Lithia Chrysler Jeep of Reno - Service Center

regular service and everything went very smoothly. Service rep was excellent. Car delivered on time. as always Charlie was waiting to assist and took care of all my needs. Service rep was excellent. Car delivered on time. as always Charlie was waiting to assist and took care of all my needs. More

I used the website to make an appointment for an oil change. I had been holding off because of the covid experience. The appointment was in the early morning I arrived a few minutes early and they got change. I had been holding off because of the covid experience. The appointment was in the early morning I arrived a few minutes early and they got me in the line right away. I was directed to Robert who wrote up the order. I had a email coupon and it was applied. I mentioned a lower price on their website and the charge was adjusted. I was staying at the dealership so I was directed to the waiting area. The area and the restrooms were very clean and neat. The service was very quick and I checked out with Robert. Some observations: I was wearing a mask but most of the staff was not. None of the other customers were wearing masks It was very busy. The seating area was spaced apart. I had to manually sign the work order with their pen. Their desks had Plexiglas when Robert came out he put on a mask. All of the staff were active and taking care of customers in a polite manner. I would recommend the service department to anyone. More

Guys done an excellent jobAlways made to feel Guys done an excellent job Always made to feel welcome They fix the problem and no out of packet. This is the best car delaer in town. Thank you to Guys done an excellent job Always made to feel welcome They fix the problem and no out of packet. This is the best car delaer in town. Thank you to greg and the team More

Service writer Charlie Sebastian In 2003 I bought my 1st Rubicon from Reno Jeep, in 2009 a bought a new Rubicon and in 2017, I returned and bought my 3rd. During those years I have de In 2003 I bought my 1st Rubicon from Reno Jeep, in 2009 a bought a new Rubicon and in 2017, I returned and bought my 3rd. During those years I have dealt with Charlie most of the time. On my last purchase he and the parts manager worked with me on setting up some after market features I wanted. Per their advise I now have the perfect vehicle to do the type of off roading I in joy. Via their expertise, direction and your service department , I now enjoy getting out in Nevada's outback more than ever. More

Charles is very friendly and courteous. I was greeted immediately upon arrival and the service was done promptly. I would recommend him to any of my friends and relatives. immediately upon arrival and the service was done promptly. I would recommend him to any of my friends and relatives. More

Robert was friendly and professional. I had an oil change and a quote for new tires.. The service was fast and efficient. He knows his stuff. Thanks much! and a quote for new tires.. The service was fast and efficient. He knows his stuff. Thanks much! More

I have had all my services done at this dealership for the last 7 years and I pray they never go away! I can always get in quickly, the communication is co sister throughout the service and I genuinely fe the last 7 years and I pray they never go away! I can always get in quickly, the communication is co sister throughout the service and I genuinely feel as though I am always being looked out for as to the best strategy, approach, and solution for the service or issues. I trust Charles Sebastian and prefer to deal with him over anyone else in service. He is a straight shooter and always helpful. More

The new jeep facility is really nice! However, apparently several people were given the same 8 AM appointment time. I was not told what to do when I arrived, so I parked and sat down which was the wrong thin several people were given the same 8 AM appointment time. I was not told what to do when I arrived, so I parked and sat down which was the wrong thing to do. This put me further back in the line as numerous people arrived. Everyone was definitely courteous though. More

They took me early and got me out quickly. I called to get an appointment and they took me that day and Bob was great. get an appointment and they took me that day and Bob was great. More