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M'Lady Nissan

Crystal Lake, IL

4.9
1,409 Reviews
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5656 Northwest Highway

Crystal Lake, IL

60014

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Showing 1,409 reviews

September 03, 2025

David was really helpful throw out the process. He explained everything really will and showed as around the dealer and made car purchases experience really good More

by Jazahm1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Arcibar
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2025

This was my second time purchasing a vehicle from Hugo at M'Lady. Always such a great experience. Hugo is amazing to work with. He listens and gets you what you want. More

by hlickfelt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2025

El professionalism le flulle en la Sangre A Hugo the best communication sus companeros de tranajo siempre se preocupen por que el cliente este bien atendido me isieron sentir parte del equipo. More

by J.tolentino98@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

M'Lady Nissan responded

Dear J. Tolentino, Thank you so much for your wonderful review! We're thrilled to hear that Hugo Duran’s professionalism and excellent communication made such a strong impression on you. It's also heartwarming to know that our team made you feel like part of the family—your comfort and satisfaction mean everything to us. We truly appreciate your recommendation and are grateful you chose M'Lady Nissan for your vehicle purchase. If there's anything else we can assist you with, please don’t hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 30, 2025

Excelente servicio, una atencion 100% personalizada, sin duda un buen lugar para comprar tu auto More

by Jesús
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2025 -

M'Lady Nissan responded

Estimado Jesús, ¡Muchas gracias por tus amables palabras! Nos alegra saber que Hugo Duran te brindó un servicio excelente y una atención 100% personalizada. Nos enorgullece ofrecer una experiencia de compra que te haga sentir seguro y bien atendido. Gracias por confiar en M'Lady Nissan. ¡Esperamos verte nuevamente en el futuro! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

August 30, 2025

I have purchased 2 cars from Hugo and he has always been such a pleasure to work with. He truly cares about his customers. He and is always available for questions. If you are in the market for a new car, I More

by Ashley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamil Zlahoda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2025 -

M'Lady Nissan responded

Dear Ashley, Thank you so much for your continued trust and for the kind words about working with Hugo! We’re thrilled to hear that he’s made both of your car-buying experiences so positive. His dedication to his customers truly sets him apart, and your recommendation means a lot to us. We’re always here if you need anything—thank you again for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 30, 2025

Thanks for your great service Hugo Duran. I'm so impressed with the team at M'Lady Nissan, your dedication to customer satisfaction is truly commendable and it's clear in the way you treat lo More

by Magdalena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2025 -

M'Lady Nissan responded

Dear Magdalena, Thank you so much for your kind words and for recognizing Hugo Duran and our team! We’re thrilled to hear you felt the dedication we have toward customer satisfaction—it truly means the world to us. Your loyalty and trust are greatly appreciated! If there’s ever anything more we can do for you, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 30, 2025

Liked Eddie and dealership will go back again my forth leased car from them so far More

by fireguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Colville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2025 -

M'Lady Nissan responded

Dear Fireguy, Thank you for your continued loyalty and for sharing your great experience with Eddie and our team! We're honored to have helped you with your fourth leased vehicle, and we’re thrilled to know you plan on coming back again. Your trust and support mean everything to us. We look forward to helping you again in the future! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 29, 2025

"Recently purchased a car at M'Lady Nissan, and I’m very pleased with the experience. David provided excellent support throughout the process, making it smooth and enjoyable. I’m truly happy with my purchas More

by yleswarkumar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Arcibar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

M'Lady Nissan responded

Dear yleswarkumar, Thank you for sharing your experience at M'Lady Nissan! We're so pleased to hear that David Arcibar provided excellent support and made your car-buying process smooth and enjoyable. It’s great to know you’re truly happy with your purchase—that’s exactly what we strive for. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 29, 2025

Scott Ryan really help me and provided me with discounted price for vehicle protection for my brand new vehicle More

by Splifdapope
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

M'Lady Nissan responded

Dear Splifdapope, Thank you for taking the time to share your experience at M'Lady Nissan! We're glad to hear that Scott Ryan was able to help you and provide a discounted price on vehicle protection for your new Nissan. Your satisfaction and peace of mind are very important to us. Thank you for choosing M'Lady Nissan—we appreciate your recommendation! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 27, 2025

My son and I were welcomed by Shane. He was very helpful and knew exactly what I was looking for. Shane was cordial and professional. I felt like I got the best possible deal on my 2022 More

by larkinlaurel7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Westermeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Mageland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

M'Lady Nissan responded

Dear Laurie, Thank you for sharing your experience at M'Lady Nissan! We're so happy to hear that Shane made you and your son feel welcome and helped you find exactly what you were looking for. It's fantastic to know you love your 2022 Nissan Rogue and felt confident in the deal you received. We truly appreciate your kind words and thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

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