Lithia Dodge Chrysler Jeep RAM of Yuba City

Worst car buying experience I purchased a New 2019 Ram 3500 priced just under $80,000, and have had extremely poor service, communication and lack of resolution after many phone I purchased a New 2019 Ram 3500 priced just under $80,000, and have had extremely poor service, communication and lack of resolution after many phone calls. They denied losing a key fob, denied failing to process the registration, and have still not completed the paperwork, after 3 months. I have sent a complain though BBB and through the CA DMV. When we entered we told the salesman what we needed, a diesal truck with 4.0 gear ratio, he had no idea what a gear ratio or bed length was. They showed us several vehicles which were too small. They stated they did not have any used trucks, which was a flat out lie. According to the DMV website they have also failed to process the registration and tags which was over $1,200. I have since moved out of state and cannot afford/refuse to pay duplicate registration fees. I hope they close down, as the sheer incompetence is astounding. More

No regard for what I needed. I have unfortunately had the misfortune to deal with your Jeep Chrysler dealership in Yuba City on several occasions. The first time was my fault. I I have unfortunately had the misfortune to deal with your Jeep Chrysler dealership in Yuba City on several occasions. The first time was my fault. I fell for the long con. I needed a new vehicle and my wife had seen Jeeps on sale for just under $17,000. A quick investigation revealed that this would not work for me. I explained to the salesperson that I commute 100-miles round trip, so I needed something that got well over 30 MGP. I also explained that traffic was getting difficult, so I would like something with adaptive cruise control. I expressed on more than one occasion that I need to keep my payment under $300 a month as I was hoping to retire soon. The sales lady managed to give us the run around till well after lunch her and her manager wanted to show us one last car and were desperate to take us to lunch but my wife and I wanted to have a little time to talk amongst ourselves, so we promised to return and see the car they wanted us to see. Upon returning to the dealership, they showed us a used Chrysler 300 that had all the bells and whistles. I took it for a test drive and I had never driven such a car before. I made the biggest impulse decision that I will ever regret when they talked me into buying that car. It is beautiful and great to drive. I got home and went to work the next day and immediately regretted what I had done. It wasn’t bad enough that I was paying $200 dollars a month more than I wanted to, the gas mileage was less than 30 MPG. The adaptive cruise control had failed on me twice in the 50 miles to my work. It happened again on the way home. My wife took the car into the service department so they could see what the problem was. They said the Bezel was broken on the sensor for the camera. They ordered a new one said it would only take 20 minutes to install it when it came in. After about a week I received the call, it was in. I had to work so my wife took the car in. After what must have been at least 3 hours they return the vehicle to her. Both she and I were very upset; as this is just adding to my disgust with the vehicle. To make matters worse, the next day on the way to work I turned on the adaptive cruise control and it goes out. When I call the service department back I’m told to bring it back in and they would look at it again. I returned the car to the service department that Saturday. When I dropped it off I insisted that they do thorough testing. That afternoon I receive a call that they have to order a new camera. At that time they offered me a rental car and I requested one that gets that best gas millage. They give me a Jeep Renegade, I’m so happy I didn’t get this vehicle (this was the first vehicle I took for a test drive that was under $17,000). The gas mileage was actually less than my Chrysler 300. After nine days and two attempts to get the right part (this does not inspire confidence), I got my car back. When I arrived to pick up my car it was filthy. I admit it needed to be washed before I brought it in but you guys had it for 9 days it should have been cleaned up. Every time I look at this car I become upset with myself and your organization. I know the majority of the fault lies with my rash decision, but your organization leads me to it knowing full well what they were doing. With me putting close to 50,000 miles a year on this vehicle and having 7 Years to pay on it I fear this is going to be a terrible outcome for me. If you have little or no experience buying from a car dealer as I did stay away from this one. More

Ezequiel was the best!! I went in looking for a replacement for my older car. Ezequiel greeted me right away with amazing customer service. He made us feel like family and no I went in looking for a replacement for my older car. Ezequiel greeted me right away with amazing customer service. He made us feel like family and not just another customer. Not only did he use his substancal amount of product knowledge to help us find the perfect car for me but he went above and beyond on getting me a comfortable payment plan I was okay with. I have since recommended Ezequiel to all my family and friends and they too have came back happy. Thank you Ez for your hard work. More

Awesome & fast experience We went in to see if we could get something. At first we didn’t think we would qualify but TJ made it happen. By far the best experience any other dea We went in to see if we could get something. At first we didn’t think we would qualify but TJ made it happen. By far the best experience any other dealer would of gave us the run around! More

TJ was very professional and informative We had limited time and live out of town so we had to leave at a certain time, everyone worked with us and gave us the info we needed We had limited time and live out of town so we had to leave at a certain time, everyone worked with us and gave us the info we needed More

simple fix I took my car in for a simple fix on my fuel tank. They kept it for 3 days. they said it was fixed. i took the car home. light came back on. this time I took my car in for a simple fix on my fuel tank. They kept it for 3 days. they said it was fixed. i took the car home. light came back on. this time it was a gas cap. replace the gas cap. The light came back on AGAIN...I am am getting very angry with the repair shop. I am thinking they don't know cars as much as they said by them. The shop is in Yuba City Ca. Dodge More

First vehicle was a success Call TJ in the morning told him I needed a vehicle came to the dealership and got a care with no pressure picked out my car and drove home with it lov Call TJ in the morning told him I needed a vehicle came to the dealership and got a care with no pressure picked out my car and drove home with it loved the service and the car and it was great experience for my first time purchasing a vehicle. Thanks TJ More