Lithia Chrysler Jeep of Reno - Service Center

Worst service experience for my Chrysler Crossfire This was one of the worst service experiences I have ever had. I scheduled my service a week in advance with Tony to take care of a warranty recall an This was one of the worst service experiences I have ever had. I scheduled my service a week in advance with Tony to take care of a warranty recall and non-starting vehicle. ( my 2008 Chrysler Crossfire ) The first time I called, I was told by another service technician that I should call Mercedes Benz to get the recall done. When I called Mercedes Benz of Reno, They said that they do not do warranty work. When I contact Tony, he said he did not have the chip needed to diagnose the Crossfire and that it was down in Carson City her assured me that the chip would be delivered to his shop by my Monday schedule appointment.. I had my car towed in on the prior Saturday morning and dropped it off for my Monday service. I called the shop on Tuesday because I had not had any follow-up and was told by Tony that he still did not have the chip but that the parts were in. assured me the car would be worked on by Wednesday or Thursday. I came by Thursday around 4:00pm because I again had no follow up from Tony and my car was still parked where I left it. Approached Tony at the desk and he again said he was till waiting on the chip. Said he would call me when it was ready. Tony called me on Friday about 1:30pm and said the car was ready and that I could pick it up. I came to pick up my car on Friday at 5:00pm and it was not there, out for a ride with a technician. Now I am told that the brakes need work and I should leave the car there for the weekend. I agreed. I finally got a call on Monday that the car was ready (9 days later) The diagnosis was a loose starter bolt for which I was charged $266.00 to tighten it. Tony said it was difficult to reach. I was given my car in the waiting area and it was filthy. Tony said they no longer wash cars for service vehicles. At checkout, I asked for the inspection sheet and it was not with the invoice. I waited another 15 minutes while they printed it out. IMO, this should always be provided at service checkout without asking. Anyway, I noticed that they had inflated ALL of the tire on my Crossfire to 35 PSI... This is wrong according to the owners manual and the sticker on the drivers door. Front and rear PSI are separate and different values. Long story short, I walked out with a $477.00 bill for poor service and left with the distinct impression that your service department does not know how to service the Crossfire (Mercedes Benz SLK320) More

2014 Jeep Grand Cherokee service called and scheduled with Charles Sebastian an appointment. My work schedule is out of my control and Charles worked with me. Dropped off early in th called and scheduled with Charles Sebastian an appointment. My work schedule is out of my control and Charles worked with me. Dropped off early in the morning, 75K service, check transmission light, and any other service noticed by the tech folks. Charles called, my radiator has a leak, and needed attention ( too small leak, since my driveway shows no spots, etc. ). Thanks Charles for your follow up, and those of your tech folks. I always feel I get the true picture of my Jeep's condition with Charles, and will be continuing my service record with Lithia Chrysler Jeep of Reno. Tony Fryer, Mammoth Lakes, CA More

Your all amazing!!! Thank you, for always taking such good car of me and my vehicle! All the staff in the entire service department is incredibly friendly, professional a Thank you, for always taking such good car of me and my vehicle! All the staff in the entire service department is incredibly friendly, professional and punctual! More

Oil Change Nick got my car in and out early! Nice touch for the busy folks to get back to work! I definitely will come back here! Nick got my car in and out early! Nice touch for the busy folks to get back to work! I definitely will come back here! More

Service The weatherstripping on both front doors of my jeep was leaking and The service department was wonderful. They definitely under promised and over deli The weatherstripping on both front doors of my jeep was leaking and The service department was wonderful. They definitely under promised and over delivered. Customer service was excellent More

Oil change Nick made sure my visit was quick and easy. I appreciate that I didn't need an appointment and my car was ready when I got off work. Nick made sure my visit was quick and easy. I appreciate that I didn't need an appointment and my car was ready when I got off work. More

Excellent Service Scheduled online. Arrived early, processed work efficiently. All work completed efficiently. Completely satisfied. I was updated throuout about t Scheduled online. Arrived early, processed work efficiently. All work completed efficiently. Completely satisfied. I was updated throuout about the service, and the estimated completion time was beat by the time taken to complete the activity. Very pleased overall. More

quality service Coming to your dealership is always a pleasent experience. Friendly and helpful staff always makes the trip worth while In and out in a timely manner Coming to your dealership is always a pleasent experience. Friendly and helpful staff always makes the trip worth while In and out in a timely manner. Robert Pearce handles himself in a very professional manner every time. Thank you! More

Excellent service Tim and Bob are a credit to the service department. They are both friendly and professional and take care of the people who bring their vehicles in. Tim and Bob are a credit to the service department. They are both friendly and professional and take care of the people who bring their vehicles in. More

Speedy Work was done quickly while I waited in the comfortable Waiting area. Good wifi connection enables me to work while waiting. Sadly the coffee machin Work was done quickly while I waited in the comfortable Waiting area. Good wifi connection enables me to work while waiting. Sadly the coffee machine was out of order More