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Long Cadillac - Service Center

Southborough, MA

4.8
123 Reviews

123 Reviews of Long Cadillac - Service Center

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April 25, 2025

Great attentive and professional care of all staff there, always feel very welcome Helpful, knowledgable More

by Laurencegrootb
Recommend Dealer
Yes
Employees Worked With
Jody
April 18, 2025

Was a pleasure doing business here . Attentive to customers needs everyone friendly and great service More

by hickey120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Boratyn
April 13, 2025

My appointment was on time as scheduled, I was kept informed of what was happening with my vehicle. I am pleased with the service provided to me it is a pleasure to have my vehicle serviced by Long Cad More

by cagreen4055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2025

Very professional and friendly team. Service like always the best. Thank you so much guys. More

by Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2025

I always get great service when I bring my vehicle in for service. Team is always friendly and explain everything in as much detail as I want. Highly recommend! More

by mfreeman99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

Jody Smith, Service Advisor has been working with me to isolate a problem with my radio intermittently rebooting. The problem is not corrected yet and will likely need to be escalated to Cadillac Engineeri More

by PMROSBOROUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

They kept me informed about the timing of the service theoufhr the tile I was there. More

by thinkgreen87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

Long Cadillac went above and beyond to get me back behind the wheel of my Caddy ATS with necessary repairs and help to acknowledge my confidence in my dealer with excellence in service. Thank you Long Cadill More

by JNANNERY
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Wilcox
March 24, 2025

Service is done timely and accurate. Love that you wash the car. The waiting area is always clean. More

by MKUTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

As always helpful and accommodating. Great service. I highly recommend Long for all services. Wonderful experience. More

by DARWAB
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Wilcox
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