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Loyalty Chevrolet Cadillac

Williamsburg, VA

4.9
423 Reviews

543 2nd Street

Williamsburg, VA

23185

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423 Reviews of Loyalty Chevrolet Cadillac

January 16, 2026

I’ve always been pleased with the service provided. Nikki Harmon has been consistently helpful, professional, and pleasant. Her explanations of needed repairs are clear and she listens to the customers More

by Sofi Starnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Harmon
Jan 20, 2026 -

Loyalty Chevrolet Cadillac responded

Thank you, Sofi, for your positive review! Providing thorough and efficient service is so important to us, and we are glad that Nikki's efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a cal if you ever have any further questions or concerns.

January 15, 2026

Nikki Harmon handled this visit for maintenance on my British car. Despite being a different type of car than they are used to, Nikki had good knowledge of what was needed and had preordered the req More

by thorson67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Harmon
Jan 20, 2026 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review! We are so glad that Nikki took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Safe travels!

January 09, 2026

I purchased a new car from Loyalty Cadillac a month ago. There was absolutely no games, no nonsense and an OUTSTANDING sales experience from Micah. Car had some active recalls that had to be taken care of More

by Jeffrey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Micah Freeman
Jan 12, 2026 -

Loyalty Chevrolet Cadillac responded

Jeffrey, congratulations on your new vehicle! Micah is a great asset to our team and will be happy to hear about your positive experience. Have fun cruising around in your new car!

January 07, 2026

Best one I have ever been too. Love the staff and techs. Never have an issue. The other big chains just want your money. This one. Wants your money but with care and respect. Recom More

by Camaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
Jan 12, 2026 -

Loyalty Chevrolet Cadillac responded

Thank you so much for the positive review Camaro! We always strive to treat out customers with care and respect and we are happy to see that it is noticeable. As always, feel free to reach out if you need anything else.

December 31, 2025

Caitlin Ussery and will Jordan , as well as the entire Loyalty Dealership, do a great job meeting all of my automotive needs. More

by Vavettemaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Ussery, Will Jordan
Dec 31, 2025 -

Loyalty Chevrolet Cadillac responded

You can continue to count on us to deliver great service for your automotive needs. We thank you for your trust and wonderful review!

December 31, 2025

Very easy to work with. Service was performed in a timely manner. Service work always performed satisfactorily. More

by P15special
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Harmon Service Advisor
Dec 31, 2025 -

Loyalty Chevrolet Cadillac responded

It is rewarding for us to receive this confirmation of the satisfactory service we aim to deliver. Thank you for your positive feedback, don't hesitate to visit us anytime you need automotive services!

December 30, 2025

RJ is amazing always does the best job on my vehicles and Kaitlyn Usseryand everyone in the service area was very friendly, helpful and knowledgeable as well. More

by Spence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Jones, Kirk, Kaitlyn Ussery, Mallory Bishop
Dec 31, 2025 -

Loyalty Chevrolet Cadillac responded

We are appreciative you made time to leave this review for our service team who delivered friendly and helpful service. Please feel free to visit us anytime you need automotive care and rest assured knowing our team will gladly deliver top tier service!

December 29, 2025

I am a senior and need a dealership that would commit to driving me to from the dealership when the car needed service and Loyalty Cadillac agreed to provide that service. More

by rgreinsbg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Micah Freeman
December 26, 2025

Excellent car buying experience. Kind, Professional team. I will do business with them in the future. More

by jawsplus4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Spence, John Mooney, Jeremy Baldwin, Laine Wrann, Dennis Wike, Eric Schipper
Dec 26, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your positive review! We are glad that our team was kind and helpful and ensured your experience with us was 5-stars. Congratulations on your new vehicle! We wish you safe travels and we look forward to an opportunity to work with you again.

December 17, 2025

Understanding of my situation w/ my Silverado that came up over the weekend, they jumped on it 1st thing, that Monday morning, scanned the truck for issues, came up w/ a game plan and got it fixed in a tim More

by Chad Townsend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Bishop
Dec 17, 2025 -

Loyalty Chevrolet Cadillac responded

Chad, thank you for your wonderful review! We are so glad that Mallory and the team got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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