Lithia Hyundai of Reno

Went to purchase Turbo Veloster. Internet Sales Mgr., Richard Dvorak was pulled away to help another customer during trade-in negotiations. I left the dealership after 30 mins. Phones ringing when I go Richard Dvorak was pulled away to help another customer during trade-in negotiations. I left the dealership after 30 mins. Phones ringing when I got home only answered one call. Salesperson apoiogized and I returned to dealership. Asked 18k for trade and was offered $17.5. I ended up taking the $17.5. After waiting for 30 more minutes as paperwork was being prepared the car that was being held for me at a California dealership had been sold. No other white Turbo's available. I settled for a basic Veloster. When I returned home the other message I had received upon returning home from the dealership after being ignored. was from Wes Wilson, the sales manager offering me the 18k for my trade. I went back into this dealership 6 weeks ago and was checking about a 2014 Turbo Veloster. Was told by sales manager, Wes Wilson that they had no information yet on the 2014's. He did say I have a used silver Turbo manual transmission on the lot. I said I wasn't interested and he went back to his computer and left me standing there feeling ignored. Sales associate that was in the room offered to get my info and if they found anything would let me know. After I told him I had already purchased a vehicle this past August from Richard, he said he'd take me over to Richard. Richard and I walked the lot and he had a search done...only 2 white Turbo Veloster's on the East Coast. He said he would put it on his computer and it would notify him if any were being sent out to the West Coast and he could have it diverted. Last week I purchased a white Turbo Veloster from Capital City Hyundai in Carson City 30 miles away from Reno. Saturday I went into have my extended warranty cancelled and was told by the sales manager, Wes that they don't do those things on weekends and that I should make an appointment with finance. He was rude to me for the 2nd time. I returned home and called the General Manager, Dylan Klunie and left a voicemail. On Monday I was still upset and called Lithia Corporate and gave them my story. Today I received a shallow apology from the General Manager who listened to my story while having me on speaker phone without my permission. It is easy to see why the Customer Service is horrible...it starts at the top More

Thanks for the excellent, knowledgeable service over the years. Far better than any other dealership I've been to. That alone speaks volumes. Thanks Bob! years. Far better than any other dealership I've been to. That alone speaks volumes. Thanks Bob! More

Amazing service!! Richard was very friendly and knowledgable. Great cars and many different choices! Kept me coming back until I purchased! Back in ten years! knowledgable. Great cars and many different choices! Kept me coming back until I purchased! Back in ten years! More

Working with Deborah couldn't have been a better experience. I was amazed how the deal was handled in comparison to the handful of other dealers I visited over the weekend. She got us the trade in v experience. I was amazed how the deal was handled in comparison to the handful of other dealers I visited over the weekend. She got us the trade in value we asked for and the payment was what we were looking for. She was able to find the best value for us and I would highly recommend coming here first and skip the headache of other dealers. More

My Father and myself were in yesterday 11/17/2012 and purchased a 2011 Sonata . The friendliness of the sales reps were just awesome. Deborah and Bernard answered all of our concerns from start to finish purchased a 2011 Sonata . The friendliness of the sales reps were just awesome. Deborah and Bernard answered all of our concerns from start to finish. Both were very professional and straight forward . It was a refreshing experience from the stereotype car salesman or saleswoman who try to lets say swindle the buyer. My father and myself highly recommend that when you are ready to purchase a vehicle whether it be new or used , go talk to Deborah or Bernard at Hyundai Lithia Reno . Hyundai best warranty on the market and just totally impressed with the Sonata and great gas mileage. Hyundai Lithia of Reno is blessed to have such a great staff such as Deborah and Bernard.. You couldn't ask for better.....I highly recommend that you purchase a Hyndai vehicle and when you do ask for one of these two sales reps..JUST AWESOME. Mr. Dyer and son More

I Would Like Everyone To Know That I Have Bought Many Cars Over The Years,But This Dealership Has Been A Great Experience For Me. I Found A 2007 Hyundai Santa Fe, And I Am VERY Happy With It. Everyone Th Cars Over The Years,But This Dealership Has Been A Great Experience For Me. I Found A 2007 Hyundai Santa Fe, And I Am VERY Happy With It. Everyone That I Have Delt With At Lithia Has Been Friendly, And Very Helpful. My 2 Sales Representatives Mr. Bill Khan, And Mr. Bryan Ogg Have Been Nothing But Top Noch. When I Was Still Shopping For A Car, Mr. Khan Actually Came Into The Dealership On His Day Off To Help Me Find What I Was Looking For !! Being A Used Vehicle,There Were A Few Minor Issues With My Santa Fe. The Serivce Department Was Outstanding, Lance Smith, And Kyle In Parts, Were Nothing But Professional, Extremely Helpful, And Always Knowledge. I Would Recommend This Dealership To Anyone looking For A Car !! More

My experience with this dealership was GREAT!! Everyone was very friendly and helpful with everything I needed. The thing I like most was they were not pushy like most sales people I have interacted with b was very friendly and helpful with everything I needed. The thing I like most was they were not pushy like most sales people I have interacted with before. I would always recommend this dealership to anyone who is looking for a good car. I got a 2013 Hyundai Elauntra. This car is great on gas and has a sleek look to it. The process didn't take forever also. Thank you Deborah and Pete I really appreciate all that you did for me. Also thank you for keeping my daughter entertained while I was doing everything.. ?? Stephanie R More

They were amazing. They went above and beyond to make sure i got the vehicle i wanted. Everyone will know where i got my vehicle. sure i got the vehicle i wanted. Everyone will know where i got my vehicle. More

This dealer did everything possible to find a quality vehicle that would fit my life style and budget. No pressure was put on me at all and my comfort level was always top. Dealer was patient with me and vehicle that would fit my life style and budget. No pressure was put on me at all and my comfort level was always top. Dealer was patient with me and did everything necessary to make my transaction possible and ensured that my comprehension of product policy were understood.I highly recommend this dealer for anyone. This was my first vehicle and had an easy experience at Hyundai. More

Deborah Espinosa has helped my family into getting a new car that would fit their intrest in buying a new car. She gave them her honesty and respect and was really helpful to us. We would be proud to send o car that would fit their intrest in buying a new car. She gave them her honesty and respect and was really helpful to us. We would be proud to send other people towards her way for further assistants. We appreciate your business and your time thank you. More