Livermore Ford

New Car Broken Before I Bought It The brand new Fusion that I bought from Livermore Ford was already broken as I drove it off the lot upon purchase. The entire radio/bluetooth console The brand new Fusion that I bought from Livermore Ford was already broken as I drove it off the lot upon purchase. The entire radio/bluetooth console screen did not work at all. So I had to schedule a repair THE DAY AFTER I BOUGHT THIS NEW CAR. I had to rent a car while it was being fixed. Yes, the repair was no-charge, of course, but I shouldn't have to go without my new car THE DAY AFTER I BOUGHT IT. Oh, and the idiots at the dealership put my temporary license plate on the front of the car instead of the back, causing me to get pulled over by the CHP while taking my daughter to the hospital, thus delaying our ER trip until after I was given a warning by the officer. When this dealer sent me an email asking me to call and "let us know how we did", I called. I was quickly shuffled over to the service dept as nobody was actually interested in listening to me (which I understand, "sale's over-now go away") Customer satisfaction is clearly NOT a consideration at Livermore Ford. More

Kristin was awesome to work with. She update me during the process and had me out in a reasonable time frame. Happy Holidays to Livermore Ford the process and had me out in a reasonable time frame. Happy Holidays to Livermore Ford More

Very friendly and knowledgeable staff. Felt comfortable and no stress. Recommend to all. Thanks for making feel confident about my purchase on my used ford F-150 and no stress. Recommend to all. Thanks for making feel confident about my purchase on my used ford F-150 More

Great Service I had a warranty issue, Bobbie in service took care of everything. Accurate estimate of time, ordered my parts prior to taking the truck. Had a rental I had a warranty issue, Bobbie in service took care of everything. Accurate estimate of time, ordered my parts prior to taking the truck. Had a rental truck lined up for me to replace mine. More

Short and sweet I knew what car I wanted so I did all my negotiating via email, text, and phone from the comfort of my home. When I arrived at the dealer to finalize I knew what car I wanted so I did all my negotiating via email, text, and phone from the comfort of my home. When I arrived at the dealer to finalize the deal, they did everything we agreed to. More

Routine service - oil change Visited Ford Quick Lane, Livermore for scheduled routine oil change on my 2016 Ford Explorer Platinum purchased new at this dealership. The job was co Visited Ford Quick Lane, Livermore for scheduled routine oil change on my 2016 Ford Explorer Platinum purchased new at this dealership. The job was completed to my satisfaction and in a timely manner. More

Over all a pretty good dealer. Didn’t make me buy anything I didn’t want although I would have enjoyed the sales team to be a bit more personable and describe the features of the vehicle to me better anything I didn’t want although I would have enjoyed the sales team to be a bit more personable and describe the features of the vehicle to me better. More

Quick Lube I had my Lincoln MKC in for it's regular service. Everything went smoothly and all the work was done along with a car wash. I had my Lincoln MKC in for it's regular service. Everything went smoothly and all the work was done along with a car wash. More

Great experience in this dealership. Very friendly customer rep who scheduled my service. Very friendly service advisor who took care of everything including my shuttle. Overall very satisfied. Thanks customer rep who scheduled my service. Very friendly service advisor who took care of everything including my shuttle. Overall very satisfied. Thanks and God bless. More

Absolutely the worst experience ever. I brought my truck in at 0730 for an 0800 appointment for an oil change and possibly a recall for the door latch. Called at 1230 and was told no one knew any updates an in at 0730 for an 0800 appointment for an oil change and possibly a recall for the door latch. Called at 1230 and was told no one knew any updates and I’d get a call back, at 2:15 I call back to be be told nothing has been done at all. 7 hrs and my oil change that I had an appointment for was not even completed. No one should clever go here for any service. It is not the first time of bad experience here and I will never return More