Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Hyundai of Odessa
Odessa, TX
1,272 Reviews
Lithia Hyundai of Odessa is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Hyundai of Odessa, located in Odessa, Texas, joined the Lithia Motors family of dealerships in April 2002 after being acquired from Village Lincoln Mercury, Inc. Lithia Hyundai of Odessa, near the surrounding areas of Odessa, Midland, Goldsmith, Midkiff, Gardendale and Notrees Texas, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Azera, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veracruz, Equus, and the all new Hyundai Genesis.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,272 reviews
May 18, 2024
They did not provide me with a rental or a loaner even though with my recent financial troubles, did not update me with any information on how my car was having issues, when will the parts get here nor an though with my recent financial troubles, did not update me with any information on how my car was having issues, when will the parts get here nor an estimated time when my vehicle will be ready. When my vehicle was ready they only notified me 15 minutes before they close which was an extreme small window for me to pick up my vehicle like if they were trying to avoid another customer to walk in. Lucky I was with one of my friends at the time of the call to go rush to the dealership, if it wasn’t for the lucky timing I would have gone a whole afternoon until next morning to walk to the dealership in harsh weather for miles since Ubers are expensive and again I was in financials issues. How ever in my time of crisis I did complain to corporate but was later ignored by this so great “Hyundai” that “values” their customers. I got recommendation from my family that Hyundai is a very reliable and caring company but how ever I felt the opposite of that, after multiple attempts in trying to be a value customer I gave up in the end. My case number in my situation is 23211248. I feel like I could of gotten a better experience in this. More
by esausolis32
Verified CustomerEmployees Worked With
Eric, service
Helpful May 17, 2024
Good vibes , excellent customer service, they make you feel comfortable and They find the best option for you feel comfortable and They find the best option for you More
by RAKELHGO88
Employees Worked With
May 16, 2024
I didn't like that the guy that changed my oil started working on the next car before he finished my oil change. He did the next car's oil change and tire rotation and only came back to finish my car whe working on the next car before he finished my oil change. He did the next car's oil change and tire rotation and only came back to finish my car when I brought it to Eric's attention. I got there early so I could get done early. Sitting there waiting isn't my favorite pass time. More
by Littlebitar
Employees Worked With
I asked about a license plate cover and Eric and manager just answered my question as they continued on their computer. Karol gave me great customer help. She came out of her office and took me where I could look for a plate cover.
May 16, 2024
Fortunate enough to be the first one to arrive for an express lube. Everything was completed within an hour, and I was out the door happy express lube. Everything was completed within an hour, and I was out the door happy More
by GREGATTAWAY
Employees Worked With
Service department
May 15, 2024
Hi everyone if is your plan to buy a new Hyundai, cheek the prices elsewhere first. atencion a los que estan pensando comprar un carro en la agencia de Hundai, revise los precios en otro lado primero. the prices elsewhere first. atencion a los que estan pensando comprar un carro en la agencia de Hundai, revise los precios en otro lado primero. i buy a santa fe the priece oo santa fe was 34,000.00 they sale to me for 46,000,00 yo compre una santa fe el precio era de 34,000,00 y me la vendieron por 46,000.00 at time the i buy the Santa fe Verly had arrived don't have any price on it, so ask the salesman. the salesman asks the assistant of manager, they said the price on the Santa fe was 52,000, 00 I Sai no thank you; they drop the price $46, star to google the salesman said the price its right at google because it was a cost to get it here, so I believe it when I received my first bill the price shows the $34,000. and i wanted to dealer nothing I cand do it en el momento de la compra apenas habia llegado la santa fe nueva sin precio pregunto al vendedor y el vendedor pregunta al asistentre de manajador y me dice vale $52,000.00 no le dije gracias y me dijo te voy hacer una buena oferta $46,000,00 empece a buscar precios en el google y le dije no el precio no es correcto, me dicen si es que ahi no esta el precio de la traida, les crei y en el primer bill que recibo ahi venia el precio del valor era $34,000.00 pero ya no puede hacer nada pues fime que no podia demandar a la agencia be very careful with dealer they are a lot of thieves mucho cuidado en la agencia muchos estafadores More
by lopezgus42
Employees Worked With
the name of xxx, manager don't appear or salesman
May 09, 2024
Eric was very nice. He called me back as promised. My car was done in a timely manner as promised. No complaints here. He called me back as promised. My car was done in a timely manner as promised. No complaints here. More
by MARISA.MASPAITELLA
Employees Worked With
Eric Gonzalez
May 08, 2024
My car was there for 6 weeks. I could never get anyone to respond to text, emails and calls. When I finally did speak to them they were nice and informative. My recall was done an I could never get anyone to respond to text, emails and calls. When I finally did speak to them they were nice and informative. My recall was done and nothing else wrong with car but it took 6 weeks. I understand they were short staffed but they can at least answer a text. They did say they will work on my car immediately if any problems were to arise so I do appreciate that. They definitely need to work on their communication skills with customers and service department needs their own secretary for messages. More
by egarcia
Employees Worked With
None no one answered ever.
