Long-Lewis Ford Lincoln of Muscle Shoals

Tray ! was my contact person. Could not have been any more courteous. Did not wait over three minutes. Auto had transmission problem. He immediately gave was my contact person. Could not have been any more courteous. Did not wait over three minutes. Auto had transmission problem. He immediately gave me a rent car. In less than 48 hours he called to tale me the car was ready for pickup. A major transmission rebuild in 48 hours! Very satisfied! More

Scheduled at-home service for oil change and rotation. . No-show, no call. Cost me 3 hours of waiting. Claimed they sent the order to the wrong tech. Guess the techs can't read their orders and recognize a . No-show, no call. Cost me 3 hours of waiting. Claimed they sent the order to the wrong tech. Guess the techs can't read their orders and recognize an issue. Guess it goes back to just do it yourself since you can't rely on the folks who are supposed to service what they sell. More

I was referred to Blake Stutts and I was skeptical at first because of horror stories at dealers. He LISTENED to me and met and exceeded my needs in every way he could. Didn't pressure me, but more impor first because of horror stories at dealers. He LISTENED to me and met and exceeded my needs in every way he could. Didn't pressure me, but more importantly, was a consultant in my buying experience. I mean, I didn't even want to go anywhere else after spending time with him and his lovely assistant Kaitlin! They're both top notch and they're doing things right in my opinion when it comes to working with a car dealer! Give him a shot when looking, he will look out for what's best for you! More

The service department of Long Lewis Ford in Florence genuinely tries to ensure customer satisfaction. This team explores every option of how to avoid the customer for paying for anything that should not genuinely tries to ensure customer satisfaction. This team explores every option of how to avoid the customer for paying for anything that should not be their responsibility. This is greatly appreciated and builds trust and respect. More

The service department with Chris was as always very professional. He has been taking great care of my 2015 Jetta for the last 5 years. professional. He has been taking great care of my 2015 Jetta for the last 5 years. More

Long-Lewis Ford is a cut above the rest! Fair, transparent, pricing. They do what they say will and can do. Service has been a delight as I drive over 40 miles to their facilities ilo of Fair, transparent, pricing. They do what they say will and can do. Service has been a delight as I drive over 40 miles to their facilities ilo of going to my local Ford dealer. As an example, local dealer quoted 30 days out to do a recall that was a reflash of the BCM. Long-Lewis got me an appt in 7 days. Got another recall, one to enhance the previous one, and they got me in less that 5 days. They have an awesome service department that is exceptional in their communications skills. They truly care about the customer!! Thanks so much for keeping me safe! More

Up front pricing was a breath of fresh air. I contacted multiple dealerships requesting a total price and was unable to get that information without calling or filling out a credit application I contacted multiple dealerships requesting a total price and was unable to get that information without calling or filling out a credit application. Hoke gave me an out the door price within minutes of my request online. I was worried there would be surprises like documentary fees or other fees the other dealers tried to add but never had anything other than just the vehicle and state tax and title. All dealers should have this policy! Thank yo Hoke, Chris, and JD for making this the best buying experience I have ever had. More

Very much appreciate the professional people at LongLewis in Muscle Shoals. My car was picked up and returned to my home in a timely fashion. 1 1 LongLewis in Muscle Shoals. My car was picked up and returned to my home in a timely fashion. 1 1 More

The service department was actually outstanding this time around from start to finish Thanks for the service around from start to finish Thanks for the service More

Great dealership, I have purchased 3 vehicles from them, everyone was very helpful and friendly. My last purchased was a F150, thanks to Jon Duster for all your help, to make it a smooth transition. If you everyone was very helpful and friendly. My last purchased was a F150, thanks to Jon Duster for all your help, to make it a smooth transition. If you need a vehicle give Jon a call, you will be in good hands. More