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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,856 Reviews

1,856 Reviews of Lithia Hyundai of Reno - Service Center

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November 15, 2024

Terrible. My car has 15 intermittent problems and the dealership is doing nothing but charging me 195$ to diagnose each one but they happen randomly so don't o More

by JKIGGENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everett Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2024

Mat Reed is handsome and Ryan Ferris has amazing hair. Tony Mazzones laugh could be heard booming through the dealership. What a happy dude. More

by BRYAN.OGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Lithia Hyundai of Reno responded

We're delighted to hear that our team at Lithia Hyundai of Reno made such a positive impression! It's great knowing their personalities added to your experience. Thanks for sharing this fun feedback with us!

November 10, 2024

Wish you had a Hyundai dealership in Fallon NV. My service was only available at a dealership and you offered a ride service to my home. I had to leave my vehicle for three days. Overall the staff More

by rothdr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chantel Hughes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Dayton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Was assigned a service rep but I do not remember name was a five star.
Nov 12, 2024 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lithia Hyundai of Reno! We're glad to hear our team provided great service and that the ride service was helpful. We appreciate your feedback about having a dealership in Fallon, NV, and will keep it in mind for future considerations. Safe travels until we see you next time!

November 10, 2024

I showed up for my 2pm appointment for an oil change and no one said a word to me for 10 mins. I finally Had to speak up and I asked if I was In the right area. They said yes and then that was it. Finally a More

by Mbotelho723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know who helped me
Nov 12, 2024 -

Lithia Hyundai of Reno responded

Mr. Botelho, Please accept our humble apology for your less-than-stellar experience in our service drive, this is certainly not the experience we strive for, especially for your first service. Normally a scheduled service (7,500-8,000 mile service) takes about 60-90 minutes to complete. In addition to changing the oil we also rotate the tires and perform a Multi-Point inspection. With this being your first service and your Santa Fe being a complete redesign, we want to make sure everything is as it was when it rolled out of the factory. And of course on this particular visit, we also completed an open recall campaign (Recall #265) for the Main Floor Wiring Harness. Again, please accept our apology for the wait and any inconvenience we may have caused you. If there was anything else that contributed to the low score and you want to discuss it, I can be reached at 775-682-3352, or SRobert@lithia.com. We look forward to earning that 5th star on your next visit, safe travels and thank you for your business. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

November 10, 2024

Appointment and times for oil change, inspection is terrible. Been trying to be loyal to Lithia, but why do business with dealer and inconvenience of drop off, ride to work ride back, 3 -4 hrs wait whe More

by HIYIYIYI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trisha Stone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Lithia Hyundai of Reno responded

I'm sorry to hear about the inconvenience you experienced with our service appointments. We strive for efficiency and it's clear we fell short in your case. Your feedback is important, and we're committed to improving our processes. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

November 08, 2024

I had great experiences with Lance and lithia hyundai for all of our car care needs. They take great care of us and our car. Its always a positive experience. More

by marcdiamond6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Lithia Hyundai of Reno responded

Marc, we're delighted to hear that Lance and the team at Lithia Hyundai of Reno have consistently provided you with great service. Thank you for trusting us with your car care needs!

November 07, 2024

He did a great job, and he kept communications with me during the whole process. He was really nice. The car runs great when he found out my part wasn’t covered by the warranty he found a way to get it co More

by lettybug09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Lithia Hyundai of Reno responded

We're delighted to hear about your positive experience at Lithia Hyundai of Reno! It's fantastic that our team member went above and beyond to ensure everything was covered for you. Enjoy the smooth ride, and thank you for sharing your feedback with us!

November 06, 2024

I already wrote this before so blah blah blah blah blah blah blah blah blah blah blah blah More

by MELANIEERIKSEN
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Lithia Hyundai of Reno responded

Thank you for the review! Come see us again soon!

November 06, 2024

Dan was very easy to deal with while I was purchasing my vehicle at Lithia More

by ROBROBLES17
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno ! We will be sure to pass along your kind words to Dan. Enjoy your new ride!

November 05, 2024

The have pretty good customer service, nothing special, but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to g More

by Stibbens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for sharing your feedback with us at Lithia Hyundai of Reno. We're glad to hear that our customer service met your needs, but we apologize for the inconvenience regarding the loaner car situation. We appreciate your patience and will work on improving this aspect of our service!

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