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Lou Bachrodt Auto Mall
Rockford, IL
2,188 Reviews
Since opening our doors, Lou Bachrodt Chevrolet has stayed true to our commitment to providing quality products and services to all of our customers. Conveniently located in Rockford, IL., we help customers from Janesville to the suburbs and everywhere in between. We'll do our best to ensure our showroom hosts a variety of cars, trucks, minivans, and SUVs in many different shapes, sizes, and prices. We not only have an amazing selection of brand-new cars but an impressive selection of pre-owned vehicles that are just as fantastic. Here at Lou Bachrodt Chevrolet, we pride ourselves on being one of the best Chevy dealers in Illinois!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,188 reviews
July 03, 2025
Al Luna was very knowledgeable, patient, and kind. He definitely understood the car and my needs. I did a test drive then left for vacation and things were ready to go when I go back. Luna was amazin He definitely understood the car and my needs. I did a test drive then left for vacation and things were ready to go when I go back. Luna was amazing! More
by SHACKETT0426
Verified Customer
June 27, 2025
Employees were wonderful, prossional in every way. They were able to explain everything about my new car in terms my wife could understand. They were able to explain everything about my new car in terms my wife could understand. More
by freeburgt
April 23, 2025
I called to see what the cost of a oil change on my C8 corvette would be. I was told $90 + tax so I made an appointment for 2:30. Well, when I got there they did not have the oil and had to order it. Ov corvette would be. I was told $90 + tax so I made an appointment for 2:30. Well, when I got there they did not have the oil and had to order it. Over 2 1/2 hours later the oil change was done. I was only wanting an oil change. The bill was over $180 dollars. I told them that was NOT the price i was told. They said they would talk to the service manager seeing I was initially told it would cost $90 + taxes. The manager did not care I was initially quoted $90 + tax for the oil change, and stated I will have to pay the $180. Customers beware! They have nice people working there at face value, but at the end of day I definitely feel ripped off by them. Im 82 years old and was not prepared for this cost. More
by Johnkautza
Employees Worked With
Courtney Karau
March 30, 2025
Been looking for a SUV for a couple of days and after dealing with a bunch of morons who didn't know a key fob from a floor mat ,Barb was a breath of fresh air. She knew and showed us every thing about t dealing with a bunch of morons who didn't know a key fob from a floor mat ,Barb was a breath of fresh air. She knew and showed us every thing about the car, the warranty and the inspection . Even put some gas in it. After purchase she went out and set up phone and OnStar pairing for us. Very pleased. More
by matspo
Employees Worked With
Barb Madisen
March 24, 2025
Thank for the excellent and professional service was a pleasure to purchase vehicle at Lou Bachrodt Auto Mall. Special thanks to Prosper Rubino for your help and kindness! pleasure to purchase vehicle at Lou Bachrodt Auto Mall. Special thanks to Prosper Rubino for your help and kindness! More
by Km56439
Employees Worked With
Prosper Rubino, Mike
February 04, 2025
This dealer will not deliver on any promises they make. The service department runs like a failed business despite the large amount of brand new cars that swarm into the service department everyday, all d The service department runs like a failed business despite the large amount of brand new cars that swarm into the service department everyday, all day. Before buying a new Chevy just sit in the waiting room for 1 hour and you will see all models of their cars all stay constantly broken. When you have an issue with their service department and ask for a manager- they will not page one for you. More
by Ballerman89
Employees Worked With
Service rep.
