Lithia Chrysler Jeep of Reno - Service Center

Great customer Seervice Service staff is knowledgeable friendly and go the extra mile for my vehicle Grand Cherokee SRT and my self. And if they can't figure it out they cal Service staff is knowledgeable friendly and go the extra mile for my vehicle Grand Cherokee SRT and my self. And if they can't figure it out they call the factory rep. More

Fast oil change I arrived 15 minutes early and they finished in 45 minutes!! Very happy!! Also had tires changed. Nick was great! Car was ready early too. I arrived 15 minutes early and they finished in 45 minutes!! Very happy!! Also had tires changed. Nick was great! Car was ready early too. More

Service on oct 16 The service dept always does a great job with my oil changes and tire rotations . Great service and professionalism. Always accommodate and very frie The service dept always does a great job with my oil changes and tire rotations . Great service and professionalism. Always accommodate and very friendly . I've been a customer since 2011 and entire staff has always been friendly More

Clear Coat for Exterior of Car Warranty clear coat was applied to exterior of car. Service was prompt, and service employees were courteous and professional. I would recommend th Warranty clear coat was applied to exterior of car. Service was prompt, and service employees were courteous and professional. I would recommend this service department to others. More

Excellent service experience Bob was ready for my vehicle as soon as I arrived. Service was friendly and my vehicle was ready quickly. An excellent experience from start to fini Bob was ready for my vehicle as soon as I arrived. Service was friendly and my vehicle was ready quickly. An excellent experience from start to finish. More

Service department unsatisfactory I believe the mechanics as well as the people behind the computers are lazy. How many times do they need to have my vehicle parked in the lot while cl I believe the mechanics as well as the people behind the computers are lazy. How many times do they need to have my vehicle parked in the lot while claiming to fix it. When I get the vehicle back the exact problems are still present. The only thing that's not lazy is they're mouths. More

Routine Maint %100 happy with Charles. He knows his stuff. He is knowledgeable and accurate in his assessment of the service that is required for my Jeep patriot %100 happy with Charles. He knows his stuff. He is knowledgeable and accurate in his assessment of the service that is required for my Jeep patriot More

Oil change Appreciate Saturday hours Kept apprised of time Good other preventive care recommendation Was quickly scheduled when called for Appointment Like Appreciate Saturday hours Kept apprised of time Good other preventive care recommendation Was quickly scheduled when called for Appointment Liked the reminder email Thank you More

Routine Service Appt Another excellent service appointment! Timely and friendly employees. Of course, I'll be back! I enjoy being able to wait while my service is com Another excellent service appointment! Timely and friendly employees. Of course, I'll be back! I enjoy being able to wait while my service is completed. More

Terrible! I was considering buying a Jeep from them but after taking in my 2004 Dodge 1500 for a transmission fluid and filter change , recall on air bag , stee I was considering buying a Jeep from them but after taking in my 2004 Dodge 1500 for a transmission fluid and filter change , recall on air bag , steering rack replacement, and alignment I change my mind. Once I had the truck home I noticed my transmission leaking. I took it back they fixed it. Since they changed the airbag my cruise control and windshield wiper sprayer doesn't work. Worst of all they didn't tighten the upper control arms enough and they fell out of alignment ruining a new set of tires. They used an air gun to put my lug nuts on and rounding them off. I had to use a hammer to beat a socket on to get them off. Worst experience I've ever had at a dealer. More