Mac Haik Ford Pasadena

Visited this dealership for an oil change and tire rotation. It literally took them 2 days to do this service. Also needed was a software update. So they kept my truck 2 days and nights for this simpl rotation. It literally took them 2 days to do this service. Also needed was a software update. So they kept my truck 2 days and nights for this simple services. They have poor customer service as well as charging credit card fee for using your credit card to pay with. This dealership is close to my house however I will drive to another Ford dealership for service. Not recommended. More

Please do not EVER bring your vehicle here for service. They will find every excuse in the book to block you from having quality service OR overcharge you. Our 2018 Ford Escape had less than 75k miles on i They will find every excuse in the book to block you from having quality service OR overcharge you. Our 2018 Ford Escape had less than 75k miles on it when the engine suffered catastrophic failure due to a known issue with 1.5L EcoBoost engines. At least.. that is what two independent mechanics said. Both refused to touch it and stated that it needed to be brought to a Ford Dealership because the engine was under recall. My mother in law had the exact same situation, and Ford replaced her engine as well as provided a rental. She highly recommended Mac Haik, so we trusted and valued her opinion. We chose to bring our vehicle there and thought nothing of it. After a nightmarish experience with service advisor Heidi, wherein the first communication we had with her was that she claimed the engine was not under recall but was "starved of oil", and that the vehicle was sitting where it was parked waiting for me to pick it up, and no one had called to inform us, we had enough. 2 independent mechanics didn't catch this supposed oil leak. She claimed "there would be oil leaking onto your driveway" then backtracked and said.. actually, it has a cover under it, so probably would be unnoticeable. When I mentioned the vehicle never had any indication of low oil or even needing an oil change (it was regularly maintenanced) she stated that would be an issue to take up with my mechanic as "it was an internal leak and that was on them". After passing the buck to my trusted mechanic, I confronted him and requested service records. My mechanic confirmed that we NEVER had an oil leak and the issue was the coolant intrusion that the EcoBoost engine is known for. Ford sold us a defective engine and their service department refused to repair it under the recall. When I came to Mac Haik Ford with my mother and husband, Dave, the manager, told us he would do everything he could for us. We had an aftermarket extended warranty as well. After they submitted this claim, they still refused to assist us and stated that our only option was to purchase a new engine for $10,000. After over a month of having our Ford Escape, we finally brought it home and were forced to pay $155 for their inspection of the vehicle. Oh but don't worry! Our NEW service advisor, Cory, told us that if we gave him 5 stars he'd give us our money back! Guaranteed! I'd rather eat the cost of the charge than lie to consumers and lead another poor victim to this service department. Please do yourself a favor and go elsewhere. We bought a new car already, but others may not be as fortunate. More

Great Dealership! From sales to service . Heidi crump did a great job as my service representative. Will be back for my next suv or service needs. From sales to service . Heidi crump did a great job as my service representative. Will be back for my next suv or service needs. More

We purchased a used 2020 Chevy Colorado Z71 from Roy M. Sept 2024 we noticed in paperwork the truck had failed vehicle inspection in Aug and ask Roy on 3 different times during sale he stated "Yes!! Truck Sept 2024 we noticed in paperwork the truck had failed vehicle inspection in Aug and ask Roy on 3 different times during sale he stated "Yes!! Truck was sent through a full inspection & it has passed inspection or we could not sell truck" so we completed the purchase paperwork only to find out a week later Roy called us back asking us to get inspection done cause the dealership could not get tags for is without passed inspection.(we feel lied to about this), Also the rear end of truck is making a loud humming/grinding noise took it to Chevy dealership which have told us the rear differential is bad!!! We have only had the truck starting on our 3rd week!!! Waste of over 31k for a Lemon I would NOT recommend this dealership or salesman unless you like the HASSLES More

One of the worst car buying experiences we have ever encountered. The used salesman met with us, learned our credit union was financing, assured us we could close the deal Friday. We drove over an hour encountered. The used salesman met with us, learned our credit union was financing, assured us we could close the deal Friday. We drove over an hour to the dealership and learned while we were 5 min away they had sold it to some one else as we were driving in. This dealership is dishonest and does not value customer service. I would not recommend them to anyone. Steer clear of Freddy and the used car team. More

They handled everything smoothly and quickly. No surprises and the vehicle was ready to go! No surprises and the vehicle was ready to go! More

Bought a 2013 F150 FX2 and I’m very pleased. My sales person was Roy McMahan. He explained each step of the process and I felt very comfortable with the transaction. Normally I hate buying a My sales person was Roy McMahan. He explained each step of the process and I felt very comfortable with the transaction. Normally I hate buying a vehicle. This time was a simple transaction and I left happy with the deal. I recommend buying a vehicle from Roy. More

Excellent work performed in a timely manner. Service Advisor Heidie Crump is a true professional. Thank you Mac Haik Ford, Service Advisor Heidie Crump is a true professional. Thank you Mac Haik Ford, More

Experience was pleasant overall, but felt pressured because they kept telling me there was someone else wanting the vehicle. The also charged me an add on fee of $2000 for maintenance and $900 for lo- because they kept telling me there was someone else wanting the vehicle. The also charged me an add on fee of $2000 for maintenance and $900 for lo-jack. This was added to the list price. I feel the maintenance fee should have been included in the list price. More

Highly unprofessional. Do not buy here. Go to a different dealership. Be careful! Warning! Warning! Do not buy here. Go to a different dealership. Be careful! Warning! Warning! More