MINI of Edison

Great experience. Good people and service from start to finish. I had a bad experience with another dealership within the group. Thanks to Manny, Lawrence and Jeff. finish. I had a bad experience with another dealership within the group. Thanks to Manny, Lawrence and Jeff. More

Painless process! Definitely worth the drive from Connecticut. Justin, Bill, and Lawrence made the whole process of buying a car an absolute breeze. I could not be mor Definitely worth the drive from Connecticut. Justin, Bill, and Lawrence made the whole process of buying a car an absolute breeze. I could not be more pleased. More

Terrible customer service and dishonest business practice I purchased a pre-owned car from this dealer back in Dec. 2019. Most importantly, they refused to update my GPS system from an old 2016 system even a I purchased a pre-owned car from this dealer back in Dec. 2019. Most importantly, they refused to update my GPS system from an old 2016 system even after they charged $995 for "Dealer Prep. Reconditioning" after they told me "everything (about my car) was reviewed and taken care of". I called and spoke with one of the managers and he ensured me that they would do "everything they can". However, when I got there, they simply refused by saying it was not a part of the service they are supposed to provide. Also, when I first went back there to pick up my license plate, it took them so long to install the license plate because my car was a pre-owned Lexus and they didn't have "right parts" to mount the license plate on the bumpers. The sales guy said, because, it was a Lexus not a Mini, it was a more "difficult and sophisticated technical job" than I would expect it to be. I was there for an hour just to pick up the license plate and have them screwed. Also, they were not willing to provide a very simple complimentary service like taking the sticker off the bumper that says "Open Road" because I didn't want it on the bumper. I felt furious about their incompetency, poor customer service, and even felt like I was deceived about the level of their service. The bottom line, I regret buying a car from them. Now I don't feel confident that they will provide any services as in the dealer's warranty that I have. More

Irresponsible I requested a souvenir for me and my wife (2 t-shirts), spoke with two managers right after I signed a lease for a Mini, and we never received the sou I requested a souvenir for me and my wife (2 t-shirts), spoke with two managers right after I signed a lease for a Mini, and we never received the souvenir. More

Scam Artists This is what we call a scam artist dealership. I’ve been here twice and could clearly see the games they play. Let’s begin with the pricing. Their car This is what we call a scam artist dealership. I’ve been here twice and could clearly see the games they play. Let’s begin with the pricing. Their cars are already very expensive compared to KBB and the market. After simply going on autotrader, you can see many other mini dealers with aggressive pricing. Thereafter, you are given the scam-artist style tactics that many local used car dealerships use... “If you finance from outside, then you won’t get the $1,000 financing discount.” I quickly knew the manager was cunning through the simple way he upped the mini promotional finance offers by .50% from miniusa. Then, when we sat to negotiate the price, they kept trying to work on the credit, down payment and terms of financing BEFORE discussing the price of the car. Now let’s get to the cars... Obvously the cars I test drove had aftermarket work although the Carfax’s would’ve been clean. While test driving, the salesman couldn’t even figure out simple features on the car, and was pulling random numbers / stats about the cars in general terms without knowing specifics. The thing that got to me THE MOST was that the salesman said, “The manager won’t be coming out for you again because he will be busy with other customers that will actually work on the deal of the car. That cars already being test driven and may be sold by someone who’s a little more serious about buying.” (I am missing out a lot of details and undertone with the rude way he said it.) This is when I could clearly tell they knew their scam tactics had been caught. I think it’s simply the open road brand (or the BMW brand) that is flawed. Down the road, same tactics from the BMW dealer that were used on which happens to be under the open road label. With that being said, I will be buying a mini from a different dealership. More

Great customer service Friendly customer service from start to finish. Stayed in communication throughout entire process. Car was diagnosed and fixed quickly. very happy wit Friendly customer service from start to finish. Stayed in communication throughout entire process. Car was diagnosed and fixed quickly. very happy with my decision to go to this particular dealership! More

Outstanding Customer Service From my first phone call to closing the deal, everyone was helpful, attentive and knowledgeable. Robert worked hard to get me a fabulous car at the pa From my first phone call to closing the deal, everyone was helpful, attentive and knowledgeable. Robert worked hard to get me a fabulous car at the payment I could afford, and Jeff helped me get the coverage I needed. The facility is awesome as well- clean and comfortable. Highly revommended! More

Loved my Service Experience! I came into service for the first time to bring in my 2017 Mini 4 Door. I wasn't sure what to expect but I had a really great experience. Ashley the s I came into service for the first time to bring in my 2017 Mini 4 Door. I wasn't sure what to expect but I had a really great experience. Ashley the service advisor answered all my questions and everything was finished in a timely manner. I also had a chance to meet the service manager Lou who was also really nice. Their lounge was clean and the coffee was fresh and tasty. I will definitely be back! 5 stars! More

Nice selection of used MINIs I found a 2015 Cooper Hardtop 2DR JCW on their website and liked the car and the price. I went on a Saturday because it’s the only day I have off when I found a 2015 Cooper Hardtop 2DR JCW on their website and liked the car and the price. I went on a Saturday because it’s the only day I have off when they are open. I looked at the car on the lot before going inside and decided to make an offer based on its condition and my budget. David helped me work through everything until I had a deal that I was comfortable with. He explained everything very well and made the whole thing very easy. I would recommend David to anyone who wants someone who is knowledgeable, patient, and doesn’t push you to make a fast decision. I love my new JCW “Norman”. More

MiniTastic!! If your looking for a new Mini or a quality pre owned vehicle Mini of Edison I definitely recommend you see the team at Mini of Edison. My sales perso If your looking for a new Mini or a quality pre owned vehicle Mini of Edison I definitely recommend you see the team at Mini of Edison. My sales person Justin Quint knew every last detail of my 2019 Mini Countryman S All 4. I had lots of questions when I came in and he was extremely helpful in getting me all the answers I needed to make the right decision. The sales manager Alex and Finance manager Jeff were also very helpful when it came time to deal numbers. I felt overall very welcomed I will definitely be back for my next Mini! More