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Long Cadillac - Service Center

Southborough, MA

4.8
119 Reviews

119 Reviews of Long Cadillac - Service Center

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April 03, 2025

I always get great service when I bring my vehicle in for service. Team is always friendly and explain everything in as much detail as I want. Highly recommend! More

by mfreeman99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

Jody Smith, Service Advisor has been working with me to isolate a problem with my radio intermittently rebooting. The problem is not corrected yet and will likely need to be escalated to Cadillac Engineeri More

by PMROSBOROUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

They kept me informed about the timing of the service theoufhr the tile I was there. More

by thinkgreen87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

Long Cadillac went above and beyond to get me back behind the wheel of my Caddy ATS with necessary repairs and help to acknowledge my confidence in my dealer with excellence in service. Thank you Long Cadill More

by JNANNERY
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Wilcox
March 24, 2025

Service is done timely and accurate. Love that you wash the car. The waiting area is always clean. More

by MKUTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

As always helpful and accommodating. Great service. I highly recommend Long for all services. Wonderful experience. More

by DARWAB
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Wilcox
March 14, 2025

Friendly and easily accessible staff. They respond quickly and they are great at letting you know the status of the repairs More

by Glennharding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

Brian always does a fantastic job of communicating and keeping me updated on all things required for the repair, and make sure that the work is done properly. The car is always returned in tiptop shape, a More

by GREGORYSHANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2025

I would recommend this dealership, the service, and the sales personnel were professional, polite, and very nice to work with for both purchase, and then sale of the vehicle. More

by E. Pellegrino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

I have been with long since 2014. Brian is great to work with and the service is always timely and reliable. More

by MKUTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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