Lithia Dodge Chrysler Jeep RAM of Yuba City

Why the dealership lost a return customer I had used this dealership in the past. The sales team was excellent and I was in and out in about three hours. When time to buy a new car I came back I had used this dealership in the past. The sales team was excellent and I was in and out in about three hours. When time to buy a new car I came back exspecting the same service and outcome from the sales team. A couple days before driving to the dealership I contacted a salesman named Blane, this salesman gave me the wrong information on pricing, he said he went to his manager and ask if the price was set, and told me a shipment of cars just arrived and we have plenty in stock that I was looking for. The day before I drove to the dealership I talk to the assistant sales manager Jeremy, I simply told him what I needed again and to make sure the car I wanted was still there. When the day finally came to drive from Sacramento to Yuba City, I called Jeremy saying I am an hour away, he told me the car would be washed and ready for me to look at when I arrived. When arriving to the dealership the car was still at an off site location, took 25 minutes for them to bring the car up, first problem. Took the car for a test drive around the block, the salesman literally said to drive around the dealership and go back, not enough to test the car out. After the test drive, went into the sales room and started playing there cat and mouse game. While inside, waiting for 20 minutes, I finally had to do the salesman's job and ask for a credit check to fill out. Once that was complete, it took almost a hour, not joking a hour before Jeremy finally came out with numbers on a car. Of course at that time Jeremy told me the salesman Blane had given me the wrong information on the price of the car and the rebates that go with the car. Jeremy wasted more of my time when going to get Blane to talk to me, when it did not do any good for he did not remember our conversation. While sitting there with Jeremy trying to find a solution, while I was still talking to him his phone rings and he simply stands up and walks away. I was extremely shocked that he just up and walked away while I was still talking to him and no excuse me or anything. Watching him walk back inside with a big plate of food. To my surprise he was in the sales tower eating away. The sales tower has windows, I could see everything. Fifteen minutes later he came back simply saying, "I had to eat, haven't eaten all day". At this point I am ready to walk out. I mistakenly gave Jeremy one more chance to earn my business. I told him about this deal they had on the manufacturer's website, he would look at it and let me know what we can do. He came back out with the numbers and what they can do for that deal. I was happy with the deal BUT, they were missing one very important thing, they did not even have the car in stock. I wasted now another half an hour working on a deal on a car they did not have. Jeremy failed to even look at his inventory while in the sales tower getting the numbers. He simply did not do his job as an assistant sales manager. I stood up and walked away, wasting 4 hours of my day and driving an hour each way to the dealership. While walking out I poked my head in the sales tower and talked to the actual sales manager and told him what happened and had nothing to say and shrugged his shoulders like he did not care. I hope the general manager will read this complaint and address Blane, Jeremy, and the sales manager and hold them accountable for their actions. The most valuable customer to have is a returning customer. They had just lost one today. I had brought at least 3 people to the dealership to buy vehicles and now I get treated like trash. I hope this will help other consumers steer away from going to this dealership. I went to Folsom Lake Dodge and no joke I was in and out under an hour. They made buying a car very simple and they did not play any games, they came out with numbers one time and said here is my best I can do and I accepted the offer. I will be sending all of my friends and family to Folsom Lake Dodge. More

Great service and amazing deals on all cars! Awesome car selection too. All employees are professional and courteous. I love my new Jeep Grand Cherokee. and amazing deals on all cars! Awesome car selection too. All employees are professional and courteous. I love my new Jeep Grand Cherokee. More

Awesome service TJ and Andy were great! They helped get me into a vehicle when no-one else could. My kids were super excited and I am truly grateful. TJ and Andy were great! They helped get me into a vehicle when no-one else could. My kids were super excited and I am truly grateful. More

TJ is the MAN!!! I have many years in the car biz and TJ was obviously an honest and knowledgeable salesman. My mom will drive this car for 300K miles but I'll be back I have many years in the car biz and TJ was obviously an honest and knowledgeable salesman. My mom will drive this car for 300K miles but I'll be back long before that for my next Mopar! Thanks for the great buying experience. More

Amazing Tj is awesome. Really recommend. He is very knowledgeable about all vehicles and is super friendly! If your going to buy a car he's the man. Tj is awesome. Really recommend. He is very knowledgeable about all vehicles and is super friendly! If your going to buy a car he's the man. More

Absolutely Great Experience!!! TJ was awesome to work with. He made the whole experience fun and easy. He and Scott in finance got us out of there quickly and on the road in our new TJ was awesome to work with. He made the whole experience fun and easy. He and Scott in finance got us out of there quickly and on the road in our new Ram. We couldn't be happier with customer service we received and we will be recommending TJ to anyone we know in the market. More

TJ Blackwell is the reason I go back to this dealership! TJ is the easiest salesperson to work with. His knowledge and dedication to finding exactly what I want is why I will never go to another dealership. TJ is the easiest salesperson to work with. His knowledge and dedication to finding exactly what I want is why I will never go to another dealership. He made my car buying experience easy and actually very enjoyable. He connects with the customer and makes them feel important and heard. More

Man of his word Excellent service, TJ made the experience easy fun and assured me he'd do everything to get me exactly what I wanted and I did. Especially since I liv Excellent service, TJ made the experience easy fun and assured me he'd do everything to get me exactly what I wanted and I did. Especially since I live 6 hours away he made sure everything was approved and ready to go when I got there. More

Amazing experience TJ was awesome to work with. He made my car buying experience easy and stress free! The entire team at JLS was very friendly and knowledgeable! TJ was awesome to work with. He made my car buying experience easy and stress free! The entire team at JLS was very friendly and knowledgeable! More

Sweet Deal on 2017 Jeep Renegade Deserthawk The team at John L Sullivan Dodge Chrysler Jeep Ram definitely gave me a deal that was too sweet too pass up. Originally was only looking at used vehi The team at John L Sullivan Dodge Chrysler Jeep Ram definitely gave me a deal that was too sweet too pass up. Originally was only looking at used vehicles but found that through their discounts and rebates I was able to get almost $10,000 off the out the door price on a new 2017 Jeep Renegade Deserthawk. Friendly people yet straightforward as well. Would definitely look at their inventory if you're thinking about buying a car. More