Lorenzo Buick GMC

My experience with this dealership was deeply disappointing from start to finish, and I would strongly advise others — especially out-of-state buyers — to think twice before doing business here. disappointing from start to finish, and I would strongly advise others — especially out-of-state buyers — to think twice before doing business here. After they withdrew my down payment from my account, it took hours of effort just to get someone on the phone. I was pre-approved through my bank, and this dealership is listed as a preferred partner in their auto finance department. Still, they refused to release the car to me until my bank wired them the funds, causing unnecessary delays and frustration. When I finally arrived to pick the car up, I brought a friend who speaks Spanish. As soon as they realized who I was, one of the employees told me to “wait here” while he called my salesman. I was shocked and offended to hear him say, in Spanish, “That white boy is here to pick up the car.” Completely unprofessional and disrespectful. To make matters worse, the car had a dead battery and low tires when I arrived — not what you’d expect when purchasing a vehicle from any reputable dealership. Later, I found out the car had already been registered to me before they allowed me to pick it up. On top of all that, the Florida tag office had to reach out to me because the dealership failed to provide them with necessary documentation, despite repeated requests. The only positive part of this experience was working with Nicole in the title department. She was polite, helpful, and responsive — truly the only person who seemed to care. This dealership's lack of professionalism, poor communication, and outright disrespect left a lasting impression — and not a good one. More

Worst experience ever had, service department is awful, they kept my truck for almost 3 months to replace a sensor that have r place again for another dealer in less than a week, not even mentioning that w they kept my truck for almost 3 months to replace a sensor that have r place again for another dealer in less than a week, not even mentioning that was scratched all around during the 3 months service More

Pretty much the best experience I have ever had in a dealership. Milka was very accommodating, we have a 3 month old baby and she went above and beyond dealership. Milka was very accommodating, we have a 3 month old baby and she went above and beyond More

I have sent in many reviews…. slow service and no one cared tried to talk to someone but did not want respond slow service and no one cared tried to talk to someone but did not want respond More

Good customer service and very professional. Treated me perfectly and was excelent at explaing things. Treated me perfectly and was excelent at explaing things. More

Excelente atención al cliente en búsqueda de ofertas que satisfagan las necesidades que buscamos. Gran trabajo en el área de finanzas y por parte del vendedor Justo Toledo satisfagan las necesidades que buscamos. Gran trabajo en el área de finanzas y por parte del vendedor Justo Toledo More

The service advisor was excellent. The work was done in a timely manner. The car wash was spotless The work was done in a timely manner. The car wash was spotless More

The process was good. I was happy it didn’t take as long as I was planning. I was happy to get out of there as soon as I did. I was happy it didn’t take as long as I was planning. I was happy to get out of there as soon as I did. More

Yohan Fernandez was an excellent sales person very respectful helpful and explained the process in detail. respectful helpful and explained the process in detail. More

I was stranded in homestead due to faulty warranty work completed by a different dealership. They did eventually get the truck fixed but I could not get Alex to even pick up the phone for three days. Appar completed by a different dealership. They did eventually get the truck fixed but I could not get Alex to even pick up the phone for three days. Apparently he was “unavailable” every time I called to find out what was going on. At the end of the day it was probably not an unreasonable time to wait for the truck. A little communication would have really changed my view of the entire experience. . More