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Long Cadillac - Service Center

Southborough, MA

4.7
96 Reviews

96 Reviews of Long Cadillac - Service Center

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September 10, 2024

Consistency and reliable. Trust worthy, great service, super convenient and personable. Great location and helpful More

by CHERYLHAMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

Went in for an oil change and tire issue. Great and fast service! Brian was attentive and kept me informed of the process the whole time! More

by JOELHAYDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2024

Daryl and everyone there were just great. Have not had a service yet but my expectations are high. I love my xt5, it's beautiful. More

by DMSCHOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tohm Palaima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Dudyak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

They always go above and beyond to take care of us and always professional, respectful and friendly More

by Heidi Fava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew( don’t know last name)
August 28, 2024

Long Cadillac is an outstanding dealer to work with. They always provide me with the greatest service and I will continue to do business with them for years to come More

by WEPICKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Long Cadillac responded

Mr. Pickett, Thank you very much for your feedback. Can you please give me or Andrew Parker a call to discuss your responses as we are confused by the positive scores and comments but receiving a low overall score. Thank you very much for your business. Scott Barry Long Cadillac Dealer Principal 508-683-1157

August 26, 2024

There's a Cadillac dealership a 1/4 of a mile away from me in Leominster (Durant's) I travel 25 mins to go to long for the service & to buy/lease my car. I tried the other place many times but the service More

by ztbird13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tohm Palaima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Mazurek
August 23, 2024

Always responsive to my vehicle problems. I always get a good explanation of what the problem is and what repairs need to be made. I am always satisfied with the results of the repairs and More

by CELTICS1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

The entire service department staff has been outstanding - beyond TOP NOTCH!! Very professional, courteous and friendly. I have been a service customer since 2016 and will continue to have my Escalade's ser More

by Mark Hooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tohm Palaima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

great service as all ways. loaner was nice people are nice. looking forward for the next time More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2024

Assistant Service Manager Was Very Professional And Honest! The Repairs Greatly Improved My Ride Performance! More

by Megatronn99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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