Mac Haik Ford Lincoln

Bought 3 new cars from this dealership in Victoria Texas. This is one of 2 we purchased brand new in 2022. A month or so ago the cruise control went out. Made an appointment to get it repaired, because it wa This is one of 2 we purchased brand new in 2022. A month or so ago the cruise control went out. Made an appointment to get it repaired, because it was still under warranty. They had trouble taking the steering column apart, saying the air bag might not work. They claimed someone took the steering column apart and tampered with it. Now they are telling us they repaired the cruise control switch, but they found other issues (metal filings in the steering column? Paint marks on the steering column?) and that they will not warranty it because of suspected tampering. When we asked multiple times if it was safe to drive, they would not say it was. Now they are telling us we have to come and pick up the unsafe car and sign a paper stating they are not responsible for anything that happens going forward. When we asked if they were accusing us of tampering with it, the manager said no. We are the only owners. Welcome to Mac Haik customer service. (reviews are abysmal and they tend to not honor warranties regularly) They still have our car. More

This service dept is not worth a flip. A literal complete waste of my time! They have not been capable of replacing a recall for my vehicle for over a year now. People do work and can’t ju A literal complete waste of my time! They have not been capable of replacing a recall for my vehicle for over a year now. People do work and can’t just miss work for the ridiculous xx they put you through. If you didn’t have my parts why make my appointment and allow me to leave my vehicle with you?? Glad I callled after a few hours of drop off to realize this absurd xx! More

Horrible dealership to have a vehicle repaired at! Buyer beware of shady business practices and lack of knowledge to repair a vehicle! Buyer beware of shady business practices and lack of knowledge to repair a vehicle! More

I had an appointment at 9:00am, I arrived at 8:45am. My appointment started off by them telling me that they did not even have the tail light, even though I paid for it in advice and verified they had My appointment started off by them telling me that they did not even have the tail light, even though I paid for it in advice and verified they had it over the phone, so I left and got half way home before they called me to say “whoops, our bad. We do have the part, please come back and we will get right on it”. The appointment was to fix one tail light and change my oil… they didn’t finish with my vehicle until 3:30pm. I was stuck at the dealership the whole time as I love to far away for their “shuttle service”. If you need work done on your vehicle, I would suggest going somewhere else, if you choose to bring it here, I would suggest bringing a tent and few MRE’s. Worst mechanic service I have ever experienced. I will never use Mac Haik again. More

Salesman was very helpful trying to find us a truck on a lot somewhere. We even built one online, but with things the way they are, delivery of one was uncertain ( my thoughts), and I needed the truck soon lot somewhere. We even built one online, but with things the way they are, delivery of one was uncertain ( my thoughts), and I needed the truck sooner than later. Finance man knew his business. More

Professional sales and leadership! I have purchased approximately 10 new vehicles over the last 20 years! The only issue is the capabilities of the service department!! I have purchased approximately 10 new vehicles over the last 20 years! The only issue is the capabilities of the service department!! More

I've bought 3 vehicles from them and my son plans on buying from them because they have always taken care of my needs. Wardell is the best salesman. He listens to what I want and need and finds the vehi buying from them because they have always taken care of my needs. Wardell is the best salesman. He listens to what I want and need and finds the vehicle just right for me More

Absolutely loved my salesman. He was so patient with all of my questions and looking at three styles of vehicles. I originally pulled into the parking lot with it raining and my o He was so patient with all of my questions and looking at three styles of vehicles. I originally pulled into the parking lot with it raining and my only day off not sure with what I wanted. Due to certain disabilities I was concerned with purchasing a larger SUV but needing the extra leg room. By the time I left I was so happy. All I can say is they rocked and made this one happy lady. More

I was very pleased with my experience. They made the extra effort to make sure I was taken care of. I would definitely go back to them for my next purchase. They made the extra effort to make sure I was taken care of. I would definitely go back to them for my next purchase. More

Excellent sales team took great care of me. They went the extra mile to ensure my satisfaction. They went the extra mile to ensure my satisfaction. More