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Lithia Hyundai of Reno
Reno, NV
4,033 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,033 reviews
July 02, 2025
I have a problem with my air conditioner. I live almost an hour away from the dealership and so far it has taken three trips to the dealership and it is not fixed. In the meantime my car has I live almost an hour away from the dealership and so far it has taken three trips to the dealership and it is not fixed. In the meantime my car has developed two more problems which they would not even look at while my car was already there so I have bring it again. More
by SWILHELMS
Verified CustomerEmployees Worked With
Not sure of names.
July 02, 2025
Lithia Service made my experience easy & effortless. Jeremy in service & team were fantastic to work with. Keep up the great work. Jeremy in service & team were fantastic to work with. Keep up the great work. More
by william.lassi
June 29, 2025
Salespeople very friendly and helpful. They were able to get me exactly what I wanted. I felt management was unwilling to work with you and that I was viewed more as just a number than a p They were able to get me exactly what I wanted. I felt management was unwilling to work with you and that I was viewed more as just a number than a person. Also, the service was quite slow. More
by B_FUSANO
June 28, 2025
Form the beginning of the process through the end they were all so friendly and helpful working with me and ensured I was comfortable with all the pricing and payments . I would highly recommend this deal were all so friendly and helpful working with me and ensured I was comfortable with all the pricing and payments . I would highly recommend this dealership to anyone and everyone More
by TOLBERT1987
June 27, 2025
Good customer service enjoy work whit people working there clean area friendly I love lithia Hyundai thank you guys. there clean area friendly I love lithia Hyundai thank you guys. More
by ISAACDOMINGUEZ12
Employees Worked With
June 25, 2025
The best in Reno for service. Always helpful and respectful. Works with my schedule.keep up the good work. Always helpful and respectful. Works with my schedule.keep up the good work. More
by Csroberts
Employees Worked With
June 24, 2025
they were very helpful. Met me at the door when I walked in and showed me recommendations for the next service. They brought the car up to the door so that I can leave grea Met me at the door when I walked in and showed me recommendations for the next service. They brought the car up to the door so that I can leave great job. More
by VINHWARD1
Employees Worked With
I can’t remember employee’s name, but he did a great job. I’ll give or in this case of five, which is the top number
June 24, 2025
Customer service and walk through process was amazing. Great continued follow ups. Would return for my car maintenance needs. Jake Lopez did a 10/10 job and I was thoroughly impressed. Thank you again Jak Great continued follow ups. Would return for my car maintenance needs. Jake Lopez did a 10/10 job and I was thoroughly impressed. Thank you again Jake. Wouldn’t want to work with anyone else More
by Victort101
Employees Worked With
Jake Lopez
June 22, 2025
Recommend a bunch of expensive and unnecessary services. Didn’t have a record of the services they had actually already done. Would not recommend to anyone. Didn’t have a record of the services they had actually already done. Would not recommend to anyone. More
by JAIME_STARRH
Employees Worked With
Service department
June 21, 2025
I am very satisfied with the vehicle I purchased and the deal including my trade-in. However this experience was the typical “used car sales” experience. It started with a test drive of both a 2022 and 2023 deal including my trade-in. However this experience was the typical “used car sales” experience. It started with a test drive of both a 2022 and 2023 Ford Expedition. Everything went well however I felt there were issues with the 2022. The next day I texted the salesman a detailed offer on the 2023 Expedition. After getting no response I texted again later in the day. I received a reply that said he was busy that day and he would get back to me the next day. After not hearing from him the next day I texted again and received a non-answer answer. I then hear from another salesperson and find out the original salesman was off that day. After talking on the phone with the new salesperson she got back to me and said my offer was accepted with the provision that they had to inspect my trade. After arriving at the dealership they pulled out the 2022 Expedition. When I pointed out that my text offer explicitly stated the 2023 Expedition, they told me that they could not honor the offer. This made no sense since my offer was more than what they were asking for the 2022! They must have thought I was an idiot. I guess I was because with everything so far I continued to negotiate on the 2023. The final issue was I asked several time for them to measure the tire depth on the tires. What they finally told was latter proven false when I had a tire dealer measure them. The tire dealer had no reason to lie as I had already purchased and paid for new tires online. They also showed me the measurements. As I said in the beginning I am happy with my purchase, but getting there was typical of car salespeople. Finally I replied to a survey from Lithia and they stated they would get back to me with any issues I had. Of course I never heard from them. More
by DBUELL
