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Lithia Hyundai of Reno
Reno, NV
3,944 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,944 reviews
March 29, 2025
Do your homework beforehand and BUYER BEWARE! Know what interest rate you qualify for before walking in. These guys are pros. Got saddled with a $6k warranty and $1k in add-ons I didn’t want or n Know what interest rate you qualify for before walking in. These guys are pros. Got saddled with a $6k warranty and $1k in add-ons I didn’t want or need. Michael looked at me and smiled as he slid a finance offer across the desk to me a full 3% higher than I pre-qualified with my bank and my credit is over 850 with all three bureaus. Left a message with Garrett after the purchase. 25 days later, he still hadn’t called back. Truck has a mechanical issue. Asked about it at purchase and got shrugged off “there’s no way I would know that”. Service department didn’t return first three calls and doesn’t even know if the warranty I got can be used there. At least I’m within 60-days… More
by FISH_WHISPERER
Verified Customer
March 28, 2025
Great customer service. Holly Jensen is efficient and handles everything in a timely manner. I purchased a new Hyundai, paid cash and I am happy with it so far. Holly Jensen is efficient and handles everything in a timely manner. I purchased a new Hyundai, paid cash and I am happy with it so far. More
by BRADY.LYNNETTE
Employees Worked With
March 27, 2025
Not responsive to concerns about repeated recalls for same issue on my model (2022 Ioniq 5); not willing to troubleshoot beyond minimum work required by recall. The impression I received from my service same issue on my model (2022 Ioniq 5); not willing to troubleshoot beyond minimum work required by recall. The impression I received from my service rep Ryan is that he simply does not want to deal with the concerns related to this model. I had to bring the car back less than 1 mo. after recall service for the same issue in February 2025, and buy a new 12v battery (second 12v battery replacement since Dec 2023). More
by vwapril
Employees Worked With
Ryan Newton
March 27, 2025
I always have a great experience at this Hyundai. Lance Smith is very professional, friendly, and knowledgeable. Lance Smith is very professional, friendly, and knowledgeable. More
by GinaPrice
March 27, 2025
We had a rough start but after a week they fixed the problem and made it right problem and made it right More
by BUTTONSALL4U
March 27, 2025
Levi was no the typical “used car salesman. ” Even when I was sure which vehicle I wanted, he took the time to see if anything else met my requirements, and found a better vehicle for me in my ” Even when I was sure which vehicle I wanted, he took the time to see if anything else met my requirements, and found a better vehicle for me in my price range. Tony was respectful of my primary need for financing, and found a great rate for me. Was a little disappointed that Service department was not familiar with the infotainment system of my 2022 Elantra. I had to figure out how to successfully update the software of the system on my own via internet search. More
by Bald Ben
March 27, 2025
Holly was very helpful, friendly and professional. I did have an issue with finance not returning calls but we worked through it. I did have an issue with finance not returning calls but we worked through it. More
by JIMBOTI86
March 26, 2025
Unfortunately my new vehicle had a scratch on the windshield-the service department installed a new windshield. The service team was very kind and helpful. They took care of us in a timely manner. windshield-the service department installed a new windshield. The service team was very kind and helpful. They took care of us in a timely manner. More
by Bellacats
March 24, 2025
Levi was very helpful, we found the car we liked and everything went very smooth. everything went very smooth. More
by TAHO0
