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Long Cadillac - Service Center

Southborough, MA

4.7
70 Reviews

70 Reviews of Long Cadillac - Service Center

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September 21, 2024

Friendly and respectful. They seem to care about the issue I was having with my vehicle. More

by ljdietrichs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2024

Long has provided the best service for my Cadilac over the years; I wouldn't co wider taking my car anywhere else More

by blairham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

The service that I scheduled was performed satisfactorily. Substitute transportation was provided as promised. The only thing that struck me as odd was that I wasn't given an update during th More

by dpcacciolajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Have purchase 5 new Cadillacs since 2001. 3 from Ling Cadillac. By far the best sales and service department in New England. More

by SEVENTYFERRIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Vehicle has been unreliable since day one when we bought it at Long. Service was awful seldom able to fix a problem right the first time. Often took 2, 3 or four trips. Sold the car and purchased a Lexus. N More

by Eldo84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Wilcox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Long Cadillac responded

Thank you very much for reaching out and I am sorry to hear of your experience. I would like to discuss these issues so we can learn from your concerns. Could you please call me at 508-683-1157 or send me an email at sbarry@longauto.com. Thank you, Scott Barry Long Cadillac

September 10, 2024

Consistency and reliable. Trust worthy, great service, super convenient and personable. Great location and helpful More

by CHERYLHAMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

Went in for an oil change and tire issue. Great and fast service! Brian was attentive and kept me informed of the process the whole time! More

by JOELHAYDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2024

Daryl and everyone there were just great. Have not had a service yet but my expectations are high. I love my xt5, it's beautiful. More

by DMSCHOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tohm Palaima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Dudyak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

They always go above and beyond to take care of us and always professional, respectful and friendly More

by Heidi Fava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew( don’t know last name)
August 28, 2024

Long Cadillac is an outstanding dealer to work with. They always provide me with the greatest service and I will continue to do business with them for years to come More

by WEPICKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Long Cadillac responded

Mr. Pickett, Thank you very much for your feedback. Can you please give me or Andrew Parker a call to discuss your responses as we are confused by the positive scores and comments but receiving a low overall score. Thank you very much for your business. Scott Barry Long Cadillac Dealer Principal 508-683-1157

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