Livermore Ford - Service Center

Safety Recall Service My Ford Raptor was in for a recall software update. The check-in process was quick. Roger and his associates were efficient and exceeded my expectat My Ford Raptor was in for a recall software update. The check-in process was quick. Roger and his associates were efficient and exceeded my expectations by completing the work ahead of schedule. More

CAR SERVICE I bought all my cars(Fords) from this dealer. They also try to help and have fair prices. I have never had a bad experience here, I highly recommen I bought all my cars(Fords) from this dealer. They also try to help and have fair prices. I have never had a bad experience here, I highly recommend them. More

Had some trouble I am not very happy with your dealership. There is a serious need for someone to answer the phones in the service department. It was extremely frustra I am not very happy with your dealership. There is a serious need for someone to answer the phones in the service department. It was extremely frustrating to try to reach the department. No one answered the phone & when I got the main operator, she transferred me to the line I told her wasn't being answered - on 3 different occasions. I finally reached someone in new car sales who was kind enough to walk to the service department & find someone to speak with me. The service manager I dealt with was nice & the work I had done was just the recall. More

Very Satisfied! Alex was exceptional at helping me. He listened to what I needed and stayed on top of everything that had to be done. Communication was great.. Alex was exceptional at helping me. He listened to what I needed and stayed on top of everything that had to be done. Communication was great.. More

Livermore Ford Quick Lane service. I stopped in to see if an oil change was available. Service was easy, friendly and professional. Checked me in right away and explained what would be I stopped in to see if an oil change was available. Service was easy, friendly and professional. Checked me in right away and explained what would be done. My place for service! More

Excelent Overall everything was perfect,time ,manner,service I recommended to my friends to came and do the service on their cars or bought a car thanks liverm Overall everything was perfect,time ,manner,service I recommended to my friends to came and do the service on their cars or bought a car thanks livermore ford More

Explorer Service Everything was perfect ! The servi e guy who I dealt with was Brandon, he communicated well and the service was done on a very timely basis. Everything was perfect ! The servi e guy who I dealt with was Brandon, he communicated well and the service was done on a very timely basis. More

Far too expensive I had a check engine light and went to a local parts place to do the scan and it came back as a bad plug, coil or similar. Since there was a strong o I had a check engine light and went to a local parts place to do the scan and it came back as a bad plug, coil or similar. Since there was a strong opinion on the internet that my vehicle should not be driven far in the condition it was (given the symptoms) I decided not to mess around and took it to Ford (and it needed and oil change). Made and appointment at 7:45am. Arrived as that time as was soon helped. They said it was going to be $205 to diagnose the problem. That was a shocking price in my head as I knew the problem was not $205 worth of diagnosis, but I was there. I mentioned that I was having a minor heater issue and asked them to take a look - another $205! I said no thanks. So I wait for the phone call. Let's remember that I had an appointment. At 5:30pm I finally called them and had to leave a message. At 5:50pm I get a return call saying that it was the coil and we recommend changing the plugs. Estimated total: nearly $800. I asked for the breakdown of prices. The coil they wanted $150 for the part. After a little research I find that I can buy a Ford Motorcraft at a national chain store for $75. Heck, I could buy it direct from Ford for $100. But here they wanted $150. The other parts will a little high but what I felt was within an expected expensive range (i.e. ~25% more than a retail store) range. They said, call back in the morning and let us know what you want to do. In the morning I said no thanks, but since it was there I still wanted the oil change and decided to have the brakes done at a fairly decent price. They said it would be done by 6pm. I said no thanks and they seemed surprised. They already had my car for a full day to do probably less than 30 minutes of diagnosis (which the entire diagnosis consisted of checking the code, moving the coil from 1 cylinder to another, and checking the code again - which I paid $205 dollars for) and I needed it. They asked me when I needed it back. I said by 11am and they said OK. So I arrive at 11am and it was done a few minutes later. But the service person comes back and starts doing the paperwork and it literally took 14 minutes. Anyway, went home, got on YouTube and fixed the problem. I usually am good at taking things apart and things go horribly wrong when putting back together (which is why I took it in in the first place) but it was easy and certainly not worth nearly $600 (the $800 before included the $205). The other thing is the oil change price when from $40 to $70. I will not be back. More

Customer Service When I bought my Ford in August 2018, the experience was very easy and everyone was helpful. I continue to enjoy my experience with Ford of Livermore When I bought my Ford in August 2018, the experience was very easy and everyone was helpful. I continue to enjoy my experience with Ford of Livermore when I take my vehicle in for maintenance. I do a lot of driving and have had 3 oil changes already and also have had to buy a tire a couple of times as I tend to find nails on the road. They are always courteous, helpful and take care of my service needs in the time promised! I like that they provide shuttle service so that you don't have to always sit in the lounge to wait. Love Livermore Ford!! More

Worst ever Faulty engine message came on a few times while car shuddered. It would go off as soon as I turned off my car and when I restarted it would be running Faulty engine message came on a few times while car shuddered. It would go off as soon as I turned off my car and when I restarted it would be running fine. When engine light came on I bought my car right in. Have extended warranty and diagnostics showed a warranted part needed to be replaced which would have been no cost to me. Instead they did a quick fix by greasing some wires and charged me $200. Roger promised me that if the faulty engine light came back on they would do the bigger repair. (Choose Kevin!) Within 10 days the car was shuddering again and the faulty engine message was up. I took a picture of it and took the car back in. They ran Diagnostics but since the check engine light wasn't on they said there was nothing they could do. They said I have to bring the car in when it's actually shuddering and shaking with the faulty message on like I could just stop in the middle of everything I'm doing and point the car while it's shuddering and shaking and drive to Livermore. I called Ford customer service and spoke with Marisol and Janet they said I had to go back and talk with Dominic the service manager Dominic said he could do nothing without Ford approval and he hung up on me. Ford denied that Dominic needed their approval and ping ponged back and forth. I was finally told to pick up my car that nothing was wrong with it I was able to get a refund when I pointed out that their initial fix did nothing. My best advice, do not buy an extended warranty as they do not want to honor it, if you can, do not purchse a Ford and never come here for service! More