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Long Cadillac - Service Center

Southborough, MA

4.8
123 Reviews

123 Reviews of Long Cadillac - Service Center

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February 02, 2025

It’s always a great visit, Andrew is so pleasant and very knowledgeable, TY -Andrew!! More

by LEESGEESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
They are all very pleasant, I see Andrew when I have an appointment, but, all the guys are great!
January 29, 2025

Clean and efficient. Great communication, and work was done right.Very happy with the services provided. More

by campdavidny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2025

I have been a loyal customer of Long Cadillac since it was in Framingham. The entire staff has been professional and accommodating. I will continue to do business and promote the excellence to friends and More

by FERGUSRW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
January 19, 2025

Brian and Andrew made my service a breeze! Long Cadillac is the best dealership to take your vehicle for service! Quality work and excellent attention to detail. They even washed my car! Thank More

by SJGRUPPOSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

Brian was courteous, patient, & knowledgeable! In addition he was considerate and understanding of my situation. More

by robtleejones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Brian is Awesome! Thanks for answering all my silly questions! When things don't work right due mostly to user error! More

by MARGARETCMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Gave a good explanation of the work to be performed. Confirmed work by checking back records. More

by CSHEPARDSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

They are always great at Long Cadillac! This is why I always go back to them. More

by KDEMICHELE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

I always have a positive experience at Long Cadillac! Their service advisors and entire staff are professional and knowledgeable. More

by cjiannelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

I recently had an issue with my vehicle’s oil pan that was damaged at a local mechanic, so I decided to bring it to this Longs service department for repairs. From start to finish, the experience was outs More

by 93levy-logical
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.