Livermore Ford - Service Center

Quality Service I have had a very positive experience with this Dealer, and I both purchased my car and receive all maintenance here. Friendly, quality work. Would I have had a very positive experience with this Dealer, and I both purchased my car and receive all maintenance here. Friendly, quality work. Would buy and service here again if I purchase another Lincoln. More

Excellent Service I arrived late for my service, but they still accommodated me. They kept me posted regularly on the progress. My car now has better mileage than it ha I arrived late for my service, but they still accommodated me. They kept me posted regularly on the progress. My car now has better mileage than it had in the last two years. Their attention to detail makes this the best experience I have had with a car service. They even washed it. More

Safety Recall Service My Ford Raptor was in for a recall software update. The check-in process was quick. Roger and his associates were efficient and exceeded my expectat My Ford Raptor was in for a recall software update. The check-in process was quick. Roger and his associates were efficient and exceeded my expectations by completing the work ahead of schedule. More

CAR SERVICE I bought all my cars(Fords) from this dealer. They also try to help and have fair prices. I have never had a bad experience here, I highly recommen I bought all my cars(Fords) from this dealer. They also try to help and have fair prices. I have never had a bad experience here, I highly recommend them. More

Had some trouble I am not very happy with your dealership. There is a serious need for someone to answer the phones in the service department. It was extremely frustra I am not very happy with your dealership. There is a serious need for someone to answer the phones in the service department. It was extremely frustrating to try to reach the department. No one answered the phone & when I got the main operator, she transferred me to the line I told her wasn't being answered - on 3 different occasions. I finally reached someone in new car sales who was kind enough to walk to the service department & find someone to speak with me. The service manager I dealt with was nice & the work I had done was just the recall. More

Very Satisfied! Alex was exceptional at helping me. He listened to what I needed and stayed on top of everything that had to be done. Communication was great.. Alex was exceptional at helping me. He listened to what I needed and stayed on top of everything that had to be done. Communication was great.. More

Livermore Ford Quick Lane service. I stopped in to see if an oil change was available. Service was easy, friendly and professional. Checked me in right away and explained what would be I stopped in to see if an oil change was available. Service was easy, friendly and professional. Checked me in right away and explained what would be done. My place for service! More

Excelent Overall everything was perfect,time ,manner,service I recommended to my friends to came and do the service on their cars or bought a car thanks liverm Overall everything was perfect,time ,manner,service I recommended to my friends to came and do the service on their cars or bought a car thanks livermore ford More

Explorer Service Everything was perfect ! The servi e guy who I dealt with was Brandon, he communicated well and the service was done on a very timely basis. Everything was perfect ! The servi e guy who I dealt with was Brandon, he communicated well and the service was done on a very timely basis. More

Far too expensive I had a check engine light and went to a local parts place to do the scan and it came back as a bad plug, coil or similar. Since there was a strong o I had a check engine light and went to a local parts place to do the scan and it came back as a bad plug, coil or similar. Since there was a strong opinion on the internet that my vehicle should not be driven far in the condition it was (given the symptoms) I decided not to mess around and took it to Ford (and it needed and oil change). Made and appointment at 7:45am. Arrived as that time as was soon helped. They said it was going to be $205 to diagnose the problem. That was a shocking price in my head as I knew the problem was not $205 worth of diagnosis, but I was there. I mentioned that I was having a minor heater issue and asked them to take a look - another $205! I said no thanks. So I wait for the phone call. Let's remember that I had an appointment. At 5:30pm I finally called them and had to leave a message. At 5:50pm I get a return call saying that it was the coil and we recommend changing the plugs. Estimated total: nearly $800. I asked for the breakdown of prices. The coil they wanted $150 for the part. After a little research I find that I can buy a Ford Motorcraft at a national chain store for $75. Heck, I could buy it direct from Ford for $100. But here they wanted $150. The other parts will a little high but what I felt was within an expected expensive range (i.e. ~25% more than a retail store) range. They said, call back in the morning and let us know what you want to do. In the morning I said no thanks, but since it was there I still wanted the oil change and decided to have the brakes done at a fairly decent price. They said it would be done by 6pm. I said no thanks and they seemed surprised. They already had my car for a full day to do probably less than 30 minutes of diagnosis (which the entire diagnosis consisted of checking the code, moving the coil from 1 cylinder to another, and checking the code again - which I paid $205 dollars for) and I needed it. They asked me when I needed it back. I said by 11am and they said OK. So I arrive at 11am and it was done a few minutes later. But the service person comes back and starts doing the paperwork and it literally took 14 minutes. Anyway, went home, got on YouTube and fixed the problem. I usually am good at taking things apart and things go horribly wrong when putting back together (which is why I took it in in the first place) but it was easy and certainly not worth nearly $600 (the $800 before included the $205). The other thing is the oil change price when from $40 to $70. I will not be back. More