Lithia Ford Fresno

Got what I wanted very quickly. They answered all my questions and didn’t waste time trying to sell me on things I did not want such as extended warranties or maintenance plans. They explained answere questions and didn’t waste time trying to sell me on things I did not want such as extended warranties or maintenance plans. They explained answered questions and when I gave them my answer they accepted my answer. More

Excellent service. I was welcomed right away, questions answered, and great deal on my new vehicle. Very pleased and will buy from Lithia Ford again!!! answered, and great deal on my new vehicle. Very pleased and will buy from Lithia Ford again!!! More

This was the worst display of service I have ever experienced. My appointment was not honored, communication was poor, and it took 7 hours for an oil change. It took Lithia Ford service department experienced. My appointment was not honored, communication was poor, and it took 7 hours for an oil change. It took Lithia Ford service department over seven (7) hours for a simple oil change and tire rotation. Jamie Hall, Lithia Ford Service Advisor, knew I would be waiting on site for a simple 30-minute job. The truck was dropped off at 8:42am with a 9:00 am appt. The truck was still in the service bay at 10:30. My truck was returned to me at 3:22 pm. Jamie Hall laughed when I told him I had a 9:00am appointment and went on to explained that having an appointment did not matter. In addition, Jamie Hall asserted, "What do you think, there would be a service rack just waiting for you at 9:00 am? " Any reasonable person would expect the dealership to honor the commitment and agreement to meet when the appointment is made. Jamie Hall was absolutely no help as he approached me only three time during this seven (7) hour ordeal, to inform me he did not know why the truck was not ready but he was “looking into it.” I’m told the oil was changed; however, I’m not confident the Lithia Ford service department actually used the synthetic oil per the agreement. Jamie Hall at first stated I did not pay for synthetic. I insisted Jamie bring up the contract, on his computer, and I had the original in my hand to verify I did purchase the synthetic. I can verify the tires were rotated. The back-driver tire was low on pressure, 5 psi. The back-driver tire was rotated to the front driver. I could see the front drive tire was now 5psi lower than the other tires. The receipt I received listed “Set tires to specifications” four (4) times; this obviously was not done. Additional work (recall) was performed on the truck without my permission or authorization. This was Jamie Hall’s excuse for the “excessive wait”. I felt that I was held hostage. I expected a 30-minute appointment to change the oil. Instead, I was left without a way to leave, 105 degrees outside, no water, no food or means to understand exactly what was happening and when my truck would be returned, as the service department ignored me when I requested answers for when the truck would be returned. More

I ask for Keith Miller each time I make an appointment because he is always friendly and professional and explains everything that is needed and completed. I usually wait for my vehicle. The waiting are because he is always friendly and professional and explains everything that is needed and completed. I usually wait for my vehicle. The waiting area is comfortable and quiet enough for me to get some work done on my computer. More

Oscar was great. He kept me up to date with when my car would be done and provided me a rental through my warranty since the problems with my car were covered. Thank you Oscar. would be done and provided me a rental through my warranty since the problems with my car were covered. Thank you Oscar. More

Took my truck in for frozen door handle recall. They told me they don’t do that until it breaks. Told them I have a second home in the mountains. They then told me ok. After 8 hours they told me the ran out me they don’t do that until it breaks. Told them I have a second home in the mountains. They then told me ok. After 8 hours they told me the ran out of time and could only do the oil change. I don’t have the time to bring it back. I have 5 kids at home on zoom classes and a wife on zoom meetings More

I would like service staff to be more realistic in timelines. I almost always need my vehicle ASAP. Are all service stalls able to perform basic essential services?. A simple oil/filter change and ti timelines. I almost always need my vehicle ASAP. Are all service stalls able to perform basic essential services?. A simple oil/filter change and tire rotation should not require 4 hours, even on a busy day. Disappointing to say the least. As I am going to be looking to purchase a new vehicle next spring a HuGE criteria will be service center speed and precision. Am not retired and can’t give away multiple hours for simple service items. More

I tried calling for over a week with no answer or return calls from leaving messages. I go down there and literally told that 10 techs were terminated (and not from Covid but to save money) all of the recep calls from leaving messages. I go down there and literally told that 10 techs were terminated (and not from Covid but to save money) all of the receptionists/cashiers except one have been terminated and that they have new manager because the old one quit with a few service writers and the warranty clerk. That they are told to say it’s because of Covid yet they had a service advisor who had Covid and didn’t disclose this with employees ( the sick employee did) or their customers!!! I appreciate this young mans honesty and advise. I would like to continue doing business there but I have no interest in 30 minute waits to be seen for a 4 hour oil change!!! Hopefully this new manager will be able to shed some light with the owners about poor upper management!!! More

The service manager I dealt with was Justin Reid he provided excellent courteous service and communicated very well. The repairs are obtained seem to be top quality and I am very happy the next time provided excellent courteous service and communicated very well. The repairs are obtained seem to be top quality and I am very happy the next time I have an issue I’ll be back to the sea Justin read it Lithia Ford More