Long-Lewis Ford Lincoln of Muscle Shoals

PLEASE READ I don’t even know where to start with the atrocious behavior of the employees and management of this location. Caleb and I started our journey here looking at a Porsche Macan they had on the atrocious behavior of the employees and management of this location. Caleb and I started our journey here looking at a Porsche Macan they had on the lot. Our sales person was Dustin. It was a nice car but not for us. We then started looking at a 2020 Ford F-150. We noticed it was dirty and uncleaned from the previous owners. We fell in love with the “certified” pre owned truck” and decided to buy it. We were assured it would be cleaned up before it was sold. Fast forward a week and we start to notice some creepy crawlers in the vehicle. At the same time we noticed the front plugs didn’t work. We couldn’t use the USB adapters. We contacted the sales person and got in to have the car maintained. After a quick look over their “professionals” determined something had spilt onto the engine and gotten into the electrical and damaged it. Ruling it as our fault. At this point we had had the car for MAYBE two week it was physically impossible for it to be out fault. It was also determined that the roaches were our fault although I have picture and video proof that the car was sold with the bugs. We were assured the issue was taken care of before buying. After quite a fuss they decided that they would replace the part and do the maintenance. We were informed by Eric the general manager that they were short staffed and had been cutting corners and he apologized. All handy until the oil change notification pops up a few days later. Again we call and they are “pretty sure” they did and oil change but would do another just to be sure” which just tells me it was never done or they honestly had no idea. We are still in the process of waiting on the part and have to move to Hoover Alabama for my job. Luckily there is a location down here. Well we start calling to check the status of our parts and when we can get the oil change and miraculously THEY ARE NEVER THERE! who knew that Dustin and Eric were such busy people that they couldn’t bother to take care of the customers they are actively trying to screw over. After WEEKS of Caleb trying I call myself from my phone and low and behold Dustin is available. He was rude and short and absolutely not helpful. We were told that the part we needed was sent to Hoover. We called Hoover they didn’t know anything about it. Finally I get in touch with someone at Hoover and he said he has the part but doesn’t know why or what it’s about so we tell him. At the same time the drive shaft on the truck is acting up and we are trying to get in touch with someone about it. Early in this process we were told we could trade out of the car with no problems. Caleb loved the truck and wanted to keep it. Now that it’s problem after problem and no one is actually trying to help de had determined he wanted far far away from this car. We start looking in Hoover and he finds one he likes. They quote a trade in leaving us with $7k negative equity. We call the muscle shoals to let them know we are just going to trade out and are informed they will over trade in for a partial amount leaving us with $5k negative equity. Which is INSANE to me. They neglected their duties and falsely sold us a truck that has been nothing but problems. They ignore our calls and pleas for solutions. I’m at a complete loss. More

When it comes to purchasing a new vehicle there is not another dealership I would trust after my experience. Yes, you may be looking to shop around to find that lucky deal. However, my time looking was wa another dealership I would trust after my experience. Yes, you may be looking to shop around to find that lucky deal. However, my time looking was wasted. Long Lewis provided by far the most competitive pricing but also the most personal customer service I have experienced. The Long Lewis team ensured my purchase on a F150 went smoothly and that I was always updated on my order status. They even delivered the truck directly to my home the day it was received from the factory. We have all heard the horror stories during COVID right now and I can confidently say those are nothing but myths at Long Lewis! More

They are very customer oriented and make sure all of your needs are met. They found me a great vehicle and financing at the best rates. The whole process was very easy. needs are met. They found me a great vehicle and financing at the best rates. The whole process was very easy. More

Excellent service at Long Lewis of the Shoals. The salesman kept me well informed throughout the order process. No hidden fees or surprises when the vehicle arrived. salesman kept me well informed throughout the order process. No hidden fees or surprises when the vehicle arrived. More

Great place to do business, Charles Davis handled my purchase smoothly and timely!! Definitely will purchase from Long Lewis again!!! purchase smoothly and timely!! Definitely will purchase from Long Lewis again!!! More

Great dealership with great service. Had a great experience with Neil. Everyone is so friendly and helpful. experience with Neil. Everyone is so friendly and helpful. More

We had a great experience at Long Lewis. Found the exact car I wanted! Excellent customer service! I highly recommend this dealership!! car I wanted! Excellent customer service! I highly recommend this dealership!! More

The entire buying process was quick and easy. The staff was helpful and friendly. Always a good buying experience with Long-Lewis. was helpful and friendly. Always a good buying experience with Long-Lewis. More

The purchase of a new vehicle is often an unpleasant experience....not at Long-Lewis. Service, sales, and management work seamlessly together. We purchased a vehicle that is new technology (VW ID.4 elec experience....not at Long-Lewis. Service, sales, and management work seamlessly together. We purchased a vehicle that is new technology (VW ID.4 electric), and there were many questions to be answered. Even though Jeff didn't have all the answers, he was forthcoming about what he knew and promptly found information about those he didn't. We purchased a F-150 from Long-Lewis Muscle Shoals last year and that transaction was similar. Your staff from bottom to top seem to want to be friendly and helpful. Kudos to the entire team. More

Excellent dealership with excellent processes. They really make buying a vehicle easy and stress-free.I felt the whole team was there for me and my new ride. really make buying a vehicle easy and stress-free.I felt the whole team was there for me and my new ride. More