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Livermore Ford
Livermore, CA
544 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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544 Reviews of Livermore Ford
August 15, 2022
Went to Livermore ford to get a truck even though I thought it to be impossible under my circumstances. Rich and the management team went to work hard and went above and beyond to see that I could get thought it to be impossible under my circumstances. Rich and the management team went to work hard and went above and beyond to see that I could get in the truck I wanted. I would never ever have thought it to be possible, but thanks to them, today I drive a Ram 1500. These guys went above and beyond and I will refer everyone and anyone to them because I know how hard they worked for me and they made it seem like no challenge couldn't be accomplished. I will definitely be back if and when I need anything to drive. Thank you all again. More
by McCraney
Employees Worked With
Alli, rich, and management
August 10, 2022
I've made numerous attempts over the last three months to get Livermore Ford to engage me on a pre-paid maintenance agreement I purchased from them. I've left messages for the General Manager and Services d get Livermore Ford to engage me on a pre-paid maintenance agreement I purchased from them. I've left messages for the General Manager and Services department, but they refuse to return calls. I did get someone from Finance to finally return a call, and they were apologetic, "I'm going to fix this", "sorry", "we will resolve this today or tomorrow". That was two weeks ago and now this guy has ghosted me as well. I've tried phone and email. They were very happy to take over $70k from me. More
by gravey
Employees Worked With
Sales, Finance, Service. No one wants to engage
August 05, 2022
One of the best new car experiences I have at a dealership. Very transparent, didn't try to add on a "market premium" for a very in demand car and made the overall process fast and simple. dealership. Very transparent, didn't try to add on a "market premium" for a very in demand car and made the overall process fast and simple. More
by J B Bounds
Employees Worked With
Rafi
August 01, 2022
Drove from Salinas to find just what I wanted. It was not available so I was shown a beautiful Lincoln Corsair that I could not5 believe would fit in what I wanted to spend. The sales dept worked It was not available so I was shown a beautiful Lincoln Corsair that I could not5 believe would fit in what I wanted to spend. The sales dept worked with me and made it happen. special thanks to Sales Mgr. Jason Taylor, salesman Rafi Gillanizadeh and sales supervisor Grant. All took the time to make the deal workout. The dealership even provided Lunch on site. I strongly recommend those Thinking "Lincoln" to make the drive, it's worth it. More
by cptfacooper
Employees Worked With
Jason, Rafi and Grant.
July 29, 2022
I would like to share my opinion about my experience with this organization. Before I chose to do that, I called them many times for about 2 months, trying to resolve the problem. I purchased a Lincoln Na this organization. Before I chose to do that, I called them many times for about 2 months, trying to resolve the problem. I purchased a Lincoln Navigator at Livermore Ford 10/08/21. I also purchased an extended warranty for that car for $3094. 8 month later when I tried to repair my car, I found out that my warranty was never activated and that insurance company never accept that contract because they do not insure commercial cars , but that dealership successfully sold me that at the time of purchase. They basically sold me the warranty for the regular car and not commercial car as I specifically asked them to and we agreed upon. This was a complete fault and total unprofessionalism of the people who do paperwork at this organization. I currently don’t have their promised in writing extended warranty and I don’t have my $3094. I contacted the dealer and spoke with financial manager F…… A…… , who told me that I should receive a call or email from the insurance company about a refund very soon (about a week ). They do not deny that they are in the wrong here… After waiting a month – I contacted the insurance company myself and found out that my policy was never active and I needed to contact the dealer for a refund. I contacted the dealer and this time nobody returns my calls. I contacted Lincoln concierge service asking them to help in that ridiculous situation. Lincoln concierge called me back and told me that they got a hold of the financial manager F…… A…… and he told them that I will get my money back…you know the usual “check is in the mail bs”… So I went through a nice circle. Bottom line - this organization sold me a non active extended warranty for $3094 around 10 month ago. I don’t have $3094 and I don’t have my extended warranty. What I do have is a verbal promise that I will get that money back some day and a circle , dealer is saying insurance will issue refund and insurance saying dealer will issue refund . I think if they will have a deal to buy one get one free I still will be avoiding that place - and I strongly recommend everyone does too, this place is just not worth the hassle. More
by Oleksiy M.
Employees Worked With
faisal aziz
July 29, 2022
Communication is deceiving. Denied optional services but yet still add it onto the contact. Finance doesn’t go through with the itemize costs on the contract. Lied that this is Denied optional services but yet still add it onto the contact. Finance doesn’t go through with the itemize costs on the contract. Lied that this is the direct number to the finance but it’s not. Never return calls or answer calls. Bad business practices. More
by Ktran1199
Employees Worked With
Victor
