Lithia Hyundai of Odessa

Good and fast service without appointment They inspect my cart 100% and describe for me exactly what my car need. cart 100% and describe for me exactly what my car need. More

Great experience. Everyone was very courteous and helpful. Dealership was very clean. Sales personnel were very professional and courteous. Everyone was very courteous and helpful. Dealership was very clean. Sales personnel were very professional and courteous. More

Fast efficiency! !! Vinny in sales is honest and works hard to the get the deal done right! Eric and his staff .. I can't remember the ladies name that helped me thoug !! Vinny in sales is honest and works hard to the get the deal done right! Eric and his staff .. I can't remember the ladies name that helped me though my service call, was professional, courteous and knew what she was working on! More

Very good! ! Very good!! Service with mine ! Payoff !! With mine interest!! Excellent !! ! Very good!! Service with mine ! Payoff !! With mine interest!! Excellent !! More

Everything went well. Nicole was very professional and welcoming. The place was great. Will be back. Nicole was very professional and welcoming. The place was great. Will be back. More

I have never experienced such a toxic combination of dishonesty and aggressive customer service in my life. We negotiated a deal on a used service loaner with 3,000 miles. We shook hands and agreed on a dishonesty and aggressive customer service in my life. We negotiated a deal on a used service loaner with 3,000 miles. We shook hands and agreed on a price , scheduling the final paperwork for today. > When we arrived, they completely reneged on the handshake agreement and hit us with the initial price of $41,500—which is essentially the MSRP of a brand-new version of this car since it’s more than a year old and most of them sit on the lots for 300 days. They tried to brush it off as a "miscommunication" and claimed the salesperson "misspoke," which is a classic, greasy dealership tactic to lock you into a deal and then jack up the price once you're emotionally invested. > To make matters worse, when we came in on Saturday, they completely hid the fact that the vehicle had an open manufacturer recall on it. If I hadn't pulled the Carfax report myself, they probably would have let us drive off without a word. > When I pushed for accountability and asked why the price magically jumped $3,000, the General Manager came out. Instead of de-escalating or honoring their word, he was incredibly hostile, condescending, and told me, “We need to just stop talking.” > Well, GM, consider the conversation over. We walked away and will be taking our hard-earned money to a dealership that respects its customers and possesses basic integrity. If you value your time, your wallet, and your sanity, stay far away from this place. They are unprofessional. More

Dropped car off for recall. Also a service. I was asked to sign estimate. $144. Ok. Final bill was 199.30. All the pricing was wrong on estimate when I approved the work. Did No Also a service. I was asked to sign estimate. $144. Ok. Final bill was 199.30. All the pricing was wrong on estimate when I approved the work. Did Not approve the higher amount. They did not honor the one I signed before work started. Bad business More

They work with you no matter what age you are. Very helpful. Work hard for your business. Very helpful. Work hard for your business. More

Excellent Staff is very knowledgeable and friendly They go above and beyond what is expected of them go above and beyond what is expected of them More

Nicole kept me up to date on the problem concerning my vehicle and the work and the amount of time it would take to complete it. vehicle and the work and the amount of time it would take to complete it. More