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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,935 Reviews

1,935 Reviews of Lithia Hyundai of Reno - Service Center

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March 13, 2025

Always helpful, polite and professional even when they are extremely busy. I have always been pleased with their work. More

by DODGERS150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that you've consistently had a positive experience with our team at Lithia Hyundai of Reno. Thank you for your kind words and continued support!

March 11, 2025

Lance Smith was awesome! ! He went above and beyond. Very thorough, kind, responsive and had great follow through. My interaction with the other team members was about avera More

by First time with Lithia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us at Lithia Hyundai of Reno! We're delighted to hear that Lance provided exceptional service and made a positive impression. We appreciate your feedback on the rest of our team, and we'll strive to improve in those areas as well.

March 06, 2025

Great people. Answered all my questions. Washed my car. Great snacks, coffee. Very clean.Very knowledgeable. Met a great lady in the waiting room. Thanks. More

by nancyausano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Lithia Hyundai of Reno responded

Nancy, we're delighted to hear you had such a positive experience at Lithia Hyundai of Reno! Our team is always here to help and make your visit enjoyable. Thanks for the kind words!

March 05, 2025

Jake in service got me checked in and out of there quickly. He was very thoughtful in letting me know about future services and expenses to be prepared when the time comes. I appreciate that. More

by JEDIPOODOO66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Lopes
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Mar 06, 2025 -

Lithia Hyundai of Reno responded

JEDIPOODOO66, we're delighted to hear that Jake provided you with efficient and thoughtful service at Lithia Hyundai of Reno. We appreciate your feedback and look forward to assisting you in the future!

March 05, 2025

GOOD JOB, GOOD JOB, GOOD JOB, FRIENDLY SERVICE, FRIENDLY SERVICE, GOOD SERVICE, FRIENDLY JOB. LANCE IS THE MAN. 😂😂 More

by jayaverman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Lithia Hyundai of Reno responded

Jayaverman, we're delighted to hear that Lance and the team at Lithia Hyundai of Reno provided you with such friendly service! Thanks for sharing your enthusiasm with us.

March 04, 2025

Lance is top notch at his job. He fixed a problem with my car that has been going on for years. Finally, my car is running like a champ. Kudos to Lance and the crew! More

by EMELDAZABALA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that Lance and the team at Lithia Hyundai of Reno were able to resolve your car issue! It's great knowing your vehicle is now running smoothly. Thank you for sharing this fantastic feedback!

March 01, 2025

I purchased my car from this dealership and they were fabulous. They were very helpful and honest. More

by SVOTT_2000
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Lithia Hyundai of Reno responded

Thank you for the positive review! Should you need anything else please be sure to let us know. Enjoy your new ride!

February 27, 2025

Worst customer service ever. They did not bother to tell us that it takes 2 days to diagnose the problem even with an appointment. The service reps are rude especially when you c More

by Pool
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Newton
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Mar 01, 2025 -

Lithia Hyundai of Reno responded

Mr. Pool, Thank you for taking a moment from your busy day to let us know how we are doing, while we are not proud of the score, reviews like yours always help us to sharpen our skills. Addressing the diagnostic time, I'm not sure why there was any confusion on your part? In reviewing the transcript of the appointment call we received from your wife on February 10th, 2025 at 09:06 AM, the discussion of the 48 hour policy happened at the 5:48 mark, and your wife acknowledged the policy by saying "okay". With respect to your accusation of deception, our advisors simply report what our technicians see. If they see evidence of a defect in factory workmanship or materials, then we submit that to the warranty company for prior authorization, and await their approval. When one of our customers comes in with a warranty, we hope the problem you're experiencing is covered, because it makes it a lot more affordable for you, and the warranty companies usually have deeper pockets. That said, when the technician sees evidence of physical damage, we report that as well, unfortunately, that is not something that is covered by your warranty, but in some cases, it may be covered by your automobile insurance. Your advisor probably would have taken the extra time to explain that to you, had you not become belligerent, drop a few F-bombs and stormed off. Since you made your purchase at a Lithia dealership other than ours, you will need to service it there going forward. The Jeep store is fully capable of managing your service and warranty claims, and if it needs to come to us for something specific, they can bring it to us on your behalf. If you would like to apologize for your behavior and repair the relationship, I can be reached at 775-682-3352 and would be happy to arrange a meeting with the service manager so we can discuss a way forward. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

Mar 01, 2025 -

Pool responded

Typical response from a business with no ethics. But I do appreciate your attempt!

February 22, 2025

Prompt, low cost, good communication. Blah blah blah blah blah blah blah blah blah blah More

by johndayharrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate you taking the time to provide us with a 5-star rating!

February 16, 2025

Great service from the sales team. They were amazing and we appreciate their attention and support More

by TERE.PADILLA85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Sanchez
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Feb 17, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review! Come see us again soon!

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