day it was not washed, which honestly felt xxxxty after spending $5000. Then they forgot about me and I waited a half hour outside after waiting in line just to get my keys. Had to go back inside and then someone just grabbed my keys and gave them to me. The work was done in a timely manner but please work a little harder on the little details, it makes a huge difference. More

The people at Honda are always very friendly a d helpful. Never have to wait very long to get my car serviced. Never have to wait very long to get my car serviced. More