Lithia Kia of Anchorage

Salesman, Keith, was very helpful from start to finish. I would definitely recommend Kia to others in the future and him in particular I would definitely recommend Kia to others in the future and him in particular More

I usually dont leave reviews but this time i want everyone to know about my recent experience with their service @ this dealership. I purchased my vehicle brand new knowing i dont have to deal with b everyone to know about my recent experience with their service @ this dealership. I purchased my vehicle brand new knowing i dont have to deal with breakdown in the middle of winter in Alaska especially thinking its brand new. I purchased 2022 Kia Telluride with zero miles and I am the first owner at this dealership last year. Just last Sunday, February 4, 2024. My family and I was on the game in Anchorage and after the game it was snowing outside and it was cold. As we we’re leaving the Ben Boeke Parking lot my car wont run more than 8mph and the brake will auto brake. So i pulled over just a few ft from our original parking, waited 10 minutes (car engine is off) imagine cold outside. Then i started again and start driving and I was able to get out of the parking lot and merge into the highway then auto brake starting again when I pushed the gas pedal at 7mph. I can only run 6mph (not exageration). Make my story short. I was able to drive to the kia dealer in anchorage after cops pulled me over and helped me get to the kia dealer after hours as it was closed that day. This is my only source of commute from the valley where i live and to anchorage (monday to thursday)/every week. Then i got a text the following day (Monday) after leaving them a voicemail that they wont be able to look at my car till the end of the week. Imagine my respond being frustrated with a brand new car. I requested to put me on the rental car and Hannah told me that I am on the 8th list. How am i suppose to work and pay my bills without a car? No respond until the following day that they ordered a throttle body as need to be replace and it will take 1.5weeks to get the parts. I of course not happy about the news and all she can say is that to put me on a loan vehicle and it will be on the waiting list AGAIN! without work for a week now and no one reached out about the rental vehicles that I am suppose to have as they promised. I can understand car break down but come on people I have to feed my family and pay my bills give me something to work on here. You guys have my car for almost a week now and what do i get in return? Being ignored! Not good customer service and definitely not recommending the service on this location. My car being under powertrain warranty with 27k only miles on it not my fault and u guys should provide me with at least a rental car so that i can work/school! The reason why i left this reviews so that the General Manager is aware and maybe something can be done. I know u guys can order that parts with a 2 days but u guys wanted to save and not knowing there’s someone on the line that need their car fix. Today is February 9, 2024. More

Was in and out! Great customer service, Thank you. It was a short but sweet experience! Great customer service, Thank you. It was a short but sweet experience! More

Fast and thorough Albert really helped and he set up my phone and everything for the car. My phone was dying and he gave me a cord for charging. So nice. phone and everything for the car. My phone was dying and he gave me a cord for charging. So nice. More

Lithia Kia called me back last Saturday and offered me great rates and specifically offered to “terminate” my loan (which in my mind meant the loan would be paid without carrying over to a new vehicle) so great rates and specifically offered to “terminate” my loan (which in my mind meant the loan would be paid without carrying over to a new vehicle) so naturally I was interested and set up an appointment and went on in. When I arrived the individuals there acted like I had not set up an appointment and clearly had no elevated desire to take my car in for purchasing a new Kia. Complete waste of my time using poor sales tactics just to try to get me in the door. More

Best and personable royal customer service provider, I have no regret chose Kia Anchorage. No other Dealership care, but only Kia Anchorage. As soon as arrived, Chris the sales agent came and greeted me. have no regret chose Kia Anchorage. No other Dealership care, but only Kia Anchorage. As soon as arrived, Chris the sales agent came and greeted me. Not like other, I meant literally no other dealership agent came asked if I need help or what I need. I had to ask with waited least 10 min or longer. Chris not only greeted me but shown personal genuine care for his customer. Thru Chris’s service I chose Kia and my purchase process was easy and considered More

Outstanding Professional and Staff. Extremely knowledgeable and helpful. Always willing to help and provide updates on status of the vehicle, purchase and process. Abe Edais the General Extremely knowledgeable and helpful. Always willing to help and provide updates on status of the vehicle, purchase and process. Abe Edais the General Sales Manager and Ed Steger the Sales Representative and Dylan the Finance Officer was beyond Excellence and my expectations as far as taking care people and customer service. Thank you for making this vehicle purchase a lifetime experience of love and care for your job and mission. The best team I have ever had the opportunity to work with purchasing a vehicle. Lithia Kia of Anchorage Dealership is the BEST in business!! Thank you Siaosi Motuapuaka; an extremely happy customer! More

Giving Tareq an excellent review, he went above and beyond. Very friendly and great to work with! I would highly recommend him! beyond. Very friendly and great to work with! I would highly recommend him! More

If I could give zero stars I would. I bought a 2010 dodge grand caravan from Lithia at the end of June 2023. It's been a month and I've paid close to $2000 in repairs on the radiator, h I bought a 2010 dodge grand caravan from Lithia at the end of June 2023. It's been a month and I've paid close to $2000 in repairs on the radiator, hoses and other damages. They sold me this lemon of a vehicle for 10k. Just sold a Hyundai Konami to a friend and her car has required close to 3k in repairs, and she got her car a week after me. Lithia kia sells lemons, they do not fix the problems or even offer it. If you do fix through them it leads to a chain reaction of repairs, like my friend is currently dealing with. You are hurting people's lives ny selling these cars that require repairs out the door. DO NOT USE LITHIA KIA. IF YOU DO, GET SEVERAL PREPURCHASE INSPECTIONS DONE. DO NOT TRUST OR LISTEN TO THE DEALER. THEY ARE TERRIBLE. I WILL NEVER BUY FROM LITHIA OR LITHIA KIA AGAIN. DO. NOT. BUY. FROM. THEM. More

Had the pleasure to work a car deal with Richard and Keith. Both friendly and knowledgeable to work with. Glad I chose a Kia, will do again in the future if I need another car. Keith. Both friendly and knowledgeable to work with. Glad I chose a Kia, will do again in the future if I need another car. More