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Long Cadillac - Service Center

Southborough, MA

4.7
95 Reviews

95 Reviews of Long Cadillac - Service Center

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January 02, 2025

I recently had an issue with my vehicle’s oil pan that was damaged at a local mechanic, so I decided to bring it to this Longs service department for repairs. From start to finish, the experience was outs More

by 93levy-logical
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

Mice ate our wires. Quality work was done as usual & Jody had it completed quicker than we expected. More

by ANDREABONOLDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

Fantastic service! Brian and Andrew always go above and beyond to provide 5 star service! More

by ROCCO.DEVITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

The guys in the service department went above and beyond to help me out Thanks again More

by trenholmconstrustion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

Bryan immediately received me, recognized my appt. Requests. He came back to lounge reviewed my options with costs . Then carried out work and gave me excellent results of work and costs. More

by AMBERLEEJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Service was quick and easy! Did a wonderful job too! I will definitely be going back in the future if needed! More

by Bjuliano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

Service is always as promised. The people that work there are always respectful and the facility is clean . More

by PAULAHICKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

Seems good, but it took too long to fix my car. Better luck next time. More

by JSR.KEOGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Great service with friendly, knowledgeable and professional staff. The parts department goes above and beyond for their customers. More

by CRYSTAL.HOLMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Dudyak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Always like the way I’m treated as well as how they take care of whatever the issue may be. More

by MKUTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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