Lithia Toyota of Missoula

Major maintence followed by replacement of defective part. Recently I had Lithia complete major scheduled maintenance on my Lexus SUV. Marshall Taylor, Service Advisor, handled the transaction in a very pro Recently I had Lithia complete major scheduled maintenance on my Lexus SUV. Marshall Taylor, Service Advisor, handled the transaction in a very professional manner. The maintenance was completed in a timely, competent manner. My most recent experience occurred sorrily after the maintenance was completed. The air conditioner stopped working so I called Mr. Taylor and he had me bring the vehicle in. He had the air conditioning system evaluated where a defective relay was found. Mr Taylor advised me that an OEM relay was a better replacement option but would need to be ordered as the Lexus part was not in stock. We agreed to take this course of action and he advised that he would call as soon as the part arrived. When the part arrived Mr. Taylor suggested we schedule the replacement on a day that we would be in Missoula because we lived a significant distance from the dealership. This was done and a shuttle ride from Lithia to a doctors appointment and back was arranged, All in all Mr. Taylor went the extra mile to make the whole episode very positive. To make it even more impressive the only charge was for the replacement relay. On behalf of my wife and I our special thanks to Mr. Taylor and everyone involved. More

Very simple Every one was very friendly and helpful! I feel like I got great service, an issue was found after I signed papers on my new car and they took care of Every one was very friendly and helpful! I feel like I got great service, an issue was found after I signed papers on my new car and they took care of it, no problems! More

"Love My New Rav4" I stopped in to schedule an oil change for my '02 Rav4 and as I was pulling out of the service area I saw six brand new silver/black Rav4s lined up in I stopped in to schedule an oil change for my '02 Rav4 and as I was pulling out of the service area I saw six brand new silver/black Rav4s lined up in a row like they had just been unloaded from a carrier. I got out of my car to peek into the window of one car and Kale noticed me and came over to see if I was interested in a new car. I told him no that I had just scheduled an oil change for 8:00 am the next morning. He said he would be there at that time and I could test drive one of the new cars. Kale was good to his word and was waiting for me when I arrived at 8... I explained that a new car was too expensive so I asked for one about two years old. He showed me a like-new '13 Rav4 and we went for a drive! So that's it... fell in love with the black '13. More

Fast & friendly I have continued to bring my car here for service for several years now; I have always been treated with courtesy and respect. Waiting area is great I have continued to bring my car here for service for several years now; I have always been treated with courtesy and respect. Waiting area is great too - clean and relaxing. More

First service We arrived early and they finished early. Truly great service. The Service Manager explained all they had done and also gave us a free car wash. I'll We arrived early and they finished early. Truly great service. The Service Manager explained all they had done and also gave us a free car wash. I'll be back. More

Corolla for Jan I was not planning to trade for a new corolla. But sales person went a lot of effort to show me the advantages and the bells and whistles on a new co I was not planning to trade for a new corolla. But sales person went a lot of effort to show me the advantages and the bells and whistles on a new corolla. She took the time and worked with the manager to get a very good deal. I was very favorably impressed with sales person and the manager who was flexible in working out the deal... Jan More

You had exactly the car we were looking for! Buying our Toyota Rav4 Limited hybrid was about as easy as could be. We hadn't expected to buy a car in Mt as we live in WA but it was meant to be! Ca Buying our Toyota Rav4 Limited hybrid was about as easy as could be. We hadn't expected to buy a car in Mt as we live in WA but it was meant to be! Car salesman Adam made everything as smooth as possible for the transition of buying a car and trading a car in. More

no pressure sales Appreciated low key, responsive, knowledgable service of sales person. Have bought several cars from Tom D. over many years. It helps to have a trus Appreciated low key, responsive, knowledgable service of sales person. Have bought several cars from Tom D. over many years. It helps to have a trustworthy relationship when you are ready to buy a car. More

Great Service! Marshall was very courteous and helpful when I brought my Toyota Rav 4 in for service. I'll definitely continue using Lithia Toyota for service. Marshall was very courteous and helpful when I brought my Toyota Rav 4 in for service. I'll definitely continue using Lithia Toyota for service. More

Recall work Very friendly staff helpful from the moment I walked in. Punctual on the work preformed and knowledgeable on vehicle inspection. Went over work and ha Very friendly staff helpful from the moment I walked in. Punctual on the work preformed and knowledgeable on vehicle inspection. Went over work and had great advice. More