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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,747 Reviews

7,747 Reviews of Manly Honda - Service Center

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August 28, 2025

Can't talk to a real person - have to deal with AI unhelpful texts that don't solve the problem. Going to go elsewhere for car maintenance in the future, where I can talk to a human and actually get c More

by mikeandzoe
Recommend Dealer
No
Employees Worked With
Hiram Lopez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiram Lopez
Aug 28, 2025 -

Manly Honda responded

Hi mikeandzoe, Thank you for sharing your feedback. I’m genuinely sorry to hear about your experience and that you felt unable to connect with a real person. We always want our guests to feel supported and cared for, not frustrated. I’d really like the opportunity to assist you and make things right personally. Please let me know the best way to contact you directly, or you can reach me at [your phone number] or [your email]. I’d be happy to discuss this further and assist with your service needs. We value you and your business, and I hope we can regain your trust. Best regards, Jose Rocha - Customer Experience Manager - 707.535.1163 - jrocha@manlyauto.com

August 21, 2025

Everything went smoothly. I have confidence in the dealership The dealership is convenient to get to More

by Carolynf3512
Recommend Dealer
Yes
Employees Worked With
Sonia
Aug 21, 2025 -

Carolynf3512 responded

My service went smoothly

August 21, 2025

Everything was handled perfectly and professionally. The waiting are was very clean and comfortable. I am very happy . More

by ELVA-MAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Verde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Manly Honda responded

Hi, and thank you for being our customer and sharing your feedback. We truly value and appreciate it! Until next time, Your Manly Honda Team!

August 20, 2025

Nice to deal with very clean with car and let you know when something is wrong very good More

by EDJOERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia Abukweik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Manly Honda responded

Thank you for the feedback and 5-Star review! It means a lot! Until next time Your Manly Honda Team!

August 19, 2025

My experience with Manly Honda was very good! They helped me with a new key for my Honda Pilot, they also made a video showing me all of the things that where not up to par on my vehicle, much be More

by kimberley.robinson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lorence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Manly Honda responded

Hi, and thank you for being our customer and sharing your recent service visit feedback! We value you and your business and look forward to your next visit. Best, Your Manly Honda Team!

August 19, 2025

They wouldn’t answer for a few days , and my car made a noise at night while driving it after being fixed I took it in and John told me to take it in when it made it again which made no sense to me and the More

by Salinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Lorence
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Manly Honda responded

Hi Salinas, Thank you for sharing your experience with us, and we appreciate your business! I’m very sorry to hear that, after your visit, you continued to have concerns with your vehicle and felt we didn’t provide the support you needed. That is never the level of care we want for our customers. We truly value your time and trust, and I want to assure you we take your feedback seriously. If you’re open to it, I’d like to personally review what happened and work with our team to make sure your concerns are fully resolved. Please feel free to reach out to me directly at 707-535.1163 -- jrocha@manlyauto.com We appreciate the opportunity to earn back your confidence, and we’re committed to supporting you moving forward. Best regards, Jose Rocha Customer Experience Manager and Manly Honda Service Team

August 17, 2025

Excellent and on time service. 😊 Jay knows his stuff and is easy to tell when you were talking to him. More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Emery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Manly Honda responded

Thank you for sharing feedback and for being our customer! Best, Your Manly Honda Team

August 16, 2025

Sonia Who checked us in was amazing. She was so easy to deal with, and so helpful. This is the second time that we have had the pleasure of interacting with her and her professionalism a More

by KORO202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia Abukweik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Manly Honda responded

Thank you for sharing feedback and for being our customer! Best, Your Manly Honda Team

August 15, 2025

DAVID WAS VERY HELPFUL AND EFFICIENT. I DIDNT HAVE AN APPOINTMENT BUT HE STILL GOT ME TAKEN CARE OF THE SAME DAY. HIS COMMUNICATION SKILLS WERE AMAZING. More

by A49ERFANNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Krupinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Emery
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Manly Honda responded

Go Niners Go!🏈🏈 Thank you for sharing your experience! We’re so glad David was able to assist you so quickly, even without an appointment, and that his communication made the process smooth and easy. We’ll be sure to share your kind words with him—feedback like yours keeps our team motivated! Best regards, Your Manly Honda Team

August 14, 2025

My car was towed to Manly Honda because the steering went out due to electrical failure. When I arrived on the tow truck I was greeted by Sonia Abukweik, who swiftly relayed my information to the Service Dep More

by AGREEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia Abukweik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Manly Honda responded

Hi AGREEN10, Thank you for sharing your wonderful experience! We’re so glad Sonia was able to get you taken care of quickly and that our Service Department had you back on the road in record time. It’s great to hear your Honda is running perfectly—and sparkling clean—after the repair. We’ll make sure the service team behind the scenes gets your well-deserved ⭐️⭐️⭐️⭐️⭐️! We truly appreciate your trust, especially traveling from Mendocino County, and look forward to serving you again in the future. Best regards, Your Manly Honda Team

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