Lithia Chrysler Jeep of Reno - Service Center

Good service department. The sales team...not so much My wife and I bought our 2006 Buick Rainier a couple of years ago, and,while the experience of selecting the vehicle and arranging the purchase was no My wife and I bought our 2006 Buick Rainier a couple of years ago, and,while the experience of selecting the vehicle and arranging the purchase was not the worst thing I've ever been through,it could have been better. Our salesman,Robert Black,was accommodating enough until he got our signatures and our money,after which he treated us as if we didn't exist. This guy could not have been less professional. I even have the unpleasant memory of watching this man walk across the sales floor,working out on a chicken leg he brought for lunch. I can still hear the smacking sounds he was making even 2 years on. Now,the experiences we've had with the service department have been much better. They have recently revamped their procedures in an attempt to get more customers serviced and out the door in less time, and, judging from my latest experience,it appears to be working. Instead of opting for a ride home to wait until they finished with my vehicle,I chose to stay on the premises this time, and, to my great pleasure, I was back out on the road in roughly one hour. A drastic improvement!!! I only wish they'd had this new protocol in place two years ago when I first bought the car. A definite step in the right direction! I also need to point out that the employees that I've dealt with in the service department were much more professional and courteous than some of the members of Lithia's sales team, and that's not how it should be. More

Service, my Ford F 250 HD Chris Crammers did a very good job, of getting me in & out in record time. I like to deal, with one person & Chris does a bang up job, good to work wi Chris Crammers did a very good job, of getting me in & out in record time. I like to deal, with one person & Chris does a bang up job, good to work with. Dwight L Orton More

On time ....done right. I have been coming to this dealership .... Since the day the van was purchased. I can tell you, I have never had a bad experience . The van we're ta I have been coming to this dealership .... Since the day the van was purchased. I can tell you, I have never had a bad experience . The van we're talking about is a 2005, touring and it now has 104,400 miles. I love my van More

Very good service visit. I live 200 hundred miles from lithia jeep. I make an appointment arive early, and relaxe knowing my wifes Jeep Grand Cherokee is being taken care of p I live 200 hundred miles from lithia jeep. I make an appointment arive early, and relaxe knowing my wifes Jeep Grand Cherokee is being taken care of properly, and in good hands. Everyone is always very easy to talk to ready to answer any questions. I,m a retired truck fleet manager and enjoy seeing folks like Charlie and all the others doing a great job. More

Took my jeep in for service and Chris took care of evertthin Great job in taking care of issues I requested. Chris took care of everything I asked him to that day and he was very professional and easy to work Great job in taking care of issues I requested. Chris took care of everything I asked him to that day and he was very professional and easy to work with. More

Great Service - As Always Thank you for another great service experience! Everyone at the Jeep dealership is great to work with. Charlie is the best and I appreciate all that Thank you for another great service experience! Everyone at the Jeep dealership is great to work with. Charlie is the best and I appreciate all that you do in keeping my Jeep up to date. More

Fuel Pump recal & oil change Called with a short notice request to do a recall on my 2011 Jeep GC Overland fuel pump and get an oil change as well. Charlie Sebastian does great w Called with a short notice request to do a recall on my 2011 Jeep GC Overland fuel pump and get an oil change as well. Charlie Sebastian does great work! More

well done Tim did all he could to get my jeep serviced and detailed in the allotted time. I really did feel he wad doing all he could to keep me happy. Thanks Tim did all he could to get my jeep serviced and detailed in the allotted time. I really did feel he wad doing all he could to keep me happy. Thanks Tim. More

Car Servicing Great, as always. Tim Lewis was a great help. He was able to get my vehicle serviced in a timely manner, and he was very helpful letting me know to Great, as always. Tim Lewis was a great help. He was able to get my vehicle serviced in a timely manner, and he was very helpful letting me know to contact him when it is time to replace my tires. More

Thank you for the great service! I came in for a check engine light and an oil change....I worked with both Tony and Mike who did a great job on everything...very pleased...thank you- I came in for a check engine light and an oil change....I worked with both Tony and Mike who did a great job on everything...very pleased...thank you-TC More