Mac Haik Ford Pasadena

Faith & Ceasar are both true assets. I can’t say enough good things about them. I can’t say enough good things about them. More

Best service I have received yet, I’m learning to tell them what I need them what I need More

I had a very disappointing experience with the service department at Mac Haik Ford of Pasadena. After Mac Haik Ford Pasadena performed the transmission recall (software update) on my Ford F-150, I bega department at Mac Haik Ford of Pasadena. After Mac Haik Ford Pasadena performed the transmission recall (software update) on my Ford F-150, I began experiencing repeated battery drain and electrical issues that had never occurred before. I returned the truck to the dealership for diagnosis, and they kept it for eight days. Communication throughout the process was extremely poor. My service advisor, did not return multiple phone calls or voicemails. I also left messages for the Service Manager and never received a response. I had to repeatedly pursue updates rather than receive timely communication from the people responsible for my vehicle. After eight days, I was told the instrument cluster needed to be replaced. However, I was not provided with supporting diagnostic documentation explaining the findings or establishing the root cause. Since the problems began after the recall software update, I wanted a clearer explanation before authorizing an expensive repair. I also attempted to escalate my concerns through the dealership's chatbot and management chain, but that effort did not generate a response. I ultimately picked up my truck without the repair and I'm pursuing the matter directly with Ford Customer Service. The most frustrating part of this experience was not simply the unresolved mechanical issue. It was the lack of communication, accountability, and follow-through from the service department and management. Customers should not have to leave multiple unanswered messages just to get information about their own vehicles. Based on my experience, I cannot recommend the service department at Mac Haik Ford of Pasadena. I hope management takes a serious look at how customer concerns, callbacks, and service escalations are being handled. More

Everything was done correctly, and I was happy with the result. Will be back again. result. Will be back again. More

My tailgate was damaged while at your dealership. Someone apparently tried to remove the tailgate while it was there. Someone apparently tried to remove the tailgate while it was there. More

Just a routine oil change and tire rotation. Bought a 3 pack and got a better price. Service was performed as expected Bought a 3 pack and got a better price. Service was performed as expected More

I scheduled an oil change. I received a text saying they offered valet service and would come pick up my truck at my house and return it to me, so I said sure. They were over a I received a text saying they offered valet service and would come pick up my truck at my house and return it to me, so I said sure. They were over an hour late picking up my truck. I had received a letter from Ford about a recall part and asked if they could take care of that also. They said sure but the part had to be ordered and wouldn't be in until the following day and that they would stay in touch with me. I never heard from them ( it was a Saturday). I called service twice on Monday and it went to voicemail. When they returned my truck through the valet service my check engine light was on. I couldn't believe it. I took the truck back to service. They sent me an email with a link of the diagnostic they did and the link didn't work. When I finally picked up my truck after it had been repaired, they wanted to charge me $172. The truck was still under warranty and I had also purchased the extended warranty and they wanted to charge me a $172. This was ridiculous all the way around. The poorest service I have ever received. More

This is going to be my third time going to this service department. I can’t say it’s the worst nor the best. This company can get better and I know they do read these post. When customer write a good or ba department. I can’t say it’s the worst nor the best. This company can get better and I know they do read these post. When customer write a good or bad post. They do get rated and sometimes it’s hard to judge the advisor because they can’t control when you can get your car back. The only thing we can do is trust the service company. I had my fair share of the worst issues with this company the lies the verbal abuse the disrespect I can go on and on. The first person you see is the service advisor those are the ones you rely on when you car is in the shop. So far for me two out of the three really didn’t care about their customers. The second knew about my situation from earlier and communicated with me until the end. When you feel you’re getting nowhere with your advisor you can call customer relations or talk to the next person above them. Well I stated my facts for what Bret S. said to me who was my service advisor. I have the facts what he said and when I tried to talk to the assistant service manager Chris B he just ignored me. At the end of the day I got my vehicle back but it took almost three months. They did provide a rental for the time I didn’t have the vehicle and I didn’t have to pay for that nor pay for the service done for the my car. It took the service manage Dave E. to fix all the issues I had to deal with and he did apologize for the experience I had with there service department. If you’re asking yourself why go to a place where you’re disrespected. I purchased the ESP warranty when I got the vehicle and it save me a lot of money. Unfortunately when I bought this car I didn’t know the amount of known issues it had and the recalls. Dave I appreciate you honesty compassion for customer service especailly going above and beyond to help me and I do apologize that some of your staff members act like they don’t care and I’m sure after reading this some adjustments can be made or better educated on customer service. More

Went in for purchase of a new F150. Sales agent was new. After a few hours having our reviewed, and finally settling on a model. Was told that Ford only offers a military discount to ve Sales agent was new. After a few hours having our reviewed, and finally settling on a model. Was told that Ford only offers a military discount to veterens. But only to resent discharged Vets. We left feeling insulted. On a previous attempt to purchase a vehicle, was told we didn't make enough money. That was in 2021. We bought an Expedition elsewhere same year. We will never return. Even though this dealer is local. More