MINI of Edison

I purchased a used vehicle last month from Mini of Edison in June 2022. Biggest mistake. They told me the vehicle has no problems. The weather stripping on the window fell off within two days, the lights on in June 2022. Biggest mistake. They told me the vehicle has no problems. The weather stripping on the window fell off within two days, the lights on the radio dimmed within two days, engine started making terrible noise at cold start within 20 days. They refused to own anything. Asked me to replace the radio. I was told that the engine noise is due to timing-chain which would need replacement for a $3,000 charge. They also told me that the engine is burning oil so, I will be low on engine oil shortly after changing it. Their answer to everything was that they sold it as-is and they won’t cover the costs. After the sale, they won’t even talk to you properly. They have ruined Mini for me. Do not trust their sales staff at all. I took a loan for this car now I am stuck with it. I am in the process of figuring out how to deal with their dishonest sales approach. More

I just bought Brake pad with Davis Lugo he treat me badly I have to say he is un professional I have to say he is un professional More

Bought a new 2022 Mini Countryman in June 2021. Consistently disappointed with the dealership - customer and technical service!! Spent an enormous amount of time to go back and forth fixing the sam Consistently disappointed with the dealership - customer and technical service!! Spent an enormous amount of time to go back and forth fixing the same problem. Very disappointed!!!! Tarik was the sole person at the dealership who actually helped. More

I purchased a used vehicle from this dealership in Fall 2020 for ease of local travel and weekend trips during the pandemic. They represented the vehicle to me as having no accident history. They repeatedl 2020 for ease of local travel and weekend trips during the pandemic. They represented the vehicle to me as having no accident history. They repeatedly mentioned its "not having any accidents" in the vehicle advertisement and in face-to-face conversations and negotiations with me. Now, I am trying to trade in my vehicle at other dealers and being told that the Carfax shows an accident from 2014 that this dealership never disclosed to me; in fact, they repeatedly represented the opposite. Because of the accident in the vehicle's history that was not disclosed to me, buyers are offering me significantly less than what I paid for it only a year (and a few thousand miles ago). When I reached out to my salesperson at this dealership to inquire about the discrepancy, he did not apologize or offer to work with me to find a solution. Instead, he said "someone must have changed the Carfax" (e.g., randomly added a 2014 accident to my 2010 Rav4's Carfax in 2021). Avoid this dealership's used car lot at all costs. More

Service Department is one the worst to deal with. I went for service and wanted to replace my tires, so this guy was telling me that the tires have road hazard warranty for 12 months and only covered by Con for service and wanted to replace my tires, so this guy was telling me that the tires have road hazard warranty for 12 months and only covered by Continental dealers only not covered by mini dealer, in other word if I leave the shop and Something happens then I can not come back to mini dealer and I will have to search for a Continental dealership, made no sense to the human brain and the guy was arguing with me that it is mini policy. While I was in the shop I called Continental and they said that if anything happens to the tires in the next 12 months then I will have to take them to the place I purchased from which is MINI dealer and if MINI has an issue with it to call Continental. The guy at front still did not take my word and he said if I don’t like what he says then to take my car somewhere else, what a great way to keep a customer. I immediately ask to speak to a general manager and he could not believe what the guy at the front desk was saying, made no sense to him either, Tony the manager said if anything happens to bring my car back to the shop for replacement which makes more sense. I even had it written into my receipt. I have been thinking of replacing my Mini cooper 2015 with a new one, but after that incident I won’t be getting another Mini for sure More

Outstanding customer service. I was able to complete 90% of my MINI lease online because of COVID. Lawrence made it so easy and explained everything along the way. When it was time to pick up my new conve of my MINI lease online because of COVID. Lawrence made it so easy and explained everything along the way. When it was time to pick up my new convertible, I only had to sign a few papers and then I was on my way. My new "MINI MO" (short for MINI Mouse) was parked out front and waiting for me. Thanks MINI of Edison for keeping me and my family safe! More