Low Book Sales

Bought a 2012 Ford from Low Book after my existing car was totaled. The salesman was super nice and really great about getting us into a car but almost as soon as we drove off the lot, the problems starte was totaled. The salesman was super nice and really great about getting us into a car but almost as soon as we drove off the lot, the problems started. Their warranty is crap. Sales pitches you that the car has a bumper-to-bumper warranty, when in reality almost nothing is covered. This is a super shady dealership. They're interested in making sales and then not caring. I wouldn't recommend this dealer to my enemy. More

Fast and very professional handling my purchase. I got my 5th vehicle and very satisfied with the service. I'm just horrible with the names 5th vehicle and very satisfied with the service. I'm just horrible with the names More

Great Experience I was in and out of the dealership very quickly. Matt was very professional and accommodating. I was able to work out a deal and be on my way in good I was in and out of the dealership very quickly. Matt was very professional and accommodating. I was able to work out a deal and be on my way in good time. My son’s first car buying experience was a success. More

Misrepresented loan I bought a car from Low Book in Feb 2019. My wife was to be my co signer. Twice they tried to submit loan papers showing her as the primary loan h I bought a car from Low Book in Feb 2019. My wife was to be my co signer. Twice they tried to submit loan papers showing her as the primary loan holder. Twice they explained that this simply meant that should the loan go into default, my wife would be responsible. I called the credit union to get my wife's name off the loan. The credit union said that the loan was for HER. They said I was never pre-approved for this loan, as was told by me from Low Book's manager, and that in order for me to get a loan I would have to go through the entire process of qualifying. They couldn't guarantee the monthly payment, interest rate, etc. I am still waiting to hear from someone in management or financing to get a response, thus far nothing. I contacted an attorney today. They told me there were 10 complaints about them this week. Three yesterday alone. Do yourself a favor and stay far from this "dealership" More

Eager to sell, but then leave you hanging Salesman was great, helped us in record time. When it came to the financing we met with the guy and the lack of communication was apparent. Almost 4 w Salesman was great, helped us in record time. When it came to the financing we met with the guy and the lack of communication was apparent. Almost 4 weeks since I took the vehicle and our financing is still up in the air. More

Friendly, professional, & amenable Sam was a very helpful salesman who matched us up with the perfect vehicle for our needs. He knew of a vehicle they had only recently purchased that f Sam was a very helpful salesman who matched us up with the perfect vehicle for our needs. He knew of a vehicle they had only recently purchased that fit what we were looking for. He was very easy to work with and made sure that the vehicle was exactly what we were looking for. He and Ryan walked us through the purchase and financing without any issues. Super awesome staff and service! More

Professional and courteous Sam, our salesman, was personable and efficient. We knew exactly what we wanted and Low Book had it. No games or a long unpleasant process. Sam, our salesman, was personable and efficient. We knew exactly what we wanted and Low Book had it. No games or a long unpleasant process. More

Good purchase The seller (Fernando) explained everything quite clearly from the beginning with the price upfront. They let us go for a test drive without a sales The seller (Fernando) explained everything quite clearly from the beginning with the price upfront. They let us go for a test drive without a sales guy next to us. They gave us between $1000 and $1500 more for our trade than in other places. More

Great first time buyer experience I didn't feel rushed to make a purchase. All my questions were answered honestly. And it didn't take hours to qualify, sign papers and drive my new I didn't feel rushed to make a purchase. All my questions were answered honestly. And it didn't take hours to qualify, sign papers and drive my newish vehicle home. More

Worst experience ever I went into the dealership after my car was totaled in an accident. I was upfront about my credit struggles. The salesman “some kid” took my info and I went into the dealership after my car was totaled in an accident. I was upfront about my credit struggles. The salesman “some kid” took my info and said he needed to run it by the owner. He comes back 2.2 seconds later after pulling my credit and says we’ve talked to the bank and would require 40% down....Really? More