I bought a use three year old CRV with only 40,000 miles and two days later discovered that there was no owner's manual or Honda key fob (after market one did not actuate all functions). SAles Manager, Kat, ordered a new owner's manual and got me a refund of $245 for the new key fob I bought. This is truly beyond expectations.

So grateful to Shane Bramsen who secured my bike accidently left outside the dealership making sure it wasn't stolen. The service I recieved was above and beyond. We Missoulians are lucky to have such honest and thoughtful people working there.

In the last 30 years I bought a dozen of Toyotas from dealers in CA, MA, NH and now Missoula, MT. Lithia dealership was the most professional and the easiest to deal with. No sales pressure to buy stupid extended warranties, no back and forth to the manager for price adjustments. The whole process of trading in 2 Priuses for 2024 Tacoma was less than one hour.

Went in to look at a car on Wednesday, and you will want to be sure to steer clear of Preston Philbrick. I was prequalified, and he refused to run my credit application on the car we looked at. He also did not give me on my way out of the dealership the necessary paperwork to take to my bank so they could move forward with the sale when they opened the next morning. Since he blocked the sale, the car unfortunately sold the next day to someone else. Had I known I would have asked for someone else, like I would today IF I ever decide to go back, but doubtful after my experience.

If you’re looking for a dealership whereyou’ll have a great experience, keep looking! After trusting this dealership based on previous decades of good accountability and “making things right,” I’ve had bad experiences with my last two cars from here. First one, a 2015 Rav 4 that developed electrical glitches causing frequent battery drain and jumping; dealership couldn’t fix (in 5 times, replaced all wiring in the back door, etc $) yet offered a poor trade in value. Traded it in for more at Subaru where I got a great 2016 RAV4 and super service! Second car was for my son, and in that deal I feel like we were sold a car that shouldn’t have even been on the lot. The salesman lied and didn’t follow through on his promise that we could have the headlight covers buffed out at later times. My son and I both heard the same words…the salesman, A.R., denied his offer and hung up on me! When I called back saying we’d been disconnected, he said he’d see about getting me a discount and never called back. That car‘s engine was declared shot by the dealership after we had it for only 38,000 miles. Tech said it should’ve gone another 100,000 as a Toyota! The day I bought it was the first day I could drive again after ovarian cancer surgery and I was too weak to look around much for a reliable car for my son. I feel like I was a “mark” to dump this bad car on. I asked the dealership what they could do for us and was offered a good trade in as if the engine wasn’t shot! That‘s all! I’ll hit up Subaru—clearly better service, honest salespeople, and my car from them is better, too. Their service center is better too—myself and another person have both left vehicles for repair at Lithia only to find when w came to pick up our vehicleaned that they didn’t even have the parts! Go anywhere else.

We own a 2015 Lexus with 55 K miles and it had a value spring break while we were visiting from Spokane. Since there is no Lexus dealership in Missoula we took it to Lithia Toyota of Missoula. We offered to haul the vehicle back to Spokane for repair, but our service advisor said that their technicians were equally as good as what we would find at Lexus. We left the car in their hands and the cost to replace a value spring ended up at a little over $ 6,700 and was in the shop for 5 weeks. We were surprised and not happy when we got the final bill and were told that the service manager would contact us. We have never heard from anyone at the dealership. During the repair work they pulled the engine and transmission. The service advisor said they broke the transmission and did end up replacing it at no additional cost. We are very disappointed in Lithia Toyota and cannot recommend them to anyone. The dealership has very poor communication skills, the length of time for our repair was unreasonable, the cost to repair seemed very high, the repair job was apparently beyond the skill set of the technicians and we were very disappointed in the service managers follow up. We were informed that the repair service was completed when we received an e-mail asking us to fill out a survey before we had ever heard from our service advisor. We had to drive to Missoula and pick up the car on a Saturday and of course there was no one there that could explain what had been done to the car. My worst car repair experience ever.