Theodore Schroeder

I have never experienced such a toxic combination of dishonesty and aggressive customer service in my life. We negotiated a deal on a used service loaner with 3,000 miles. We shook hands and agreed on a dishonesty and aggressive customer service in my life. We negotiated a deal on a used service loaner with 3,000 miles. We shook hands and agreed on a price , scheduling the final paperwork for today. > When we arrived, they completely reneged on the handshake agreement and hit us with the initial price of $41,500—which is essentially the MSRP of a brand-new version of this car since it’s more than a year old and most of them sit on the lots for 300 days. They tried to brush it off as a "miscommunication" and claimed the salesperson "misspoke," which is a classic, greasy dealership tactic to lock you into a deal and then jack up the price once you're emotionally invested. > To make matters worse, when we came in on Saturday, they completely hid the fact that the vehicle had an open manufacturer recall on it. If I hadn't pulled the Carfax report myself, they probably would have let us drive off without a word. > When I pushed for accountability and asked why the price magically jumped $3,000, the General Manager came out. Instead of de-escalating or honoring their word, he was incredibly hostile, condescending, and told me, “We need to just stop talking.” > Well, GM, consider the conversation over. We walked away and will be taking our hard-earned money to a dealership that respects its customers and possesses basic integrity. If you value your time, your wallet, and your sanity, stay far away from this place. They are unprofessional. More

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Nice people enjoyed their company while I was there I would do it again. I would let everybody know. would do it again. I would let everybody know. More

by LUJAN.ECTOR Verified Customer Verified Customer

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Very accurate with searching and finding exactly what I wanted. Thorough in their attention to detail and worked very well with me as a customer wanted. Thorough in their attention to detail and worked very well with me as a customer More

by ALOCHRIDGE21 Verified Customer Verified Customer

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Isiah was very knowledgeable and very polite . .knew what he was doing ...Will highly recommend him .knew what he was doing ...Will highly recommend him More

by MARTINLIFEZ88 Verified Customer Verified Customer

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Sales is great service was great Theodore’s manners was also good, he answered questions, if Theodore couldn’t answer he found someone who would also good, he answered questions, if Theodore couldn’t answer he found someone who would More

by TODDBRIDGEWATER58 Verified Customer Verified Customer

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He was rude from the start not only to the customers but also to the salesman who initially showed us around, considering he was new. He treated us more like a bother than valued customers. Once we mentione also to the salesman who initially showed us around, considering he was new. He treated us more like a bother than valued customers. Once we mentioned knowing a different salesperson working for the same company, he began telling us we should have just gone to him instead and that he should not have started our paperwork at all. Was very arrogant and kept repeating that he knew what he was doing all whilst continuing to belittle the trainee. He then told us he wasn’t ’kicking us out’ but that there was nothing he could do for us without ever running our information. More

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This service was much different from the first time it was in where I was very pleased. Treated more like a bother than I valued customer . Especially irritated by the woman working there that day who wa was in where I was very pleased. Treated more like a bother than I valued customer . Especially irritated by the woman working there that day who was much more interested in flirting with the male workers rather than professionally working with customers. She was very short and rude to a young couple who came in while I was waiting for my car . Not impressed at all . Much improvement needed. I’m pretty certain the manager was in his office attached to the lobby . I guess he didn’t have a problem with the way the department was run . Won’t be buying another Hyundai . I’m going back to Toyota . More

by MOMDTX Verified Customer Verified Customer

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I got a brand new car fast and easy. I love it! It is great! I love it! It is great! More

by ISA5BK Verified Customer Verified Customer

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They worked to make it happen when nobody else would 💯 thank you for all you did for me!! thank you for all you did for me!! More

by ICORONNIEJAMES4344 Verified Customer Verified Customer

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I was hesitant to go with a Hyundai at first and with everyone's help and hospitality, I was able to make the best decision on upgrading to a Hyundai Palisade !! everyone's help and hospitality, I was able to make the best decision on upgrading to a Hyundai Palisade !! More

by Elyssa B Verified Customer Verified Customer

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