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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
4,016 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,016 reviews

May 10, 2025

HE IS THE MAN WITH THE PLAN TO GET YOUR HYUNDAI DONE RIGHT! NO WONDER THIS DUDE WON EMPLOYEE OF THE MONTH LIKE HE WAS SPONGEBOB AT THE KRUSTY CRAB.????SERVE EM' UP BROTHA! More

by CXERHARD
Recommend Dealer
Yes
Employees Worked With
Attilio Ravo
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May 12, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear about your fantastic experience at Lithia Hyundai of Reno! It's great knowing our team is making such a positive impact. Thanks for the fun and enthusiastic review!

May 09, 2025

My experience was satisfactory and I am happy with my purchase. I would buy a vehicle from them again in the future. More

by yanez
Recommend Dealer
Yes
Employees Worked With
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Costello
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May 12, 2025 -

Lithia Hyundai of Reno responded

Yanez, we're delighted to hear that you're happy with your purchase at Lithia Hyundai of Reno! We look forward to assisting you again in the future.

May 09, 2025

Not happy with the managers when they gave me a different car than the one I ordered and paid for up front, and didn’t tell me More

by NVBASQUE
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Steve Leveille
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

Lithia Hyundai of Reno responded

Ms. B, Please accept my apology for the confusion we created during your purchase. When we don't have the exact car you want in stock, thankfully we can arrange a trade between dealers. Usually those trades go off without a hitch, but sometimes there are challenges we need to work through, and we need to do a better job of communicating that to you, and aligning your expectations beforehand. As I stated on our call, we should have absolutely done a better job of communicating what was going on to Chris, who could have communicated that to you. This experience has been a learning lesson for us, and in response, we have changed how we proceed forward by including the salesperson in the process of acquiring the vehicle, so they can better communicate with our customers. Please accept our humble apology for any inconvenience we may have caused you. And thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. Respectfully yours, Wes Wilson General Sales Manager Lithia Hyundai of Reno (775) 446-6630 WesWilson@Lithia.com

May 08, 2025

Pleasant and knowledgeably staff. Clean facility No pressure and complete the sale in a reasonable amount of time. More

by GUMMERT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us at Lithia Hyundai of Reno! We're glad to hear our team provided a pleasant and efficient service. Enjoy your new vehicle, and feel free to reach out if you need anything in the future!

May 08, 2025

They got me what I wanted at the price I wanted and got me a decent interest rate More

by AIMEE.SILVA
Recommend Dealer
Yes
Employees Worked With
Mike
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May 09, 2025 -

Lithia Hyundai of Reno responded

Thank you for the positive review of Lithia Hyundai of Reno! Come see us again soon!

May 08, 2025

Daniel Dunham! Reason I’m at Hyundai! Everyone was hands on great after meeting with Dan. More

by SUZANNE9
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025 -

Lithia Hyundai of Reno responded

Thank you for the positive review! We are thrilled to hear about the excellent support provided by Daniel and the Lithia Hyundai of Reno team. Come see us again soon!

May 07, 2025

So friendly and always helpful. I know I'm spelling the gentlemen name incorrectly and I'm sorry. But he was wonderful! More

by DUPREE43
Recommend Dealer
Yes
Employees Worked With
Antilles
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May 08, 2025 -

Lithia Hyundai of Reno responded

Thank you for the kind words! We're delighted to hear that our team at Lithia Hyundai of Reno provided friendly and helpful service. We'll make sure your compliments reach the right person.

May 07, 2025

Everything is a lie and miss leading. Still have not been called about the part for my car. Will never recommend this company More

by Mariepennington77
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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May 09, 2025 -

Lithia Hyundai of Reno responded

Hello, I'm sorry to hear about your experience and the delay in communication regarding your car part. We strive for transparency and timely service. Please reach out when you have a moment so we can address this issue directly. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

May 06, 2025

Excellent Service is exceptional. I am on my third sonata from Lithia Lance is great More

by Mile
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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May 09, 2025 -

Lithia Hyundai of Reno responded

We are so happy that our Genesis of Las Vegas team delivered an excellent experience. We will be sure to pass along your praise to Manny. Come see us again soon!

May 06, 2025

Lance is great. This is my third sonata with him. I travel from Carson City More

by Mile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2025 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

May 08, 2025 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

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