Livermore Ford

Jay was GREAT!!! He made the process very seamless & as positive as possible during covid-19. He has a very nice pleasant personality & never ever talked down to us. positive as possible during covid-19. He has a very nice pleasant personality & never ever talked down to us. More

The service there is very good. The employee that helped me was the best.I will never forget the service I got. Thanks for helping. me was the best.I will never forget the service I got. Thanks for helping. More

Friendly and efficient staff. Always a pleasure to visit. Wish you could offer $69 oil and filter change all the time, to be competitive with other places. I don’t need extras just synthetic oil and visit. Wish you could offer $69 oil and filter change all the time, to be competitive with other places. I don’t need extras just synthetic oil and filter. More

Eye opening, NOT in a good way I have waited over four months to fill this out. I have accepted the experience and take some of the blame by being to trusting. I know silly me. I ca I have waited over four months to fill this out. I have accepted the experience and take some of the blame by being to trusting. I know silly me. I called about a 2019 Lincoln Nautilus at a clearance price. Initial contact was great with attentive first contact with salesman. Listened to my options list and immediately provided a vehicle with all options ( including 6 cylinder engine option at top of the list ) except color for test drive. Sat down in the dealership to find a vehicle. We drove two other vehicles on the lot ( different brand ) and decided on our initial choice. The salesman could not find a vehicle that filled out the options list on the lot. ( AOOOOOOOOGA ). In comes the internet sales person to assist. Their is one available in the state of Washington ( 2 states away ) but if I accept a different color he has a vehicle on the lot. The color is my second choice but very acceptable. We have been at the dealership for a few hours by now. The new salesman advises that the next day will be very busy as it will we the last weekend of the 2019 calendar year. We are advised to fill out all the purchase paperwork tonight. I advised that I will not purchase the vehicle tonight but would fill out the paperwork tonight and drive the car home overnight as a test drive. We are taken to the finance man. Long story short we fill out the paperwork and during the drive home approximately 30 miles away I like the six cylinder responsiveness and start checking the requested options and find that the vehicle is missing a key option. We return the next morning with the disappointing news. Asking for my trade in car keys back ( the vehicle was sitting where I left it at the dealership 5’ from the door. SHAZAMM they find a vehicle on the lot with all my options. Ok we’ll take it. It’s a 2020 ( no discount available ) I’ll help you with the extended warranty, throw in a ceramic paint coating, free tire repair, oil changes, windshield repair ect ect ect. We sign the paperwork, seems expensive I mentioned . Extended warranty, taxes , motor vehicle registration, and, Lincoln finance. First time purchase of luxury car. We drove off with our new car. Once you sign and take possession, the cars yours. Upon driving home I immediately find the the vehicle is a 4 CYLINDER engine. Upset to say the least. 2 week later a letter of inability to register vehicle with dmv. Another letter on change of extended warranty name.. this paper work includes the up charge of Over $12,000 to cover warranty and maintenance program including thinks that we never talked about. I immediately researched if I could cancelled the up charges. I had already been scheduled for the ceramic paint coating ( by the way I found out the labor to apply the coating is considered free the small container is a $ 1,400 fee ). I cancelled the appointment. I then flat cancelled everything a could cancel ( you have 30 days from date of purchase to cancel if not used ). I sent a letter the the General Manager outlining the cancellation ( flat cancel form ) of up charges and the fact that the vehicle I was presented with had the wrong engine size. After exchange of what would be canceled and not canceled I was advised that all items would be cancelled. NO MENTION OF ENGINE SIZE ISSUE. Nice expensive vehicle. More

Great customer service, would highly recommend to anyone in the market for a new vehicle. Livermore ford exceeded my expectations. Great team effort to make the customer feel comfortable and relaxed and not in the market for a new vehicle. Livermore ford exceeded my expectations. Great team effort to make the customer feel comfortable and relaxed and not feel pressured. 5 stars at Livermore ford. More

Love the lifetime wArranty on powertrain... really enjoyed the process the sale staff was excellent ... The whole process was very easy and they found a way to make the deal work enjoyed the process the sale staff was excellent ... The whole process was very easy and they found a way to make the deal work More

Don in the service department was great. I’m not used to being fancy and going to the dealership but he made it easy and straight forward. being fancy and going to the dealership but he made it easy and straight forward. More

Recall on powertrain module. Very accommodating and friendly in picking up my car and taking it in. Checked my defective FOB. Called to tell me what was going on with the FOB. Very accommodating and friendly in picking up my car and taking it in. Checked my defective FOB. Called to tell me what was going on with the FOB. I appreciated everything they did in communicating. More

Unsatisfied Ford Owner Brought Expedition in with 2 repairs, already knew what was wrong, charged me $215 for diagnosis same conclusion. Seat Belt not clicking into spot wit Brought Expedition in with 2 repairs, already knew what was wrong, charged me $215 for diagnosis same conclusion. Seat Belt not clicking into spot without pressing down button many, many, many times, back passenger door does not open from outside. Found on Ford Website all Seat Belts and mechanisms are Under Warranty due to Safety for Lifetime. Service said no only 3 years. My family is Ford owners. We purchased in cash (3) Vehicles. Expedition, Mustang Cobra, Mustang GT. Cost of repair for a seatbelt and inner door was quoted $1200.00 NO THANK YOU. I will not buy another Ford now and was planning to this year. During this time of the COVID-19, my husband out of work, this is price gouging. NO THANK YOU!!! More

Efficient and Courteous I had a 12:45 appointment. I waited on-site to have an 30,000 mile service. They stated it would be about 1 1/2 hours.... the actual service took l I had a 12:45 appointment. I waited on-site to have an 30,000 mile service. They stated it would be about 1 1/2 hours.... the actual service took less than one hour. More