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Long Cadillac - Service Center

Southborough, MA

4.7
148 Reviews

148 Reviews of Long Cadillac - Service Center

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June 08, 2025

The staff at Long Cadillac exceptional. The were very accommodating and attentive during my visit to the service dept. More

by rechasse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

I had the car for two weeks couldn’t fix it just kept adding parts. I finally gave up. More

by wpatty1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Wilcox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Long Cadillac responded

Good morning, Thank you very much for your feedback on your recent visit. I spoke with our service manager and he told me that your most recent visit went well and that your comments are from a previous visit. If you would like to discuss this matter further, please reach out to me at 508-683-1157 and I will be happy to discuss.

May 26, 2025

Excellent service! Jodi is always friendly and answers our questions and fixes our car. Car is washed after servicing. And everything is explained so we know what’s go More

by RWBSLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Excellent customer service and care. Bought my 2009 Hummer brand new off the floor and always had. Excellent service More

by ARTHURZORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

Friendly, timely finish. Service adviser was informative. Quiet atmosphere with adequate coffee, water, and refreshments More

by edwardojd156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

The Long crew are knowledgeable about what my car needs and how to properly handle the vehicle and what is required. More

by Ryras-60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

Quick, easy, respectful, service. He keeps you informed on the progress of your vehicle He makes you feel at ease while going through having to wait for a car repair More

by DANIELKALIL
Recommend Dealer
Yes
Employees Worked With
Jody
May 18, 2025

Service has been fine for the 53 years that I have been a customer. Waiting Room situation IS NOT GOOD AT ALL. More

by DAVIDMARGOLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Parker
May 17, 2025

Jody in service has always taken care of my family and I. Love working with him and his Team. They're always fair, transparent, and never pushy. Highly recommend. More

by santo1818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

Nice people, excellent service, Convenient location, Specially the service department, I arrived at my appointment time. Replacements vehicle is already for me Nice. More

by GARYYIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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