Loyalty Chevrolet Cadillac

I hope this review could be positive but after the experience I’ve encountered with this dealership I feel I must warn people to stay away from the sales and service department. I’ve had several repai experience I’ve encountered with this dealership I feel I must warn people to stay away from the sales and service department. I’ve had several repairs done to my 2017 Silverado which have been not repaired correctly or charged for repairs which weren’t needed in the first place. I had a front and rear diff service completed and less than an hour from picking my truck up the rear diff was leaking. I was advised by a manger that it was residual oil, only for him to change his tune and apologies that the rear diff was leaking and had to be re-sealed again. Mind you they had the truck for over 7 hours on a Friday and then I had to come back the next day for it to be fixed. I then came back for a standard oil change which went fine, and I was told I need my front brakes replaced soon. I had my front pads and rotors replaced; both lower control arms and my left front wheel bearing. I asked for my old parts back only to find my front pads to be close to 55% worn. I brought this up to manager Rio once again about feeling deceived on needing a brake repair that wasn’t warranted. These repairs were completed back in Oct of 2025 Since then I’ve brought my truck back several times for a clunk noise that wasn’t present after the front lower control arms were replaced. I was lied to several times that the repair was fixed only to drive the truck literally out of the parking lot to have it make the same clunk noise. In Jan the dealership had my truck for one day less then a month. When I came to pick my truck up I found the windshield had a huge crack through the entire windshield. I vented my frustration only to be told by another manager James Bridge that I was a liar and that the damage was present when I dropped off my truck. I told him to please check the cameras, he then stated they don’t have any. He then proceeded to give me a walk around paper stating the damage was there…but guess what where my signature it wasn’t there and it wasn’t a drop off because they gave me a loaner…. I can only assume the dealership was attempting to pull another fast one. I ended up speaking with the GM who told me they were going to take care of the windshield. I then brought my truck my again for the windshield and suspension clunk noise for its 5th (repair/fix) while I was there other customer was venting how she bought a certified used car which was more like a lemon rattled with issues for being a certified used car that she had owned it for less than 2 weeks. During my visits I never once used fowl language or yelled. I did vent my concerns and frustrations to the service department as one would with these concerns Only to have the manager James Bridge very sternly and angerly tell me once the windshield was replaced I was no longer welcome to the dealership and they were not going to look into my cluck issue since there isn’t a safety concern with it, even after James even helped my advisor write up the concern, the adviser was completely apologetic at the way he handled the situation and had no clue where that came from. If you take your vehicle here be prepared to be gas lit about repairs that are not needed, damage to your vehicle that wasn’t there and if you vent your frustration you’ll be asked not to come back. If you need an oil change and a tire rotation sure but for major issues stay away. More

Purchased a 2019 Suburban Premium 85000 miles has been nothing but a piece of junk. Had to replace front shocks both leaking undisclosed at time of sale rims cracked and leaking not disclosed time of sale nothing but a piece of junk. Had to replace front shocks both leaking undisclosed at time of sale rims cracked and leaking not disclosed time of sale I complained multiple time of the truck rough idling was told multiple times everything is fine fast forwarded 108000 miles engine failure 12.5k to replace motor the truck is less than 6 month old to me and I have 3 payments 1 truck payment 2 loan payment for new motor 3 credit card payment to fix above mentioned items. When going to a respectable dealership you expect quality used car supposedly checked by certified mechanics this is a far cry from my experience with Loyalty Chevrolet in Williamsburg and I would not feel right if I could not save this financial disaster from happening to another individual. SO BUYER BEWARE!! The kicker in all of this I traded in my perfectly running 2019 4Runner for this headache! More