Lithia Toyota of Missoula

Fast friendly service! I got the service I expected from this Toyota Dealership! Fortunately for me I think Paul could read my mind! It was a wonderful experience! All th I got the service I expected from this Toyota Dealership! Fortunately for me I think Paul could read my mind! It was a wonderful experience! All the service technicians were very helpful and respectful. Thank you Lithia Toyota of Missoula!! More

Service Your service representative, Paul, does an outstanding job arranging and checking service work. He discussed in detail the results of the maintenanc Your service representative, Paul, does an outstanding job arranging and checking service work. He discussed in detail the results of the maintenance work. He also corrected improper settings of the display. More

Oil change Awesome service! Met as I got out of my car.....oil change only took 25 minutes. Very friendly service, and clean service area....thank you Awesome service! Met as I got out of my car.....oil change only took 25 minutes. Very friendly service, and clean service area....thank you More

Good friendly service from all the employees starting with our sales person Drew all the way to our closing with the financial dept. looking forward to the lifetime oil ch from all the employees starting with our sales person Drew all the way to our closing with the financial dept. looking forward to the lifetime oil changes. More

Air bag replacement Brought my vehicle in for the Takata airbag replacement recall. The service call was scheduled at my convenience and completed in the time specified. Brought my vehicle in for the Takata airbag replacement recall. The service call was scheduled at my convenience and completed in the time specified. This was the first time I have taken this vehicle into Lithia Toyota and I am very satisfied with the service. More

I am satisfied. I stopped in to get my car serviced without having an appt. They got it right in. The gentleman who waited on me was very friendly and took care of I stopped in to get my car serviced without having an appt. They got it right in. The gentleman who waited on me was very friendly and took care of me right away. I got out of there in a timely fashion and was pleased with my service. More

friendly and efficient with updated communication Great with keeping customers informed with updates on vehicle service; The service desk guys are very friendly and helpful! Beautiful facility here i Great with keeping customers informed with updates on vehicle service; The service desk guys are very friendly and helpful! Beautiful facility here in Missoula Montana More

Exactly what we wanted! Due to forces beyond our control we were forced into getting another vehicle. We'd been rear-ended at a red light stoplight and our Rav4 was totaled. Due to forces beyond our control we were forced into getting another vehicle. We'd been rear-ended at a red light stoplight and our Rav4 was totaled. We were still quite upset over the whole incident and about losing the car that we loved! When we very explicitly told Drew what we wanted (another used Rav4, low miles as possible, a/c, power windows and in good condition), and what we had to spend, he went into the yard and came back with exactly the perfect Rav4! It had just come in and hadn't been checked out yet. When doing so, they found several problems and immediately took care of them in addition to the additional items we wanted done. Drew kept us informed as to what was going on with the process. A week later we picked it up and it now resides with us at a very happy and satisfied new home. Thank you Drew, you are the best! This is our 2nd Rav4 from (Bitterroot Toyota now Lithia) and we don't even look anywhere else. More

Major maintence followed by replacement of defective part. Recently I had Lithia complete major scheduled maintenance on my Lexus SUV. Marshall Taylor, Service Advisor, handled the transaction in a very pro Recently I had Lithia complete major scheduled maintenance on my Lexus SUV. Marshall Taylor, Service Advisor, handled the transaction in a very professional manner. The maintenance was completed in a timely, competent manner. My most recent experience occurred sorrily after the maintenance was completed. The air conditioner stopped working so I called Mr. Taylor and he had me bring the vehicle in. He had the air conditioning system evaluated where a defective relay was found. Mr Taylor advised me that an OEM relay was a better replacement option but would need to be ordered as the Lexus part was not in stock. We agreed to take this course of action and he advised that he would call as soon as the part arrived. When the part arrived Mr. Taylor suggested we schedule the replacement on a day that we would be in Missoula because we lived a significant distance from the dealership. This was done and a shuttle ride from Lithia to a doctors appointment and back was arranged, All in all Mr. Taylor went the extra mile to make the whole episode very positive. To make it even more impressive the only charge was for the replacement relay. On behalf of my wife and I our special thanks to Mr. Taylor and everyone involved. More

Very simple Every one was very friendly and helpful! I feel like I got great service, an issue was found after I signed papers on my new car and they took care of Every one was very friendly and helpful! I feel like I got great service, an issue was found after I signed papers on my new car and they took care of it, no problems! More