Lithia Kia of Anchorage

My car buying experience with Lithia Kia of Anchorage has been a complete nightmare. I purchased a vehicle from them on April 29th, and I was assured that it was covered under warranty and extended warranty. been a complete nightmare. I purchased a vehicle from them on April 29th, and I was assured that it was covered under warranty and extended warranty. However, just one week after the purchase, I started experiencing issues with the vehicle. The child locks couldn't be disabled, and the security alarms would randomly go off. Naturally, I tried to reach out to the sales representative who sold me the car. I left multiple messages via text, voicemail, emails, and even hand-delivered notes, but unfortunately, none of my attempts received a response. Frustrated, I went to the dealership in person to report the issues. They scheduled an appointment for me with the service center, but it was a whole month away. I called multiple times to see if I could get an earlier appointment, but no luck. Eventually, my appointment came around, but by that time, my car had developed more serious problems: the hazard lights wouldn't turn off, and the trunk would randomly open, leading to my car's battery draining. I dropped off my car for repairs, only to be told that the warranty didn't cover the repair costs. This came as a shock since I was initially assured that the warranty would cover any necessary repairs when I bought the car. They quoted me a staggering $3000 to fix the issues with the vehicle. The lack of communication and transparency from the dealership staff has been incredibly frustrating. Their customer service is absolutely abysmal, and I'm left feeling like nobody there is competent or willing to help. To make matters worse, the service center manager promised me a loaner vehicle while my car was being repaired. However, I had to send my insurance and driver's license details to their email address, which I did promptly. Five days have passed, and still, no one has followed up with me regarding the loaner vehicle. In conclusion, I strongly advise anyone considering buying a vehicle from Lithia Kia to steer clear of them. They were quick to sell me a faulty car and have completely ignored my attempts to address the issues and concerns I've had. This experience has left me feeling scammed and taken advantage of. More

Good service and sales team, but cars marked up way above MSRP due to being in Alaska with no competition. MSRP due to being in Alaska with no competition. More

Friendly employees willing to go above and beyond to find a nice vehicle for you. a nice vehicle for you. More

Very helpful, friendly I’d recommend family and friends Thank you very very much Lithia Thank you very very much Lithia More

Your representative was very helpful and knowledgeable in getting to what needs I have and the process was fairly easy and I will come for next vehicle in the future getting to what needs I have and the process was fairly easy and I will come for next vehicle in the future More

they are amazing and most importantly they give the customer the right kind of help customer the right kind of help More

I took my car in and explained that I broke the plug in chord, my air bag light is on, and my lights aren’t working and I need them fixed, I had made an appointment 3 weeks prior, Hannah came back charging chord, my air bag light is on, and my lights aren’t working and I need them fixed, I had made an appointment 3 weeks prior, Hannah came back charging me 190$ telling me the exact same problem I was having, my car had been there for 5 hours and nothing had been done to it but “examined” More

Worse customer experience, Richard the sales person, upped the cost from 20,000 to 25,000 I told him I will pass and get back to him on another date, called him and he cussed me out and hung up on me. upped the cost from 20,000 to 25,000 I told him I will pass and get back to him on another date, called him and he cussed me out and hung up on me. More

This was the worst experience at a dealer I’ve ever had. First they showed us a used vehicle prices at $30k+ that didn’t run and was water damaged and was actively growing mold. Then we decide to consider a First they showed us a used vehicle prices at $30k+ that didn’t run and was water damaged and was actively growing mold. Then we decide to consider a new vehicle. The website listed it at $7k over MSRP, but when we went in to discuss price they said it was ACTUALLY $9k over. After negotiating down from $40k to $37k, they didn’t give us a great price on our trade in, so we took a day to think about it. The next day, we went back in to still get the vehicle without the trade in and they said they would t go lower than $41k! I could have been frustrated and just left, but what really frustrated me was while talking to the dealer and his manager, the dealer we were working with LIED and said they’d never have offered the car at $37k the day before even though he HAD. Not a company to buy your car from, many other places in Anchorage to choose from. More

Loved the customer service and thankful got a better vehicles more spacious love the dealer thanks for helping a lot vehicles more spacious love the dealer thanks for helping a lot More