Long Cadillac - Service Center

Long Cadillac has the best people working there, but we are still waiting for the $75 gift card. We were promised for taking a test drive before we ordered our car. It will be a year this month. Have notif are still waiting for the $75 gift card. We were promised for taking a test drive before we ordered our car. It will be a year this month. Have notified our sales team and the general manager but still no results More

Called service with a sunroof that would not open. Scheduled an appointment. Jody had a loaner waiting for me. Fixed my sunroof changed my oil rotated my tires. Did it in a timely manor. Scheduled an appointment. Jody had a loaner waiting for me. Fixed my sunroof changed my oil rotated my tires. Did it in a timely manor. More

Very good , had appointment but had to bring it in and they were able to take care of it they were able to take care of it More

It was hard to contact service. When I first called for service I was on hold for a while then when someone picked up it was sales. Trying to get a progress on my car was like pulli When I first called for service I was on hold for a while then when someone picked up it was sales. Trying to get a progress on my car was like pulling teeth only one person could talk to me. I understand they want the personal service but anyone should be able to answer a simple question. They were excellent on explaining things when I had ahold of them. When I went to pick it up I went to the desk they made me go to the service bay then back to the desk and once again only Brian could help me. The repair went well this time unlike last time. I then went to get more car wash the person I felt with did not know if they had it. I was very surprised and pleased that they let me have it. I was willing to pay. More

Long Cadillac is the best! The entire staff at Long Cadillac are outstanding, From the salesman (never pushy), to the mechanics, to the service department. Andrew, Brian and Bo The entire staff at Long Cadillac are outstanding, From the salesman (never pushy), to the mechanics, to the service department. Andrew, Brian and Bob- always available when you need them, they are honest and they make sure your vehicle gets the attention and service it needs. Can I rate the staff and the dealership 11 stars? Thanks, they truly are top notch! More

Both cars have taken care of it within 2 weeks after I had to reschedule 2 times. They were very kind about it. My Vette is running well after some fuel injector work. Thanks Jody had to reschedule 2 times. They were very kind about it. My Vette is running well after some fuel injector work. Thanks Jody More

Superb service. Very professional. All went well from start to finish of the repair procedure Very professional. All went well from start to finish of the repair procedure More

Bob Morse is always very efficient and pleasant to deal. I will continue to go to him for service. I also enjoy the courtesy car I will continue to go to him for service. I also enjoy the courtesy car More

Jody Smith was the greatest service advisor I have worked with to fix my truck with to fix my truck More

The communication between myself Andrew and Bob was excellent, the work was completed on time, very satisfied excellent, the work was completed on time, very satisfied More