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Long Cadillac - Service Center

Southborough, MA

4.8
122 Reviews

122 Reviews of Long Cadillac - Service Center

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March 11, 2025

Brian always does a fantastic job of communicating and keeping me updated on all things required for the repair, and make sure that the work is done properly. The car is always returned in tiptop shape, a More

by GREGORYSHANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2025

I would recommend this dealership, the service, and the sales personnel were professional, polite, and very nice to work with for both purchase, and then sale of the vehicle. More

by E. Pellegrino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

I have been with long since 2014. Brian is great to work with and the service is always timely and reliable. More

by MKUTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

I have been dealing with Brain for all of my Cadillacs services for over 10 years and I have to say he goes above and beyond to make sure job is properly done each time. He is very professional and provid More

by DFifield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruno Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve A
March 03, 2025

Always on time. They also wash the car. I love the place it is clean even the bathroom’s More

by CLACHKEY_88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

I love Long Cadillac, they have really great people! I always choose longs for servicing my vehicle. More

by PHEATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

They alwayd delivered my car on time they also supply to and fom delivery service. More

by RONBERAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

Friendly, punctual and courteous. I’ve never had a bad experience. Andrew is especially efficient!!! More

by LEESGEESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2025

Great service across the board. The team is always very available and helpful to my wife and I. More

by brian.oconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2025

It’s always a great visit, Andrew is so pleasant and very knowledgeable, TY -Andrew!! More

by LEESGEESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
They are all very pleasant, I see Andrew when I have an appointment, but, all the guys are great!
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