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Longo Toyota

El Monte, CA

4.8
5,143 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,143 reviews

June 16, 2016

(Reply to my first review) Bad service repair at Longo Kerry, I did go back so they could correct the problem sadly to say I had to pay an additional $330 for them to try and correct the problem and till More

by Carservi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirk Wallace, Jose Uribe
Jun 16, 2016 -

Longo Toyota responded

I wanted to thank you for keeping me updated about your experience and apologize once again, if our efforts of meeting with our Service Director, J. Uribe still have not meet your expectations. We understand that service repairs are often unexpected and inconvenient, although a necessity for any vehicle owner. As is in anything when products are aging, items do become weak and in need of replacing (A/C, Shocks Motor Mounts etc). In closing it does sadden us to know that we are losing your business and honored for the time you did spend at our dealership. Sincerely, Kary

June 12, 2016

He did a good job explain everything very clear I like It..! I think everyone have to explain everything bout credit, because if you don't have good credit you can't get a car. I think that's really important an More

by Ingrid,Diana & ilda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2016

Awesome job This is my first time buying a car. Long time ago, I got a quote for 4.9%. However, Takin got me lower to 1.9%. Also, he reduced the price of the car More

by Whatzaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Takin Ghaznavi
Jun 14, 2016 -

Longo Toyota responded

Thank you for sharing with others that visit DealerRater about your experience. We know you have many choices when selecting a brand/dealership and we're very honored you have chosen Longo for your car care needs. Make it a great day Kary Loefler

June 10, 2016

Outstanding experience with Jose Del Solar I typically dislike nearly everything about the car buying experience, preferring to go through fleet sales via my credit union. However, I found myse More

by JABBA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2016 -

Longo Toyota responded

Good Morning JBBA22 - It's Longo and we wanted to say thank you for the time in sharing with others about your experience. I'm delighted to read of the caring attention that was provided by Jose he certainly knows how important it is to not only meet our guests expectations but exceed them. From all of us here at Longo congratulations on your newly purchased vehicle. Kary Loefler Guest Relations Director 626.580.6057

June 08, 2016

Excellent customer service rep David is not your typical salesman. He listens to what you say, asks clarifying questions and by no means wastes your time. If he can accommodate yo More

by Vixenpolekat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Reyes
Jun 08, 2016 -

Longo Toyota responded

Thank you for posting this wonderful review on one of our team member. Good Morning, my name is Kary Loefler and I manage our online reputation. I love beginning my day like this, thank you so much for making me smile 1st thing in the morning. I will make sure that David receives a copy of this review, I know it will make his day, it certainly has made mine Hurry back! Kary

June 07, 2016

Best experience with Juan Carlos Maldonado I was referred by a friend to Longo and to ask for Juan Carlos Maldonado. He was extremely helpful and had a ton of patience. He helped me select the More

by Rsanchez86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Maldonado
Jun 07, 2016 -

Longo Toyota responded

Good Afternoon and CONGRATULATIONS on your newly purchased vehicle. It's Longo Toyota/Scion and we came across your review and can't thank you enough for sharing with others about your experience. I will make sure that Juan receives a copy of this review, I know it will make his day, it certainly has made mine. Kary Loefler Guest Relations Director

June 01, 2016

awesome guy. He is the nicest person I got to know he is very understanding I will refer him to all the people I know if you are looking for someone he is your guy More

by ed4567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2016 -

Longo Toyota responded

Good Morning It's Longo Toyota/Scion and we wanted to THANK YOU so much for letting us know how well a few of our team members did (Isaac/Ruben) - Keep spreading the word about Longo / Isaac / Ruben we can never have enough business. Hurry back - Kary Loefler 626.580.6057

June 01, 2016

Awesome service They helped us to get a car even with out bad credit. Thank you for your help. We are so happy and appreciate your commitment to great service. More

by Tony P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2016 -

Longo Toyota responded

Thank you for your 5 Star Dealer Rater reviews - we certainly and appreciate the time you've taken to do so! Make it a great day and hurry back! Kary Loefler Guest Relations Director 626.580.6057

June 01, 2016

Excellent service and great merchandise I always thought buying a used car would mean haggling, poor service, and bad quality stock. Longo Toyota was the exact opposite of this experience, More

by Lakin S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Polzin
Jun 07, 2016 -

Longo Toyota responded

Good Afternoon it's Longo and we all wanted to thank you for sharing with others about your experience. We appreciate the time to do this and CONGRATULATIONS on your newly purchased vehicle. Make it a great day - Call us if you need us, we're always here to listen - Kary Loefler Longo Toyota/Scion 626.580.6057 ""

June 01, 2016

Great deals great people I was able to work with them to get a car a wanted for a great price. Awesome dealership great service and great selection of vehicles More

by Smellymelly1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2016 -

Longo Toyota responded

Good Morning and Happy Wednesday - It's Longo Toyota and we wanted to say THANK YOU so much for sharing with others about your experience. WOW 5 stars - nice! Make it a great day and hurry back. Kary Loefler Guest Relations Director Longo Toyota/Scion 626.580.6057""

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