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Loyalty Chevrolet Cadillac
Williamsburg, VA
321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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321 Reviews of Loyalty Chevrolet Cadillac
July 03, 2025
Service dept went over and above my expectations. Kait was outstanding Will did a amazing job. Pam in sales who sold me the car is always offering any help I need. Kait was outstanding Will did a amazing job. Pam in sales who sold me the car is always offering any help I need. More
by Test Bear
Employees Worked With
Kait,Will,Pam in sales
July 02, 2025
I had a very disappointing experience with Loyalty Chevrolet. After agreeing on a deal and having my credit run, the dealership came back and raised the price of the vehicle by $7,000. The price they Chevrolet. After agreeing on a deal and having my credit run, the dealership came back and raised the price of the vehicle by $7,000. The price they initially offered matched the one listed online, and it was clearly stated on the paperwork during our negotiations. However, after everything seemed set, they claimed the online price was a mistake and refused to honor the original deal. Not only is this a major red flag in terms of transparency and trustworthiness, but running a customer's credit before finalizing the actual price is unacceptable. Now I have a hard inquiry on my credit report and no vehicle, all due to their error or, at worst, bait-and-switch tactics. I would advise anyone considering doing business with this dealership to proceed with caution and ensure that all pricing is locked in writing before any financial steps are taken. This experience cost me time, damaged my credit, and left me extremely frustrated. More
by Rwj1988
Employees Worked With
Matt Spence, John Mooney, Jeremy Baldwin, Laine Wrann, Dennis Wike, Eric Schipper
July 01, 2025
All of the staff are very knowledgeable and demonstrate top notch customer service! Trey Kight in the service department takes the time to explain everything and answer all of your questions. His level of top notch customer service! Trey Kight in the service department takes the time to explain everything and answer all of your questions. His level of professionalism and integrity is demonstrated in every interaction I have with him. Loyalty Chevrolet Cadillac is the only place you'll ever need to go for all your auto purchases and service needs! More
by lkight1968
Employees Worked With
Trey Kight, Service Department
June 29, 2025
Trey Kight & Nikki Harmon provided Excellent and Professional service for our vehicle. It was a very pleasurable atmosphere dealing with Loyalty Chevrolet Cadillac. Professional service for our vehicle. It was a very pleasurable atmosphere dealing with Loyalty Chevrolet Cadillac. More
by jimthoms
Employees Worked With
Trey Kight, Nikki Harmon
June 26, 2025
My service writer Mallory Bishop is great. She is very professional, service oriented, recognizes me when i walk in, always greets me with a smile and calls me by my name. She prrovides a full She is very professional, service oriented, recognizes me when i walk in, always greets me with a smile and calls me by my name. She prrovides a full vey detailed explanation of whats going on and lets me know if an issue can wait or if it needs to be addressed immediately. She is great to work with and is one of the reasons I continue to bring my truck there for service. More
by Garpet62
Employees Worked With
Mallory Bishop, Service Dept
