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2,494 Reviews of Lou Fusz Kia - Service Center
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May 09, 2024
I visited the KIA event at Chesterfield Mall to replace my ignition fix. Unable to do projext because I drive with HAND CONTROLS (disability) The technician and I agrred that it was unsafe to mess with my ignition fix. Unable to do projext because I drive with HAND CONTROLS (disability) The technician and I agrred that it was unsafe to mess with hand controls. I will have to visit UNITED SEATING who installed hand control. They will remove ignition and my able bodied husband will drive my KIA to a KIA dealer who will install ignition, Then back toUNITED SEATING to re install hand controls. HOPEFUL IT WILL WORK. Did get instrucion on The Club safety tool More
by denise.frank
Verified CustomerEmployees Worked With
Kevin from Michigan at this pop up service ctr
May 04, 2024
Kevin and Nate in the service department made sure all my questions were answered. Very professional and friendly. When we bought our Kia, Josh never pressured us and made sure we got what we wanted. Even to questions were answered. Very professional and friendly. When we bought our Kia, Josh never pressured us and made sure we got what we wanted. Even today, two years later, Josh contacts us to see if we are still satisfied with our Kia. More
by kerp7018
May 04, 2024
Another great job done by the service team, they always go out of their way to make sure everything is done correctly, and all issues are corrected and fixed. go out of their way to make sure everything is done correctly, and all issues are corrected and fixed. More
by MEDLIN
Employees Worked With
Kevin, Zack, Nate
May 03, 2024
Great Service the team doesn't miss a beat on getting the service done quickly and correctly. service done quickly and correctly. More
by crawelc
Employees Worked With
May 01, 2024
I thought the service was professional and experienced. I thought the customer service was great. The only thing that was confusing to me is the state of the facility. Normally, in an operation the size of I thought the customer service was great. The only thing that was confusing to me is the state of the facility. Normally, in an operation the size of Lou Fusz’s the collision center has the nicest facility and the nicest waiting room, easiest parking- after all, the cost and the insurance compensation make this the highest profit margin in your business. Also, people are in a stressful situation -having to rent a car or waiting for a ride, leaving their car for weeks. It seems like an assessment of the customer experience is warranted. More
by besslake
Employees Worked With
Front desk Brittney: 5 stars
