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Lithia Ford Fresno

Fresno, CA

4.6
307 Reviews

195 E Auto Center Drive

Fresno, CA

93710

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307 Reviews of Lithia Ford Fresno

February 15, 2021

Been here twice and it has taken 3 hours minimum both times for an oil change. Only reason I come here is because I bought the car here and I have lifetime oil changes. I’d rather pay instead of waiting More

by Sak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debra
Mar 01, 2021 -

Lithia Ford Fresno responded

Thank you for taking a moment to leave us your feedback. We strive to take care of each of our guests as quickly as possible and would like to speak with you about your concerns. Please reach out to me at your earliest convenience. Brent Hall General Manager bhall@lithia.com (559) 436-4127

January 22, 2021

Very professional business. I spoke with Tina Ruiz and she was very helpful and answered all of my questions. I didn’t feel pressured but appreciated as a valued potential customer. I definitely would rec More

by genalarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Ruiz
Jan 22, 2021 -

Lithia Ford Fresno responded

Thank you for the kind review! Tina was happy to assist you. Please let us know if there is anything else we can do for you. We hope to see you again at Lithia Ford Lincoln of Fresno!

September 08, 2020

Sales agent, sales manager and finance officer very good people and did a lot for us and we are very thankful. Thank you so much More

by Marilou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gonzalo Sosa
Sep 08, 2020 -

Lithia Ford Fresno responded

Marilou, thank you for the 5-star rating and great review! We are happy to know that you had a good sales experience with us and we hope that you will continue to choose us as your dealership!

Sep 08, 2020 -

Marilou responded

Thank you! I will referr customers to you

September 07, 2020

Great vehicle, good price, but upset at how many banks they submitted credit with. I told them we would go with ford from the start but they still submitted it with 6 different lenders. So now I have six More

by mistake559
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gonzalo Sosa
Sep 08, 2020 -

Lithia Ford Fresno responded

Hello, While we are glad to know you got a great vehicle at a good price, we are concerned to know of any issues you had with our Finance Department. I would appreciate the opportunity to speak with you about this situation. Would you please reach out to me? Thank you! Brent Hall General Manager bhall@lithia.com

Sep 08, 2020 -

mistake559 responded

I sent you a email, yesterday.

Sep 08, 2020 -

Lithia Ford Fresno responded

Mark, thank you for your email and time on the phone. If there is anything I can assist with further, please email me directly. Brent Hall General Manager bhall@lithia.com

September 01, 2020

Gary is amazing and always goes the extra mile for everyone... I wouldn’t go anywhere else ... he got me in quick and helped with all my questions More

by Realtormarrufo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Lincoln service manager
Sep 02, 2020 -

Lithia Ford Fresno responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of Gary. We appreciate your business!

September 01, 2020

Christian was awesome to work with in buying our new truck ... I had previously purchased my Lincoln there as well ... Christian was very personable and easy to talk to ... great listener to our needs . More

by Realtormarrufo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian is 5 star
Sep 02, 2020 -

Lithia Ford Fresno responded

Hi, Thank you for your feedback. Although we are happy to know that you had good experiences with Christian and Gary, I am concerned to learn that you were disappointed with any other interaction. I would like the opportunity to speak with you further about your experiences. At your earliest convenience, please reach out to me. Best, Brent Hall General Manager bhall@lithia.com

August 27, 2020

Good service dept was very happy with Mr Oscar Aguilar once I drove over to get my car looked at , phone calls didn't work More

by rksuehiro58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Oscar Aguilar service advisor
Aug 28, 2020 -

Lithia Ford Fresno responded

Thank you for the positive review and rating! We are happy to know that you enjoyed our Service Department and to know that Oscar was helpful. We will make sure to share all your feedback with our team!

August 27, 2020

I brought my Lincoln MKC in to be serviced on August 25, 2020. I was given excellent service and everyone was very friendly. Thank you, Judy Marvin More

by j.marvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Taylor
Aug 28, 2020 -

Lithia Ford Fresno responded

Thank you for the great feedback! It is wonderful to know that you had a good service experience and we hope that you will continue to choose us as your dealership!

August 27, 2020

Exceptional staff, Steven Ash was friendly courteous and attentive to our every needs and questions! I would recommend this dealership along with the professional staff to all my friends! If and when I am More

by art.quinones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Mendez, Stephen Ash
Aug 27, 2020 -

Lithia Ford Fresno responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and to know that our team has been exceptional, especially Steven. We appreciate you recommending us and we look forward to any future visits!

August 26, 2020

Service staff was very courteous and the oil change took only and hour!! I will take my Explore back to them for all my need. More

by Barefoot Mt Biker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Tousounis, Juan Urena
Aug 27, 2020 -

Lithia Ford Fresno responded

Thank you for the excellent review! We are glad to see you were taken care of in a timely manner. If we can do anything else for you, please be sure to let us know.

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