Lithia Dodge Chrysler Jeep RAM of Yuba City

Overall, the Service Dept. delivered horrible customer service which include two employees I had encountered at the cashiers desk and from an employee whom delivered my vehicle to the front of the dealer service which include two employees I had encountered at the cashiers desk and from an employee whom delivered my vehicle to the front of the dealership. This particular incident involved him leaving my vehicle running and left it unattended without confirming the owner to release. The overall experience made me question the mechanics’ skills as well, sadly to say. More

The worst I have brought all my vehicles from them for the last 10 years along w many of my family and 3 years ago I bought a brand new dodge eco diesel truck and wanted the extras to the vehicle but you the last 10 years along w many of my family and 3 years ago I bought a brand new dodge eco diesel truck and wanted the extras to the vehicle but you had none so instead you told me and my husband you would upgrade. I had heated seats put in and was told everything would be fine but it is not. It has already malfunction a year ago and now it has done it again and needs a whole new system. However it is after the 3 year warranty and they won’t fix it. It is only a 3 year old brand new truck it shouldn’t have any problems however everyone at the dealership knows me by face for how many times I have had to come in to get it fixed and get a rental. Then to have to pay 185 dollars for them to do nothing is ridiculous. More

Amazing experience. Jennifer was awesome. She was attentive and responsive. Her guidance and expertise was spot on. This was the best car buying experience I have ever had. Would definitely buy from attentive and responsive. Her guidance and expertise was spot on. This was the best car buying experience I have ever had. Would definitely buy from Jennifer again. More

The sales person/manager was very nice and easy to work with. He was professional and continued to check in on me as the process progressed. Mr. Acosta took his time to ensure I would be happy with my purc with. He was professional and continued to check in on me as the process progressed. Mr. Acosta took his time to ensure I would be happy with my purchase and followed up within 2 days to check on my satisfaction. He made the process far less stressful than anticipated. More

John L Sullivan auto group is the best. Great service, great people, and very user friendly! Thank you for your excellent service! I will be back. great people, and very user friendly! Thank you for your excellent service! I will be back. More

A great sales team with a hassle free approach that truly cares for their customer. An enjoyable car buying experience. Would recommend to family and friends. cares for their customer. An enjoyable car buying experience. Would recommend to family and friends. More

Had an oil change service, left our vehicle there and within an hour and a half, it was done with no problems. Always a repeat customer. within an hour and a half, it was done with no problems. Always a repeat customer. More

Ashley is the best service advisor everI highly Ashley is the best service advisor ever I highly recommend her as your service advisor at John Sullivan. She goes out of her way for customers and ha Ashley is the best service advisor ever I highly recommend her as your service advisor at John Sullivan. She goes out of her way for customers and has the best attitude you could ever want to deal with when getting your car or truck repaired More

Best service department I have seen. Ashley was outstanding. I'll be buying my cars and trucks here from now on because of the service I receive 5 stars , top notch! outstanding. I'll be buying my cars and trucks here from now on because of the service I receive 5 stars , top notch! More

I have had to use John L Sullivan twice in the last 4months for maintenance and repairs. U have been prompt and expedited my needs far better than expected. I will continue coming to Sullivan Dodge for 4months for maintenance and repairs. U have been prompt and expedited my needs far better than expected. I will continue coming to Sullivan Dodge for the foreseeable future. More